Toys ''R'' Us Phone Number

Calling Toys ''R'' Us customer service faster by GetHuman

800-869-7787
Customer service
Current Wait: 24 mins (10m avg)
Hours: 24 hours, 7 days; best time to call: 3:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Cancel an orderComplaintRefundUpdate account infoIssue with orderA different issue
Get to a live person fastest: Press 6 then 6

Reasons customers like you called recently

Can I order on line from a Toys R Us store and use my gift card? If so what is the emai...
4d ago
Need Toys For my children ***
5d ago
I want to know can you use your Toys-R-Us Cards if they still have money on them before...
9d ago
I would like to cancel my order as it is on back order and won't arrive in time
23d ago
I have insurance on a powerwheels I have thru them an need something replaced.
25d ago
I’m doing a toy drive for my organization for foster and homeless youth. I wanted to kn...
a mo ago
Refund for item i did not receive
a mo ago
Need to know the balance on my gift card number on the back is invalid
a mo ago
I'm trying to get balance from gift card, and keep getting full mail box
a mo ago
I have toys rus gift cards how i use them please advice me
a mo ago
I have a Fast Lane Eagle-* Radio Control Helicopter - Black*Red and it’s broken can you...
a mo ago
I have a toys r us gift card I need to check the balance of but the customer service li...
2 mos ago
I have **.** in old Toysrus gift cards can I use them online.
2 mos ago
How do I get a free catalog book for the toys
2 mos ago
I still have not gotten an answer from where can I redeem Toys R Us gift card
2 mos ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-869-7787 - by the Numbers

Phone number to dial
800-869-7787
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
3:30pm
Navigate phone maze to a human
Press 6 then 6
Average wait
10
Current wait
24
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web
Quality of communication
88%
Quality of help
87%
Customer votes
5,658
Information last updated
Wed Dec 11 2019 10:00:00 GMT+0000 (UTC)

Toys ''R'' Us's Best Toll-Free/800 Customer Phone Number

This is Toys ''R'' Us's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toys ''R'' Us agent. This phone number is Toys ''R'' Us's Best Phone Number because 25,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-7787 include Cancel an order, Complaint, Refund, Update account info, Issue with order and other customer service issues. The Toys ''R'' Us call center that you call into has employees from Westlake, TX / Philippines and is open 24 hours, 7 days according to customers. In total, Toys ''R'' Us has 2 phone numbers. It's not always clear what is the best way to talk to Toys ''R'' Us representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Toys ''R'' Us - by phone or otherwise

While 800-869-7787 is Toys ''R'' Us's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Toys ''R'' Us customers, is by calling their 973-617-3500 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Toys ''R'' Us please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Toys ''R'' Us.

What is GetHuman's Relationship to Toys ''R'' Us?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Toys ''R'' Us. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Toys ''R'' Us Contact Info

Other Toll-free & Customer Numbers

Corporate Offices973-617-3500

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