iTunes Help Pages

iTunes Customer FAQ, Forum, and Online Help Desk

iTunes Help @ getsupport.apple.com
Customer Help
  • It takes an average of 66 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3:15pm.
  • Common topics include Change Order, Dispute a Charge, Device Support, Refund a Charge, Download Trouble, and more.
Since there is a phone number available, we have to recommend calling iTunes and talking to a real human being instead of searching their help site for answers.

Recent iTunes help topics searched

Can’t download apps disable
This will no doubt end with the first one who reads this but I will take the time to te...
On my iPhone * iTunes app I have a family plan for Apple Music I get charged $** every...
getting charged for services i didn't approve to buy. I don't have an apple ID because...
I need to completely delete a GoDaddy Smart Line app in order to get a new phone number...
Some of my songs in itunes when playing them the volume goes up and down. Can you pleas...
I found charges in my bank statement that I don't understand as I never signed up for iTunes.
I have a credit card linked to my account and I want to see who charged what on my bill.
i got charged for apple music when i did not authorize it
locked out of iPhone. don't remember passcode and not backed up to iTunes
Change credit card and billing address
Mera Facebook password bhul gya hu maine forget password pe jake try kiya muje otp noti...
I bought and iTunes card for the first time but didn’t know how to us it i then threw it away
Tried to buy coins on my game and apparently my account has been disabled. Im trying to...
Hello I recently ordered some iTunes and I would like to know can you wait to charge me...
Content I purchased is not working
Filed a dispute previously and now wants to pay the charge so my account can be unlocked.

iTunes Online Help at getsupport.apple.com - Info & Stats

Help desk addresshttps://getsupport.apple.com/GetproductgroupList.action
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time66
Rank amongst all ways to reach them4
Other means of communicationphone, email, web
Communication customer rating61%
Quality of help rating72%
Votes for online help6,944
When this was last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-676-2775

iTunes Help Pages: What to Know

This is the iTunes help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for iTunes's best customer help page or faq or forum, this is the best entry point according to 389,370 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-676-2775) which we show above. Sometimes when you dig through the various help topics and volumes on getsupport.apple.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from iTunes agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting iTunes: General Information

iTunes has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with iTunes using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-676-2775 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like iTunes.

Do iTunes and GetHuman work together?

GetHuman has no relationship with iTunes and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

iTunes Contact Info

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