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ABCMouse Customer FAQ

Top Answers & How-to Guides

What is ABCMouse's Phone Number?

The question we are asked most often is about how to talk to ABCMouse customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I cancel my ABCMouse subscription?

ABCMouse is an online educational platform for young children, offering interactive lessons in various subjects. You may decide to...

How do I get a refund from ABCMouse.com?

If you cancelled your ABCMouse account but are still being charged, if you were simply overcharged by ABCMouse, you are entitled to...
Ask any question you have about ABCMouse customer service, get an answer now.

Recent ABCMouse Customer Questions

learning path does not load, some math programs and other programs do not load, while rest does fine

We're sorry to hear you're experiencing problems with the ABCMouse Learning Path or specific programs. This could be due to a number of factors. Ensure that you have the latest version of Adobe Flash enabled on your browser as some of the activities require it to function properly. Clearing the cache and cookies from your browser can also help. If you're using an app, make sure it's up-to-date with the latest version. A good internet connection is also important for the program to load smoothly. Restarting your device might also resolve the issue. If these steps don't work, there may be a technical issue that needs to be addressed by ABCMouse's team.
Asked Mar 7, 2024 12:10 AM

Help me with my ABCMouse customer service issue

Account Management

How do I cancel my ABCMouse subscription?

ABCMouse is an online educational platform for young children, offering interactive lessons in various subjects. You may decide to...

How do I get a refund from ABCMouse.com?

If you cancelled your ABCMouse account but are still being charged, if you were simply overcharged by ABCMouse, you are entitled to...

How Do I Recover My Abc Mouse Account?

To recover your ABCmouse account login email, change your email address, reset your password, or if you have any technical difficulties,...

Suitability

What age range is ABCMouse suitable for?

ABCMouse is designed to be suitable for children between the ages of 2 and 8 years old. It provides a comprehensive and engaging curriculum...

Accessibility

Is ABCMouse available on mobile devices?

Yes, ABCMouse is available on mobile devices. The ABCMouse app can be easily downloaded and installed on both iOS and Android devices....

Can I access ABCMouse offline?

Unfortunately, ABCMouse cannot be accessed offline. The program is designed to be used online through a computer, tablet, or smartphone...

Can I access ABCMouse from multiple devices?

Yes, you can access ABCMouse from multiple devices. ABCMouse offers a flexible and convenient learning experience, allowing you to...

Do I need internet access to use ABCMouse?

Yes, you need internet access to use ABCMouse. ABCMouse is a web-based educational platform designed for children aged 2-8. It offers...

Pricing

How much does ABCMouse subscription cost?

The ABCMouse subscription cost varies depending on the selected plan. Currently, the website offers three options: a monthly subscription...

Are there any free trial options for ABCMouse?

Yes, ABCMouse offers a free trial option for new users. The free trial allows you to explore and experience the platform's educational...

Account Sharing

Can I share my ABCMouse account with multiple children?

Yes, you can share your ABCMouse account with multiple children. ABCMouse offers a convenient and cost-effective solution for families...

Educational Standards

Is ABCMouse aligned with any educational standards?

Yes, ABCMouse is aligned with educational standards. Our curriculum is designed to align with Common Core State Standards and includes...

Cancellation Policy

What is the cancellation policy for ABCMouse subscription?

The cancellation policy for an ABCMouse subscription is straightforward and user-friendly. If you wish to cancel your subscription,...

Limitations

Is there a limit to the number of activities my child can access on ABCMouse?

No, there is no limit to the number of activities your child can access on ABCMouse. We believe in providing a comprehensive and engaging...
We look to the ABCMouse issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ABCMouse issues reported to GetHuman
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