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ABCMouse Customer Service

Phone Number & Contact Info

ABCMouse's Best Phone Number

800-633-3331
Toll-free·Calls Customer Service·Most popular ABCMouse number
Q:

How do I talk to a live human at ABCMouse?

A:Press 0, ignore other prompts OR Press 4
Q:

Does ABCMouse offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 16 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ABCMouse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, ignore other prompts OR Press 4
Below are some clips we've found from ABCMouse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thank you for calling ABCmouse customer care. This call is recorded for quality assurance purposes. I can help with many things such as billing and technical support. I can also help you with guides and extra instructions through text message. Are you on a device where I can send you text messages? No problem. Please note that this may affect the services I can provide."
Excerpt from a call with ABCMouse
Monday, January 29, 2024 4:09 PM

What are the hours and when should I call?

ABCMouse operates the call center for this 800-633-3331 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 427 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ABCMouse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ABCMouse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ABCMouse is Sunday. The most busy day to call is Monday, which averages 263% more phone calls by comparison. Again, this is based on a sample of 427 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call ABCMouse

In summation, the best day to call ABCMouse is Thursday.

Calling this ABCMouse Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Feb 12, 2024

When calling this number, it's important to note that you cannot get any live assistance outside of weekdays. This number is only staffed between 9 a.m. and 6 p.m. Eastern on Monday through Friday, but it does have an automated system that can provide you with some technical or billing assistance.

That can be helpful if you've got an account in place, but in most cases, the automated system seems a little lacking. The system does allow for some basics with website help, but I wasn't able to get more than that.

When I called, the system told me that it could assist me with my call and asked me for the reason I was calling. It offered choices such as billing, technical support and more, and I chose tech support. The system then asked me to confirm what I was using to access ABCMouse, and I said that I was using a laptop.

At that point, the system asked me to identify the problem that I was calling about, suggesting things like the website not loading or an issue with logging in. I said that I was having problems with the website, and the system said that I should consider changing my browser. The system told me that ideally, I would use either Firefox or Google Chrome to access the site, and it warned that Edge and Safari could both cause issues with the site.

The system then asked if it had completely answered my question, and to see what else it would do, I said that it had not. The system then sent a text message to me and said that in order to proceed, it would need me to enter in my e-mail so I could be contacted later if needed. The system sent me a text, and it said that it would wait for me to respond with my e-mail before it could connect me to someone.

There is no way past this; if you wait to respond to the text, the system will simply keep asking you to provide your e-mail. Once I did so, the system took me to the call center, where I received a message saying help was not available. However, the system does not allow you to leave a message for anyone at ABCMouse. A check of the website also reveals that the number is not publicized on the site, suggesting that they really don't want people to call them.

Overall, I thought the system's help was basic but not really helpful for anything more than that. I was able to get some basic information about how to make the website work, but I wasn't able to go in-depth for a deeper solution. I also didn't have the option to get detailed help or request a callback, which was a negative.

If I were a customer, I would hesitate to use this number. It seems that the better choice is to opt for online help through its messaging system.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call ABCMouse

If you have time to do a bit of reading before you call ABCMouse, we recommend you read over some of our problem-specific articles.

Can I access ABCMouse offline?

Unfortunately, ABCMouse cannot be accessed offline. The program is designed to be used online through a computer, tablet, or smartphone with an internet connection. This is because ABCMouse is a web-based educational platform that offers a wide range of interactive learning activities, games, and lessons. These activities require an internet connection to load and update content. Being an online platform also enables ABCMouse to regularly introduce new content and features, ensuring that children have access to fresh and engaging educational material. While an internet connection is necessary to use the program, it provides the flexibility for children to learn and play anytime and anywhere as long as they have internet access.

Can I access ABCMouse from multiple devices?

Yes, you can access ABCMouse from multiple devices. ABCMouse offers a flexible and convenient learning experience, allowing you to access their platform from a variety of devices such as desktop computers, laptops, tablets, and smartphones. This means that you can seamlessly transition between devices without interrupting your child's educational journey. Whether your child prefers learning on a tablet during car rides or on a computer at home, ABCMouse ensures access and compatibility across multiple devices. You can easily download the ABCMouse app on your mobile devices or access it through a web browser on your desktop or laptop, ensuring a consistent learning experience no matter where you are or what device you choose to use.

Do I need internet access to use ABCMouse?

Yes, you need internet access to use ABCMouse. ABCMouse is a web-based educational platform designed for children aged 2-8. It offers a comprehensive curriculum with interactive lessons, games, and activities to promote early learning in various subjects. To access these resources, a stable internet connection is required. Internet access allows children to explore ABCMouse's extensive library of educational content, tracking their progress, and optimizing their learning experience. With internet connectivity, children can use ABCMouse on various devices such as computers, tablets, and smartphones, enabling flexible and convenient learning anytime, anywhere. ABCMouse emphasizes the importance of internet access as a vital component to deliver engaging educational content and activities to children.

Top ABCMouse customer service problems

Click the link above to get answers to just about any ABCMouse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ABCMouse, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "Do I get numbers?"
- From a call lasting 2m 1s , Jun 5, 2024 8:29 PM
Technical issue with app: "Every time we complete a lesson, the phone freezes and we can't continue to the next task."
- From a call lasting 8m 39s , May 29, 2024 5:57 PM
Cancel trial service: "Please cancel."
- From a call lasting 2m 38s , Apr 23, 2024 3:55 PM
General inquiry: "I have a question about my account."
- From a call lasting 2m 19s , Apr 23, 2024 1:58 PM
Subscription status inquiry: "Is my subscription still open? Yes or no?"
- From a call lasting 2m 55s , Apr 12, 2024 3:36 PM
Refund request: "I would like a refund for my subscription."
- From a call lasting 3m , Apr 5, 2024 1:22 PM
Billing inquiry: "I was just wondering, do I, by chance, have two ABCMouse accounts because for some reason, I got charged twice."
- From a call lasting 7m 6s , Mar 20, 2024 7:43 PM
Path progression issue: "My daughter is in the snowy mountains, but the program keeps moving her to the Savannah."
- From a call lasting 8m 13s , Mar 11, 2024 10:22 PM
Seeking account assistance: "I need help accessing my account, I don't have the email or text message for verification."
- From a call lasting 2m 41s , Feb 29, 2024 9:36 PM
Cancel subscription: "I want to cancel my subscription."
- From a call lasting 1m 17s , Feb 23, 2024 9:47 PM

More ABCMouse Customer Service Contacts

There are of course other ways to contact ABCMouse customer service besides the phone. Below we list the best ones, by medium.

ABCMouse Customer Help Desk / Web Support

abcmouse.com - Customer Service
Online customer service support
As a last, sometimes only, resort- ABCMouse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ABCMouse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ABCMouse agent. This phone number is ABCMouse's best phone number because 52,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-3331 include Account Access, Update Account Info, Cancel Account, Refund a Charge, Account Setup and other customer service issues. The ABCMouse call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, ABCMouse has 1 phone number. It's not always clear what is the best way to talk to ABCMouse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ABCMouse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ABCMouse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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