iTunes Help Pages

iTunes Customer FAQ, Forum, and Online Help Desk

iTunes Help @ getsupport.apple.com
Customer Help
Average time to fix: (68 hours)
Busiest time: 2:45pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with an expert

Recent iTunes help topics searched

It not letting me do my card
I can’t cancel my Hulu subscription through my iTunes account. It’s frozen. When I try...
They have my iTunes blocked and I need to have that open back up I can’t get any emails...
i need help resetting my apple itunes password, i no longer have access to my old phone...
iTunes will not except my credit card I have already talked to the credit card company...
I keep getting a message saying “you Apple ID has been disabled from iTunes and the app...
Trying to compile a Lou Christie Hits for my wife. I already had * of them on my CD's a...
I have a subscription with Match.com that’s paid through iTunes I don’t want to renew...
I am trying to recover music I have purchased in the past
I was recommended by a friend on Facebook to join a club, idont know the name of ITV or...
I need to change my pin
I am trying to purchase in game but it keep saying unable to purchase kindly solve my problem
Dear sir*ma’am *I am trying to purchase in game but it keep saying unable to purchase k...

Get help with my issue

iTunes Online Help at getsupport.apple.com - Info & Stats

Help desk addresshttps://getsupport.apple.com/GetproductgroupList.action
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time68
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating59%
Quality of help rating74%
Votes for online help6,946
When this was last updatedSat Feb 04 2023 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-676-2775

iTunes Help Pages: What to Know

This is the iTunes help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for iTunes's best customer help page or faq or forum, this is the best entry point according to 389,370 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-676-2775) which we show above. Sometimes when you dig through the various help topics and volumes on getsupport.apple.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from iTunes agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting iTunes: General Information

iTunes has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with iTunes using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-676-2775 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like iTunes.

Do iTunes and GetHuman work together?

GetHuman has no relationship with iTunes and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

iTunes Contact Info

Other Company Help Desks

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!