USAA Help Pages
USAA Customer FAQ, Forum, and Online Help Desk
USAA Help @ usaa.comCustomer Help
- It takes an average of 15 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 2:45pm.
- Common topics include Coverage Questions, Roadside Assistance, Check on a Claim, Cancel Account, Make a Claim, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling USAA and talking to a real human being instead of searching their help site for answers.
Recent USAA help topics searched
Need customer service to remove a name from the account. Specifically the add driver se...
I am A REPAIR FACILITY , APPLESHINE DENT REPAIR *** *** **** I GOT A SUPPLIMENT COMING...
My usaa insurance account is *********I have talked with a number of agents none of whi...
I am an existing USAA banking customer that would like a quote for home insurance for a...
Unfortunately I am very disappointed in your decision indicating there was no fraud wit...
I deposited a normal and regular paycheck and USAA randomly put a * business day hold o...
I want to apply membership of USAA. Here are my qualifications:*Retired US Army*Still...
still needing an estimate to begin repairs, *th request
claim * *********-***Where is our car another tow company called this has been going on...
Claim **********-*** where is our car another towing company just called its been going...
I need a copy of my customer's estimate so we can get the repair started.*Claim...
A couple of days ago I tried to get a quote on auto and home insurance . I filled out...
I've changed my email address in our USAA account online. However, I am still receiving...
In the Fox news lawsuit, I was disappointed to learn USAA was one of that show's big ad...
So back in February **th they asked me to send color copies of me and his ID back and f...
Yes hello how are you my name is Vanessa Motley Howard back in **** with my my husband...
You are insured, William Frymire hit me in the grocery store parking lot yesterday. The...
USAA Online Help at usaa.com - Info & Stats
Help desk addresshttps://www.usaa.com/inet/pages/ContactUsMain
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time15
Rank amongst all ways to reach them4
Other means of communicationphone, web, facebook, twitter
Communication customer rating81%
Quality of help rating88%
Votes for online help4,308
When this was last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-531-8722
USAA Help Pages: What to Know
This is the USAA help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for USAA's best customer help page or faq or forum, this is the best entry point according to 146,520 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-531-8722) which we show above. Sometimes when you dig through the various help topics and volumes on usaa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from USAA agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting USAA: General Information
USAA has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with USAA using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-531-8722 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like USAA.
Do USAA and GetHuman work together?
GetHuman has no relationship with USAA and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.