When it comes to returns or exchanges at Toys ''R'' Us, having a receipt is generally recommended. A receipt serves as proof of purchase and allows for a smoother return process. It helps verify the transaction and confirm details such as the date of purchase and the price paid. However, it is important to note that Toys ''R'' Us may have different policies regarding returns and exchanges depending on the specific product and the circumstances surrounding the return. In some cases, they may accept returns or exchanges without a receipt, though this might result in store credit or an exchange rather than a full refund. For the most accurate and detailed information, it is advisable to check the current return policy on the Toys ''R'' Us website or review the documentation provided at the time of purchase. This will ensure that you have the most up-to-date information regarding returns and exchanges.