Toys ''R'' Us Help Pages

Toys ''R'' Us Customer FAQ, Forum, and Online Help Desk

Toys ''R'' Us Help @
Customer Help
  • It takes an average of 8 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:45pm.
  • Common topics include Issue with order, Complaint, Refund, Update account info, Cancel an order, and more.
Since there is a phone number available, we have to recommend calling Toys ''R'' Us and talking to a real human being instead of searching their help site for answers.

Toys ''R'' Us Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time8
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating59%
Quality of help rating74%
Votes for online help294
When this was last updatedSun Apr 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-869-7787

Toys ''R'' Us Help Pages: What to Know

This is the Toys ''R'' Us help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Toys ''R'' Us's best customer help page or faq or forum, this is the best entry point according to 25,896 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-869-7787) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Toys ''R'' Us agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Toys ''R'' Us: General Information

Toys ''R'' Us has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Toys ''R'' Us using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-869-7787 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Toys ''R'' Us.

Do Toys ''R'' Us and GetHuman work together?

GetHuman has no relationship with Toys ''R'' Us and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Toys ''R'' Us Contact Info

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