Toys ''R'' Us Phone Number 800-869-7787: Shortcuts & Tips

Toys ''R'' Us Phone Number

Current Wait: 27 mins (avg 20)
Best time to call: 2:15pm
Is this the right Toys ''R'' Us phone number to call? What do I say to the rep?  For help, tell us why you're calling:

What's the issue?

Call the right Toys ''R'' Us phone number and know what to say.

Cancel order
Change order
Track order
Overcharge/Strange charge

Don't see your issue? Describe it.

Toys ''R'' Us Phone Number 800-869-7787 - by the Numbers

Phone number to dial800-869-7787
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:15pm
Navigate phone maze to a humanPress 6 then 6
Average wait20
Current wait27
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone or web
Quality of communication83%
Quality of help82%
Customer votes232
Information last updatedThu Oct 19 2017 10:00:00 GMT+0000 (UTC)

About Toys ''R'' Us's Best Phone Number

This phone number is Toys ''R'' Us's Best Phone Number because 14,490 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-7787 include returns, cancel order, change order, track order, complaint, overcharge/strange charge, make a purchase and other customer service issues. Rather than trying to call Toys ''R'' Us we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Toys ''R'' Us has 2 phone numbers. It's not always clear what is the best way to talk to Toys ''R'' Us representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Toys ''R'' Us

While 800-869-7787 is Toys ''R'' Us's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Toys ''R'' Us customers, is by calling their 973-617-3500 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Toys ''R'' Us please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Toys ''R'' Us.

About Toys ''R'' Us

If you're here looking for the best phone number to call Toys ''R'' Us, you probably already know who they are. But it helps to get an idea of how big they are when trying to call them about an issue. Toys ''R'' Us also goes by or is associated with the names Toys "R" Us, Inc.. They are considered to be part of the following sectors and industries: retail, Consumer Discretionary, Retailing. Toys ''R'' Us is associated with terms like toysclothing, baby products, private, retail, consumer discretionary, apparel & footwear, e-commerce, b2c, web services & apps, architecture by their customers and industry analysts. They employ 64,000 people according to customers in the know.
Was this page helpful?YesNo