Toys ''R'' Us Customer Service

Phone Number & Contact Info

Toys ''R'' Us's Best Phone Number

800-869-7787
Toll-free·Calls Customer Service·Most popular Toys ''R'' Us number
Q:

How do I talk to a live human at Toys ''R'' Us?

A:Calling this Toys ''R'' Us number should go right to a real human being
Q:

Does Toys ''R'' Us offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Toys ''R'' Us Customer Phone Numbers

Corporate Offices

973-617-3500
24 hours, 7 days · Press 7, Press 4 (online orders), Press 1 for Corporate Guest Services, leave message, hope for best. · True Kids Brands - If you know your party's extension, you can dial it at any time; otherwise, press 1 for the dial by name directory.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Toys ''R'' Us phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Toys ''R'' Us number should go right to a real human being
In fact, much of this information on this page is superfluous because this Toys ''R'' Us phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Toys ''R'' Us operates the call center for this 800-869-7787 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 255 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Toys ''R'' Us phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Toys ''R'' Us staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Toys ''R'' Us is Tuesday. The most busy day to call is Thursday, which averages 79% more phone calls by comparison. Again, this is based on a sample of 255 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Toys ''R'' Us

In summation, the best day to call Toys ''R'' Us is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Toys ''R'' Us number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Toys ''R'' Us

If you have time to do a bit of reading before you call Toys ''R'' Us, we recommend you read over some of our problem-specific articles.

What is the age range for the toys sold at Toys 'R' Us?

At Toys "R" Us, we have an extensive range of toys to cater to children of various ages. Our products are designed to delight and engage kids from infancy all the way up to their early teens. We offer a wide selection of age-appropriate toys, games, and activities, ensuring that you can find something perfect for your child's developmental stage and interests. Whether you have a newborn, a toddler, a young child, or a pre-teen, we have the right selection for you. From soft plush toys and educational games for infants to action figures, building sets, and board games for older children, Toys "R" Us is committed to providing fun and entertainment for every age range.

What is the Toys 'R' Us return policy?

Toys 'R' Us offers a hassle-free return policy. Customers can return a product for a full refund within 30 days of purchase, provided they have the original receipt or gift receipt. If the item was purchased online, it can be returned in-store or by mail. The product must be unopened, in its original packaging, and in resalable condition. Certain products, such as software, movies, and video games, can only be exchanged for the same title due to copyright restrictions. Toys 'R' Us also accepts returns of defective or damaged items within 30 days, and customers can choose between a replacement or refund. For an effortless return experience, bring the product back to any Toys 'R' Us store or contact their customer service. Please note that certain items may have additional return policy conditions.

How Do I Cancel My Toys R Us Order?

It's always a hassle when you place an order and then change your mind and want to cancel, especially if you wait too long to cancel. If you want to cancel a Toys-R-Us online order, go to their website, find the order, and click on it. Hopefully, there will be an option to cancel.

Top Toys ''R'' Us customer service problems

Click the link above to get answers to just about any Toys ''R'' Us customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Toys ''R'' Us Customer Service Contacts

There are of course other ways to contact Toys ''R'' Us customer service besides the phone. Below we list the best ones, by medium.

Toys ''R'' Us Customer Help Desk / Web Support

toysrus.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Toys ''R'' Us customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Toys ''R'' Us's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toys ''R'' Us agent. This phone number is Toys ''R'' Us's best phone number because 25,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-7787 include Cancel an order, Complaint, Refund, Update account info, Issue with order and other customer service issues. The Toys ''R'' Us call center that you call into has employees from Westlake, TX / Philippines and is open 24 hours, 7 days according to customers. In total, Toys ''R'' Us has 2 phone numbers. It's not always clear what is the best way to talk to Toys ''R'' Us representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Toys ''R'' Us. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Toys ''R'' Us. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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