Toys ''R'' Us Corporate Offices Phone Number
Q:How do I talk to a human at this number?
A:Press 7, Press 4 (online orders), Press 1 for Corporate Guest Services, leave message, hope for best.
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.
More Toys ''R'' Us Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Toys ''R'' Us phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7, Press 4 (online orders), Press 1 for Corporate Guest Services, leave message, hope for best.
Here is how our research team describes the way the Toys ''R'' Us phone system greets you: True Kids Brands - If you know your party's extension, you can dial it at any time; otherwise, press 1 for the dial by name directory.
What are the hours and when should I call?
Toys ''R'' Us operates the call center for this 973-617-3500 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 4,316 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Toys ''R'' Us phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Toys ''R'' Us staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Toys ''R'' Us is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 4,316 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Toys ''R'' Us is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Toys ''R'' Us staffs the call center well on Friday.