ALDI Stores Customer Service Issues

I am a fan of your store, particularly the location in Hendersonville, NC. Today, I noticed that one cashier, a blonde, was not wearing a mask. Another male cashier had a mask on but was not covering his nose completely. As Covid-19 is a highly contagious respiratory disease, nurses and frontline workers are urging everyone to wear masks to prevent the spread. By allowing these cashiers to work without proper mask use, you are putting customers at risk. It is crucial that all staff follow the store policy of wearing masks. If they choose not to comply, they should not be allowed to work. I commend the hardworking employee handling produce who does wear a mask. It is essential during this emergency that all employees adhere to safety protocols to protect customers and maintain Aldi's reputation. If any staff refuse to wear masks properly, they should be let go to ensure everyone's safety. Concerned for everyone's well-being, Elizabeth.

I recently used the click and collect service at Aldi in St. Leonards on 6/1/[redacted]. I ordered 4 sirloin steaks at 454g each but received only 3 steaks at 227g each. My total charge was £11.00. Unfortunately, due to my work schedule, I couldn't find a contact number for the store, nor was there an option to email them. The email confirmation of my order clearly indicates the discrepancy. I also experienced a delay in receiving my order as instructed, waiting from 18:29 to 18:59. I would appreciate guidance on how to address this issue and would like to know how it will be resolved.

I purchased a DEEBOT [redacted] robot vacuum cleaner in March [redacted] at the Dog Swamp store in WA. In October, the machine stopped working due to an issue with the LDS function. After sending photos and the receipt, I packed and shipped the entire unit to the Ecovacs repair center. The device was fixed and returned in November, working well. However, on January 3, the same problem with the LDS function reoccurred. Ecovacs requested a video of the malfunction, which I promptly sent. I expressed my preference for a new replacement rather than a repaired unit. They advised me to contact you, the seller. The repeated breakdowns, time-consuming photo/video documentation, and numerous email exchanges with Ecovacs have been very inconvenient. My main worry is that if the unit is repaired and fails again shortly after, the 1-year warranty might expire. I kindly request Aldi's assistance in resolving this issue by providing a new replacement without the recurring flaw. Awaiting your prompt reply. - C. Maekivi

I've been a long-time shopper at Aldi in Hatfield and was excited when a new store opened in St. Albans, my hometown. However, during my recent visit to Aldi in St. Albans, I noticed a significant difference from the Hatfield store. There wasn't anyone at the entrance managing the flow of customers. As a result, the store was overcrowded, with shoppers wandering everywhere, causing congestion in the aisles. I believe some organization is needed, such as marked pathways on the floor and announcements guiding shoppers on safe shopping practices, similar to what I've seen in Hatfield. Given the current concerns with Covid, it's crucial to address these issues promptly. For now, I will continue to shop at the Hatfield location where I feel safer. I hope to see improvements soon, and perhaps having a manager from Hatfield support the St. Albans store with their operational experience could be beneficial.

I have used Aldi/Instacart twice now. On both occasions, I placed my orders online using my home computer. However, when I tried to message them on my cell phone to inform them that I was on the way, my messages wouldn't go through on the website they provided. Upon arriving at the store for curbside pickup, I didn't receive a response despite my attempts to notify them. I had to knock on the window to get their attention. Even though I showed them the messages on my phone, they claimed my order didn't reach them. They mentioned not having wireless and that they typically just observe outside for customers. This experience has made me wary of using their curbside service again, but going in-store is risky due to my husband's health condition. He has severe COPD, and the doctors have advised against any potential exposure to COVID-19. Any guidance would be appreciated. Thank you, Karen C.

Hello, I hope you are doing well. I want to address a recent unpleasant experience my two children and I had at your Catford Store in London. Due to my health conditions, I sent my children, ages 13 and 15, to use a free school meal voucher. Unfortunately, they were unable to redeem it due to store policies requiring them to spend the full voucher amount and present a paper printout of the digital voucher. This caused embarrassment for my kids, who left without food. Despite using digital vouchers at the same store previously, customer service denied any issue. I kindly request a review of the situation to prevent my children from being labeled falsely. I can provide a copy of the previous voucher, evidence of their visit via CCTV footage, and photos if needed. I appreciate your assistance in this matter. Thank you.

I have been struggling to find my favorite porridge oats brand for months. As a substitute, I tried Aldi's "Brochan Scottish Porridge Oats." The porridge itself was good, no complaints there. However, the microwave cooking instructions provided were not accurate. Based on my experience making porridge every morning for decades, here are some adjustments: For a proper serving size, double the amount of porridge oats from forty to eighty grams. If you prefer a smaller portion, halve the amount of water from two hundred and eighty-five milliliters to one hundred and forty milliliters. For a [redacted]-watt microwave, set the power one level below maximum and cook for four and a half minutes, stirring in between and repeating the process. Following the instructions on the packet resulted in a consistency more like frog-spawn. Wishing you the best with your porridge making endeavors!

I am disappointed that Aldi abruptly ended their free wine delivery policy without notice. I called and confirmed this new £4 charge. It feels a bit uncaring. I am unsure if this change is due to financial challenges during the lockdown. The option to send a letter seems outdated given the prevalence of email. Their stance on customer feedback and commitment to service is in question. Consequently, I have switched to ordering wine from Tesco. Though I wanted to express my disappointment to Aldi, I will move on. Thank you for letting me share my thoughts. Sincerely, Peter.

I have purchased Whole Flax Seed from Aldi for years. During the pandemic, I've been ordering it through Instacart at my local Aldi in Wadsworth, OH [redacted]. This week, I couldn't find Whole Flax Seed on the Instacart website or in my "Buy It Again" list. In the past, I had a similar issue with pepperoni that required a few emails before it was restored. Instacart is not being helpful this time, asking me to check my search terms or reload the app. I have experience with this process and would appreciate if they could add Whole Flax Seed back or confirm if it's no longer available. If you cannot help directly, please connect me with an Instacart supervisor to resolve the matter. Thanks, Thomas

I recently purchased bagels at store # [redacted] with a $2 off sticker, but the actual price was $1.49. They refused to honor the sticker for a free bagel and instead only gave me a discount. While the staff was professional, I believe the situation could have been handled better. I ended up paying for the bagels, but think if I had bought the whole box, they should have been free. I understand mistakes happen, but the issue should have been corrected promptly. I hope the store considers putting the customer first in the future.

I am interested in ordering the "BELAVI PERGOLA" from this week's ad for $[redacted].99. The item measures 11.5'x9'x7.5'. I have tried to order it several times on the shopping app but have been unsuccessful. The online shopping experience is not user-friendly, and the items available are mainly food items with very few non-food items. I have provided all the necessary information, including a picture, but once the item is in the shopping cart, I am unable to check out. Due to a group of people in Independence who buy items quickly, there is often a lack of inventory. Being disabled makes it challenging for me to get around, so I prefer someone to pick it up for me instead of delivery. I would appreciate any assistance as I really want to purchase this item. Thank you in advance. - AS

On the afternoon of June 25, I mistakenly left my phone and keys in my car at your store on North Woodland Boulevard in Deland, FL. Despite having to wait for AAA, I only purchased nonperishable food items from your store. The cashier kindly called the manager for me to use a phone, who then advised me on dialing "9" for an outside line. During the wait, the cashier, Holly, shared that she was studying to become a marine biologist and enjoyed training marine animals. Despite her busy schedule, she took the time to chat with me, making my wait more pleasant, especially as a 74-year-old. When AAA arrived, Holly even noticed and gestured towards the truck unlocking my car. I returned to the store after my car was unlocked and want to express my gratitude for the manager and Holly's exceptional service. Having employees like Holly truly made my experience enjoyable. Thank you for considering adding sugar-free cookies to your great selection. Sharon B.

I had a negative experience today at the ALDI store in Bondi Junction. I'm a regular customer living in the same building. I noticed "Chaceur chocolates" priced at $1.99 on the shelf, but I was charged $2.99 each at the cashier. Employee Jeremy insisted on the higher price, even though the products were misplaced. Manager Sipon sided with Jeremy, accusing me of moving the items. Jeremy became aggressive, threatened to call security, and demanded I leave, saying I was banned from the shop. He even took a photo of me without permission. Despite my calm demeanor, they were unprofessional. This occurred today, Tuesday, June 13, between 12:00 pm and 12:40 pm. I'm deeply disappointed by the staff's behavior. Please address this matter promptly. Otto Waldmann [redacted]/83-85 Spring St., Bondi Junction NSW [redacted]. [redacted] [redacted]

Hello, I want to address an issue I had with Aldi's customer service experience. The contact number listed online only leads to a recorded message with no actual assistance available. On 7/25/21 at 11:35 am, my husband bought Baby Back ribs from the Aldi store location on the west side of Jacksonville, FL. Upon trying to cook the ribs, I noticed a foul smell emanating from the meat. Unfortunately, the [redacted] number provided was not helpful in addressing this urgent matter. As we live on the Northside of Jacksonville, the inconvenience of having to return the spoiled product to the store was significant. I believe improving the return policy and enhancing customer service by enabling direct communication would greatly benefit customers in similar situations. The store number is #[redacted], with the cashier identified as Gabrielle. The receipt number is *[redacted]/[redacted]/[redacted]/[redacted], dated 07/25/21 at 11:35 am. I look forward to a prompt resolution.

In the past six years, I have struggled with my health, feeling almost ready to give up. Aldi stores have been a game-changer for me, as I started eating better, improving my well-being significantly. After years of uncertainty, I discovered that milk and wheat were the culprits behind my illness, causing me severe discomfort. Specifically, I rely on the Cinnamon Raisin granola cereal from Aldi, purchasing at least two boxes regularly. However, there have been inconsistencies in the product lately, with one box containing mostly raisins and another having dry oatmeal pieces, resembling sand more than granola clusters. I compared the new box to an older one and noticed that the nutrition label remained the same despite the drastic change in the product. I urge Aldi to reconsider this shift and return to the original granola formula. I even found a rock in one of the raisins, raising concerns about quality control. I hope Aldi maintains its high standards and doesn't compromise product quality due to increased demand. Thank you, Brandy.

While trying to shop with a disabled neighbor in Derby two evenings ago, I had to visit three different Aldi stores before we could find a wheelchair cart. I'm 67 years old and it's not easy for me to handle the heavy wheelchair. We tried Chaddesden, then Meteor, and finally Heanor store. The first Derby store didn't have a wheelchair cart, the second couldn't unlock them because they only accepted old pound coins. Heanor store was the third store we tried and finally had the cart. However, after shopping there, I discovered the croissants I bought for breakfast were moldy. I am a very unhappy customer. - Gillian Douglas (also, Theresa Williams, neighbor)

Hello, I'm frustrated. I recently placed an order to be delivered to my address in Arizona, which has very hot weather. Unfortunately, the delivery person did not handle it properly. My order, which included frozen burgers, shrimp, knots, and grapes, was left on the hot cement instead of being put in bags or a box. By the time I opened the door to retrieve my items, many of them had fallen to the ground, attracting a lot of ants. This situation has left me unable to sleep, which is a problem since I work the graveyard shift.

Last season in May, we purchased a pergola from Aldi and stored it in our basement to set up at our mobile home near the beach this spring. Due to Covid delaying our deck renovations, we recently assembled it in July only to find the four guide poles marked as M, essential for the canopy, were missing from the box. Despite contacting the company and providing the receipt as requested, filling out a form, and sending the receipt image, it has been three weeks without any response. We are looking to receive the missing poles labeled Model # [redacted]-20, product code [redacted] for the Gardeline Pergola priced at $[redacted].99 from Aldi. We would appreciate any assistance in resolving this matter promptly.

I have experienced ongoing issues with receiving my orders from Aldi located at [redacted] East Ramon Road, Palm Springs, CA. Each time I submit an order, I receive conflicting messages about its readiness, usually resulting in delays extending into the following day. I've spoken with the manager, who explained the staffing shortages impacting order completion times. The male manager avoids orders after 2:00 or 2:30 PM due to lack of staff, while the female manager handles orders more efficiently during her shift. Despite receiving texts that my order is ready, I've arrived to find they have no record of it, even though my credit card shows a hold for the amount. When contacting Instacart for assistance, they have previously called the store to resolve such issues promptly. However, my recent experience involved a supervisor named Saki who was unhelpful and unwilling to investigate the problem further. This ongoing issue needs attention from both Instacart and Aldi to find a permanent solution. I have checked my order status on both Chrome and Firefox, but the conflicting information persists. This situation has been ongoing since Tuesday's order placement without any resolution in sight.

I bought a shade sail from Aldi and realized later it's not the right shape. I saw they have shade sails on sale in a recent catalog and want to exchange it as it's unopened with the receipt. It's been about 12 months since I bought it on September 7, [redacted]. I'm 77 years old, and the past year has been busy with packing up to move soon. I tried calling customer service but found out it's only online. I understand the return policy is 60 days, but could I still exchange my shade sail for the correct one? Thank you.