US Postal Service Help Pages

US Postal Service Customer FAQ, Forum, and Online Help Desk

US Postal Service Help @ usps.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 9am
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Recent US Postal Service help topics searched

I just need to know where I can pick up an undeliverable package
Need to schedule redelivery (pickup today preferred) of large package
My express package (tracking* ********************** was sent Feb ** via usps priority...
Package hasn’t moved for * days
My package is lost . The tracking status hasn’t changed in a week and this was payed to...
I want to talk to a LIVE PERSON to answer detailed questions about a delivery...
I've dropped * USPS packages at UPS, one of them shows movement, the other one doesn't.
since October **** the package has not been delivered to my address it shows me that it...
I am not receiving my mail.
I am not receiving some mail at my home address
My package went to an unknown address
Package didn’t arrive
I need to know which facility my package is at
Issue with delivery. Tracking number is **********************. USPS attempted delivery...
Mailed certified mail a while ago. It seems to be stuck and I would like more informati...
I think the best way to resolve your situation for the United States Postal Service is...
One of my packages is no longer Tracking and was supposed to arrive on Monday

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US Postal Service Online Help at usps.com - Info & Stats

Help desk addresshttps://www.usps.com/customer-service/customer-service.htm
Call-back availableNO
Department you interact withCustomer Service
Help desk hours7am-11pm EST
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them7
Other means of communicationphone, facebook, email, web, twitter
Communication customer rating91%
Quality of help rating58%
Votes for online help6,019
When this was last updatedSat Feb 27 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-275-8777

US Postal Service Help Pages: What to Know

This is the US Postal Service help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for US Postal Service's best customer help page or faq or forum, this is the best entry point according to 379,728 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-275-8777) which we show above. Sometimes when you dig through the various help topics and volumes on usps.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from US Postal Service agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting US Postal Service: General Information

US Postal Service has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with US Postal Service using 5 different media: phone, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-275-8777 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like US Postal Service.

Do US Postal Service and GetHuman work together?

GetHuman has no relationship with US Postal Service and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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