Can I return or exchange an opened product?

Yes, you can return or exchange an opened product at Toys 'R' Us. We understand that sometimes things don't work out as expected, and our priority is your satisfaction. To be eligible for a return or exchange, please ensure that you have the original receipt or proof of purchase and return the item within the specified return window, usually within 30 days. The product should be in its original packaging and in a resellable condition. Certain restrictions may apply to specific product categories, such as electronics and video games, where additional guidelines may be in place. It's always recommended to check our return policy or contact our customer service for more information on specific items. At Toys 'R' Us, we strive to provide a hassle-free return and exchange experience to ensure your happiness with your purchase.