US Postal Service Help Pages

US Postal Service Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 2:30pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Track a PackageTweet re: Missing PackageTweet re: Problem With a DeliveryTweet re: Change of AddressTweet re: Refund a ChargeHelp with something else

Recent US Postal Service help topics searched

Package said wasn’t delivered because I wasn’t home. I have been here and even spoke to...
I need to know if my carrier has delivered yet and If not about what time?
There was an issue with the address for my package delivery. I want to know if the pack...
Express package supposed to be delivered today with guaranteed money back. No idea wher...
online account is disabled*Email * *****@***.com*User ID * fredkeeve*please unlock
Time and cold sensitive product stuck in transit.
how will it take aregular letter to get from Norfolk,Va.***** to New Holland,PA *****
i need to refuse a package from ebay
Package was reported as delivered but wasn't. Said it was delivered to a mail box but...
My mail is not coming to me
Package states delivered yesterday and still no package....
Hi my package is in ics new york since December * **** i want to know why its still the...
This incoming First-Class Package International Service--Small Packets-- with tracing n...
Our mailbox got hit, don't know who did it. Will it be replaced by usps or do we need...
Package delay *EP*********US
intercept package problem
Need to redeliver package
Get help with my issue

US Postal Service Online Help at usps.com - Info & Stats

Help desk address
https://www.usps.com/customer-service/customer-service.htm
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
7am-11pm EST
What is the busiest time for help
2:30pm
Average turnaround time
38
Rank amongst all ways to reach them
7
Other means of communication
phone, facebook, email, web, twitter
Communication customer rating
89%
Quality of help rating
56%
Votes for online help
6,020
When this was last updated
Wed Feb 19 2020 10:00:00 GMT+0000 (UTC)
Best phone number
800-275-8777

US Postal Service Help Pages: What to Know

This is the US Postal Service help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for US Postal Service's best customer help page or faq or forum, this is the best entry point according to 379,728 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-275-8777) which we show above. Sometimes when you dig through the various help topics and volumes on usps.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from US Postal Service agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting US Postal Service: General Information

US Postal Service has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with US Postal Service using 5 different media: phone, facebook, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-275-8777 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like US Postal Service.

Do US Postal Service and GetHuman work together?

GetHuman has no relationship with US Postal Service and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

US Postal Service Contact Info

Other US Postal Service Help Pages

Customer Service

Other Company Help Desks

UPS Help PagesFedEx Help PagesDHL Help PagesApple Help PagesChase Help PagesDirecTV Help PagesT-Mobile Help PagesVerizon Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!