How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Walmart Product Care Plan phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-2, then follow the instructions given.
Here is how our research team describes the way the Walmart Product Care Plan phone system greets you: If you purchased a plan before July 31, 2018, press 1. If you purchased a plan after July 31, 2018, press 2.
Below are some clips we've found from Walmart Product Care Plan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Walmart product care plans.
If you purchased a plan before July thirty first two thousand As we take steps to slow the spread of coronavirus, our call centers are impacted and you may experience extended wait times.
If you need to file a claim or check the status of your claim, you should first go online.
Go to walmart care plan dot com.
The fastest, easiest way to file a claim or check the status of your claim is to go online at walmart care plan dot com.
Thank you for visiting us online during this critical time.
To receive a text with the link and more instructions, press one.
Your call may be monitored and or recorded for quality assurance.
If all you want to do is register your purchased item, press one."
Excerpt from a call with Walmart Product Care Plan
Wednesday, January 3, 2024 6:04 PM
They may ask you to enter information with the dial pad
"Thanks for calling Walmart product care plans.
If you purchased a plan before July thirty first two thousand eighteen, please press one.
If you purchased a plan after July As we take Great.
Enter the mobile number area code first where the text should be sent."
Excerpt from a call with Walmart Product Care Plan
Saturday, February 10, 2024 6:02 PM
The first phone menu
"Thanks for calling Walmart product care plans.
If you purchased a plan before July thirty first two thousand eighteen, please press one.
If you purchased a plan after July thirty first two thousand eighteen, please press two."
Excerpt from a call with Walmart Product Care Plan
Thursday, March 28, 2024 6:05 PM
What are the hours and when should I call?
Walmart Product Care Plan operates the call center for this 877-968-6391 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 589 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Walmart Product Care Plan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Walmart Product Care Plan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Walmart Product Care Plan is Sunday.The most busy day to call is Thursday, which averages 79% more phone calls by comparison.Again, this is based on a sample of 589 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Walmart Product Care Plan is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Walmart Product Care Plan staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Walmart Product Care Plan number?
Below is a sample of recent calls to Walmart Product Care Plan, and their purpose. Are any of these similar to the reason you are trying to call?
TV not working: "I don't know how long I had my TV from Walmart, but it just stopped working."
- From a call lasting 7m 27s , Feb 25, 2024 1:01 AM
My Experience Calling Walmart Product Care Plan at this Number
Calling this number isn't effective unless your plan was purchased just under six years ago. If your plan was purchased before summer 2018, you can use this number for assistance, although you need to go through several steps in order to do so. If you have a newer plan, this number cannot be used for anything, as the system will automatically hang up on you when you make that selection.
When you dial this number, you're asked if you purchased your plan before the specific date in 2018. If you say it was after, you are told to call 1-877-538-4389 for assistance with your plan, and the system automatically hangs up. If you call back and say that your plan was purchased before that time in 2018, you're put through to the next set of questions toward getting you assistance with your plan.
However, there is a chokepoint here: you have to provide your plan number in order to get assistance. If you don't have your plan number, you won't be able to get through to speak to anyone. The system will not automatically hang up on you like it does if you try to go through the second option, but it will ask you again if you purchased your plan before a certain date.
It seems odd to me that this number is still in use if it only allows for plans that are over five years old, but that's what this number has chosen to offer. This number does still link to Wal-Mart's website when you search it, so Wal-Mart is clearly still keeping it active for older claims. However, unless you bought something in 2018 or earlier and have had it covered since then, there's nothing you can use this number for. If you haven't already been using it, you don't have a reason to begin.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Walmart Product Care Plan Customer Service
There are of course other ways to contact Walmart Product Care Plan customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Walmart Product Care Plan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Walmart Product Care Plan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Walmart Product Care Plan agent. This phone number is Walmart Product Care Plan's best phone number because 19,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-968-6391 include Warranty Claim, Cancel Subscription, Overcharge on Account, Technical Support, Account Access and other customer service issues. The Walmart Product Care Plan call center that you call into has employees from Tampa, FL / Jamaica and is open 24 hours, 7 days according to customers. In total, Walmart Product Care Plan has 1 phone number. It's not always clear what is the best way to talk to Walmart Product Care Plan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Walmart Product Care Plan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Walmart Product Care Plan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
