Toys ''R'' Us Customer Service

Contact Toys ''R'' Us & solve common issues

Use Toys ''R'' Us's Phone Number

Toys ''R'' Us's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Toys ''R'' Us. Below you will also find the phone and non-phone-based contact information we've gathered.

Toys ''R'' Us: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Toys ''R'' Us.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Toys ''R'' Us customer support problems.

Contacting Toys ''R'' Us customer support

Below you can compare and contrast the 3 ways to contact Toys ''R'' Us by looking at which ones are the fastest and which ones other customers recommend the most for solving Toys ''R'' Us customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Toys ''R'' Us across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-869-7787
Customer Service
7 mins264
973-617-3500
Corporate Offices
38 mins57
Online Help at toysrus.com
Customer Service
< 8 hrs161

Recent reasons customers contacted Toys ''R'' Us:

i just need help find my delveries had no further emails from nobody can you locate it...
I had tried to place an order, but the order was not placed, but I had been charged for...
Can yous track my delivery
Only received half of order *************, need other half before christmas and said wa...
I went to do a return at your store and was informed because I paid for the item with P...
I've ordered * items. I only received * item. Trying to find out what happened and wh...
Want to make sure a location is truely open as a brick and mortar store and they have n...
I placed an online order on ***** for * items. Two of the items have been shipped but I...
I just want to talk to someone.
Hello. I don't have any concern however I just want to ask about this product. What ser...

Help me with my issue

Does GetHuman work with Toys ''R'' Us?

GetHuman does not work with Toys ''R'' Us's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Toys ''R'' Us at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Toys ''R'' Us's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Toys ''R'' Us at a Glance

Toys ''R'' Us has no chat option
Toys ''R'' Us has no customer email
Toys ''R'' Us has 1 help forum
Toys ''R'' Us has no twitter handle
Toys ''R'' Us has no facebook page
Contact information overview

Answered on this page:

Do you offer gift wrapping services?
What is the age range for the toys sold at Toys 'R' Us?
Can I use multiple gift cards for a single purchase?
Solutions to common issues

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