Do I need a receipt for a return or exchange?

Yes, a valid receipt is required for all returns or exchanges at Toys ''R'' Us. This is to ensure a smooth and hassle-free process for our customers. Having a receipt will allow us to verify the purchase and date of transaction, making it easier for us to assist you with your return or exchange. Without a receipt, we may be unable to process the return or exchange and provide a refund or store credit. We recommend keeping your receipt in a safe place, as it serves as proof of purchase. However, if you are unable to locate your original receipt, we suggest reaching out to our customer service team for further assistance.