What is the Toys 'R' Us return policy?
Asked a year ago
Toys 'R' Us offers a hassle-free return policy. Customers can return a product for a full refund within 30 days of purchase, provided they have the original receipt or gift receipt. If the item was purchased online, it can be returned in-store or by mail. The product must be unopened, in its original packaging, and in resalable condition. Certain products, such as software, movies, and video games, can only be exchanged for the same title due to copyright restrictions. Toys 'R' Us also accepts returns of defective or damaged items within 30 days, and customers can choose between a replacement or refund. For an effortless return experience, bring the product back to any Toys 'R' Us store or contact their customer service. Please note that certain items may have additional return policy conditions.
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