iTunes Help Pages

iTunes Customer FAQ, Forum, and Online Help Desk

iTunes Help @ getsupport.apple.com
Customer Help
Average time to fix: (71 hours)
Busiest time: 9:30am
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Recent iTunes help topics searched

Modify a one year plan
I have a charge I would like to know what it’s for.
I cannot use my apple store or app’s it says Your account has been disabled in the App...
Billing issue. Getting double billed.
I need to know how to change my payment details
Refund... never received it and I’m going on day five. Call me, I do not want to chat!
I received notice that $**** was to be put back in my account but it had not shown up y...
I received an email over the weekend stating I was refunded the $**** on a purchase I n...
I want to know what has been paid from my account. It had $** put in it to pay the mont...
apple updated my iphone ** and phone is locked. they told me II need itunes password*Ca...
I want to cancel my service on the iPhone
I made it to where my card couldn’t be used for in app purchase. I had it restored on m...
Need to check what has been purchased on my iTunes Store account
My sons iTunes account has been disabled. I need assistance in correcting this issue.
Can you please unfreeze my account. I reamiss my games. Whatever I’ve done please forgive me
I didn’t seen two things I didn’t mean to purchase and one o don’t don’t remember putt...
My credit card company phoned and woke me this morning regarding a possible fraudulent...

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iTunes Online Help at getsupport.apple.com - Info & Stats

Help desk addresshttps://getsupport.apple.com/GetproductgroupList.action
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time71
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating56%
Quality of help rating77%
Votes for online help6,949
When this was last updatedSun Jan 24 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-676-2775

iTunes Help Pages: What to Know

This is the iTunes help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for iTunes's best customer help page or faq or forum, this is the best entry point according to 389,370 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-676-2775) which we show above. Sometimes when you dig through the various help topics and volumes on getsupport.apple.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from iTunes agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting iTunes: General Information

iTunes has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with iTunes using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-676-2775 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like iTunes.

Do iTunes and GetHuman work together?

GetHuman has no relationship with iTunes and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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