US Postal Service Help Pages

US Postal Service Customer FAQ, Forum, and Online Help Desk

US Postal Service Help @
Customer Help
  • It takes an average of 38 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9am.
  • Common topics include Track a Package, Missing Package, Change of Address, Problem With a Delivery, Refund a Charge, and more.
Since there is a phone number available, we have to recommend calling US Postal Service and talking to a real human being instead of searching their help site for answers.

Recent US Postal Service help topics searched

I have a chrome MacBook coming from my school American Intercontinental University and...
My packageWas supposed to be delivered by *pm. It's not here and I am just wondering if...
check package and want delivery asap
My package was supposed to be here yesterday and still didn’t get here it’s been in the...
track package and deliver asap
Track package and want to delivery asap
I have not received any mail for *days at **** **th street nw canton Ohio *****
Pricing for delivery from the United States to New Zealand
They sent me a translation, but they made a mistake with the country. What to do?
I made a missing mail search request on ******** and need updates. It was an important...
Messages supposedly from usps arriving and not sure if they are phishing attempts. Need...
My Package has been in transit for twelve days in Philadelphia post office

US Postal Service Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them7
Other means of communicationphone, facebook, email, web, twitter
Communication customer rating76%
Quality of help rating90%
Votes for online help5,986
When this was last updatedTue Dec 05 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-275-8777

US Postal Service Help Pages: What to Know

This is the US Postal Service help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for US Postal Service's best customer help page or faq or forum, this is the best entry point according to 379,728 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-275-8777) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from US Postal Service agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting US Postal Service: General Information

US Postal Service has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with US Postal Service using 5 different media: phone, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-275-8777 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like US Postal Service.

Do US Postal Service and GetHuman work together?

GetHuman has no relationship with US Postal Service and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Other US Postal Service Help Pages

Postal Store

US Postal Service Contact Info

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