Horrible customer service from cashier. I had a bag full of items. In reusble bag. N...

GetHuman-lkhmmom's customer service issue with ALDI Stores from September 2020

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The issue in GetHuman-lkhmmom's own words
Horrible customer service from cashier. I had a bag full of items. In reusble bag. Not enough items for a buggy. The cashier took * item out of bag, then asked me who I thought I was. I said excuse me. He said that he could not scan my items through the bag. After that I told him that he could told me that he would not take my few items out of the bag and asked for me to instead of being so rude. I have never in my life had such a bad experience. This guy must have been new. I have never saw him at my aldis before. I have always had just a friendly experience. This guy even had the never to stand up and look in my bag while saying this to me. He continued to be rude. And I told him I would be reporting this. He then said that it wouldn't be the last time that I was talked to like this at your store. I assured him that it was the last time. The people behind me were shocked. I can not even believe how he thought he could talk to a customer. My receipt says Lawrence at store ***. If I come back to the store and get this same cashier, I would change lanes or I would leave my buggy before checking out with him again. I assure you if you allow your employee to talk to your customers like this, you will no longer have customers. Please note that the rest of the employees have always been friendly and great customer service. I'm a customer since this store first opened. And if treated like this again will not return.

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ALDI Stores

Customer service issue
Reported by GetHuman-lkhmmom
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 790 others
0 customers following this

Timeline

GetHuman-lkhmmom started working on this issue
Sep 26th, 2020 8:50pm
GetHuman-lkhmmom indicated the issue is not fixed yet.
Sep 28th, 2020 9:42am
GetHuman-lkhmmom indicated the issue is not fixed yet.
Sep 28th, 2020 9:43am

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