US Postal Service Help Pages

US Postal Service Customer FAQ, Forum, and Online Help Desk

US Postal Service Help @ usps.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 10:45am
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Recent US Postal Service help topics searched

I made a purchase on Shein and my address changed since I made the order. I don't know...
My package says delivered but when I went to check I got the key to open the parcel it...
Package has Been stuck in transit no update was told By customer service to call back i...
Looking for my package
Package was never delivered and it still says out for delivery for * weeks
There was an Attempted Delivery and my item is being held. I need to know whether it’s...
Tracking number ********************** was not delivered and I want to pick it up at it...
I have packages for my mail box but the pkg box won't open
A package is missing and I am looking to get my insurance claim money back.
Issues with packages being redirected, package issues mail issues
I have a package to be delivered to an address on **th st. downtown San Diego that I'd...
I need help tracking piece of mail. Receipt was lost and I just want to know the status...
no recibi mi paquete Me andejado mensajes que esta en el. Buzon pero cuando voy no esta
someone else is using my address for all their bills and it needs to stop
We havent received mail in weeks, a lot of missing mail - I filed a report last week an...
** money order cashed but it must have been stolen it said cash so i want to know...
Tracking says package was delivered but it was not.

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US Postal Service Online Help at usps.com - Info & Stats

Help desk addresshttps://www.usps.com/customer-service/customer-service.htm
Call-back availableNO
Department you interact withCustomer Service
Help desk hours7am-11pm EST
What is the busiest time for help10:45am
Average turnaround time38
Rank amongst all ways to reach them7
Other means of communicationphone, facebook, email, web, twitter
Communication customer rating47%
Quality of help rating61%
Votes for online help6,016
When this was last updatedMon May 23 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-275-8777

US Postal Service Help Pages: What to Know

This is the US Postal Service help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for US Postal Service's best customer help page or faq or forum, this is the best entry point according to 379,728 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-275-8777) which we show above. Sometimes when you dig through the various help topics and volumes on usps.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from US Postal Service agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting US Postal Service: General Information

US Postal Service has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with US Postal Service using 5 different media: phone, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-275-8777 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like US Postal Service.

Do US Postal Service and GetHuman work together?

GetHuman has no relationship with US Postal Service and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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