Toys ''R'' Us Phone Number

Calling Toys ''R'' Us customer service faster by GetHuman

Customer service
Current Wait: 21 mins (14m avg)
Hours: 24 hours, 7 days; best time to call: 10:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 6 then 6

Popular customer problems and how to solve them

How Do I Cancel My Toys R Us Order?How Do I Cancel My Toys R Us Order?

Reasons customers like you called recently

I am looking to purchase gondolas for retail store
My wife is having difficulties canceling an order that she thought youse already cancel...
One of my items got canceled but hasn't been refunded?
Trying to return my item I just bought yesterday
Didn't receive an online order of digital ear thermometer. Tracking hasn't changed sinc...
I was about to purchase your product but my friend told me your product have some serio...
Hi bought you n me stroller back in Aug,, for my granddaughter for xmas n the pins tha...
I ordered two items * days ago and it hasn't been shipped yet. I want to cancel my orde...
Our Generation, Mane Attraction Horse Trailer for **-inch Dolls*QTY: **trying to order...
I have a friend at work that has * little kids * * *. I was going to help them with som...
I would like to know when my package will be shows deliverd on the status...
I live in the United States and would like to purchase two toys to send to Canada? Do...
I need to know the balance on my card
I purchased * sets of the new outline markers for a total of $**.** on Nov **th. The c...
Toysrus took twice from my account called a memo adjustment??? My bank is now...
See more recent reasons for calling

Help me with my issue

Customer Number 800-869-7787 - by the Numbers

Phone number to dial800-869-7787
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanPress 6 then 6
Average wait
Current wait21
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication77%
Quality of help76%
Customer votes5,628
Information last updatedFri Feb 19 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Toys ''R'' Us's Best Toll-Free/800 Customer Phone Number

This is Toys ''R'' Us's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toys ''R'' Us agent. This phone number is Toys ''R'' Us's Best Phone Number because 25,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-7787 include Issue with order, Update account info, Cancel an order, Complaint, Refund and other customer service issues. The Toys ''R'' Us call center that you call into has employees from Westlake, TX / Philippines and is open 24 hours, 7 days according to customers. In total, Toys ''R'' Us has 2 phone numbers. It's not always clear what is the best way to talk to Toys ''R'' Us representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Toys ''R'' Us - by phone or otherwise

While 800-869-7787 is Toys ''R'' Us's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Toys ''R'' Us customers, is by calling their 973-617-3500 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Toys ''R'' Us please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Toys ''R'' Us.

What is GetHuman's Relationship to Toys ''R'' Us?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Toys ''R'' Us. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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