USAA Help Pages

USAA Customer FAQ, Forum, and Online Help Desk

Average time to fix: (15 hours)
Busiest time: 1:30pm
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USAA Online Help at usaa.com - Info & Stats

Help desk address
https://www.usaa.com/inet/pages/ContactUsMain
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
1:30pm
Average turnaround time
15
Rank amongst all ways to reach them
4
Other means of communication
phone, web, facebook, twitter
Communication customer rating
82%
Quality of help rating
89%
Votes for online help
4,309
When this was last updated
Fri Aug 17 2018 10:00:00 GMT+0000 (UTC)
Best phone number
800-531-8722

USAA Help Pages: What to Know

This is the USAA help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for USAA's best customer help page or faq or forum, this is the best entry point according to 146,520 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-531-8722) which we show above. Sometimes when you dig through the various help topics and volumes on usaa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from USAA agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting USAA: General Information

USAA has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with USAA using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-531-8722 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like USAA.
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