Toys ''R'' Us Phone Number

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Customer service
Current Wait: 22 mins (8m avg)
Hours: 24 hours, 7 days; best time to call: 3:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 6 then 6

Popular customer problems and how to solve them

How Do I Cancel My Toys R Us Order?How Do I Cancel My Toys R Us Order?

Reasons customers like you called recently

Never received the toro lawn mower
hi i designed a small toy i have a video prtotype*can send info*regards*terence
I need to get my historical in store purchase receipts for the Calgary Sunridge locatio...
I was notifed that my order ******** was arriving Friday didnt come tried to track BEBo...
I don’t know how to check my balance on my toys r us card
Placed an order December **,**** for * items and only received two
Order WAS SCREWED UP. Delivered items were not the ones ordered. We were told someone w...
Want to find out gift card balance
One item in my order ********* has not been delivered. I would like the item to be canc...
I need a telescope in Tucson
I lost instructions on a doll house
investigating an order
Good afternoon**I just want to find out if your branches in cape town will be getting t...
My order number is ********.**I really need this package very emergency, Because I have...
my wife called etobicoke toysrus at *pm on sunday and was told she can return an unopen...
See more recent reasons for calling

Help me with my issue

Customer Number 800-869-7787 - by the Numbers

Phone number to dial800-869-7787
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:30pm
Navigate phone maze to a humanPress 6 then 6
Average wait
Current wait22
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication72%
Quality of help71%
Customer votes5,633
Information last updatedMon Jun 27 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Toys ''R'' Us's Best Toll-Free/800 Customer Phone Number

This is Toys ''R'' Us's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toys ''R'' Us agent. This phone number is Toys ''R'' Us's Best Phone Number because 25,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-7787 include Cancel an order, Complaint, Refund, Update account info, Issue with order and other customer service issues. The Toys ''R'' Us call center that you call into has employees from Westlake, TX / Philippines and is open 24 hours, 7 days according to customers. In total, Toys ''R'' Us has 2 phone numbers. It's not always clear what is the best way to talk to Toys ''R'' Us representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Toys ''R'' Us - by phone or otherwise

While 800-869-7787 is Toys ''R'' Us's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Toys ''R'' Us customers, is by calling their 973-617-3500 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Toys ''R'' Us please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Toys ''R'' Us.

What is GetHuman's Relationship to Toys ''R'' Us?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Toys ''R'' Us. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Toys ''R'' Us Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Toys ''R'' Us contacts
Toys ''R'' Us Phone NumberBEST
Toys ''R'' Us Help Desk
General customer information

Other Toll-free & Customer Numbers

Corporate Offices973-617-3500

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