USAA Help Pages

USAA Customer FAQ, Forum, and Online Help Desk

Average time to fix: (15 hours)
Busiest time: 10:15am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Coverage QuestionsTweet re: Cancel AccountTweet re: Make a ClaimTweet re: Check on a ClaimTweet re: Roadside AssistanceHelp with something else

Recent USAA help topics searched

AutoNation Honda paid off **** TOYOTA CAMRY ******, VIN *T*BE**K**U******. We need the...
Finish sitting up my account
I would like to get an insurance quote for my home. I currently have home owners insur...
I just want a simple question answered. Yes I am a member but I don't want to log in...
My member distribution went towards my insurance instead of in my bank
I need my insurance card emailed to my email address please.
Need rental car longer.
My son was in military want get car insurace through usaa
I need your mailing address to send a death certificate for my dad who has a rental pol...
I am trying to verify how long I have my rental car. My reference number is *********-**
I want to join USAA for Home Insurance and each time I try to fill out the form I use...
My name is Robert Rosser Jr. social security * *********. My checking account is being...
To Whom it May Concern:**If this is truly USAA and you are sending good will to the vet...
New auto insurance policy
my number and e!all has changed an they won't let me get insurance an I'm trying to pay...
I am a contractor. I have an estimate and pictures of a home insured by Usaa . The cust...
I have lost my phone, so I can't get the pass code you send when I want to log on to US...
Get help with my issue

USAA Online Help at usaa.com - Info & Stats

Help desk address
https://www.usaa.com/inet/pages/ContactUsMain
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
15
Rank amongst all ways to reach them
4
Other means of communication
phone, web, facebook, twitter
Communication customer rating
87%
Quality of help rating
47%
Votes for online help
4,314
When this was last updated
Fri Jan 17 2020 10:00:00 GMT+0000 (UTC)
Best phone number
800-531-8722

USAA Help Pages: What to Know

This is the USAA help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for USAA's best customer help page or faq or forum, this is the best entry point according to 146,520 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-531-8722) which we show above. Sometimes when you dig through the various help topics and volumes on usaa.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from USAA agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting USAA: General Information

USAA has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with USAA using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-531-8722 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like USAA.

Do USAA and GetHuman work together?

GetHuman has no relationship with USAA and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

USAA Contact Info

Other Company Help Desks

State Farm Help PagesProgressive Insurance Help PagesGEICO Help PagesNavy Federal Credit Union Help PagesFarmer's Insurance Help PagesiTunes Help PagesJetBlue Help PagesMedicare Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!