Sirius/XM Help Pages

Sirius/XM Customer FAQ, Forum, and Online Help Desk

Sirius/XM Help @
Customer Help
Average time to fix: (10 hours)
Busiest time: 3:30pm
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Recent Sirius/XM help topics searched

I paid for * year of service, that was supposed to be good until April but got cut off...
Transfer service to new car
Por favor necesito que me llamen del servicio al cliente en espa*ol gracias,me paso un...
Cancel service, paying too much per month for * radios.
Want to add a vehicle
I haven’t been driving my car as much. I would like a reduced rate. I was charged...
I need to cancel my service. It’s too expensive
Account * CJ**WAR* last payment made Feb ***** WHY have YOU disconnected our XM Radio...
Want to cancel and need a refund for the most recent charge today.
I have tried the Sirius site, I've tried to call, and I've tried text messaging just to...
Cancel service before contract expires
need to restart service
Radio needs new signal. Just on preview channel. NGMTL*R*
My bill going up $**.** why? I made no changes.** JOSEPH DOSSANTOS **Account Number...
Apparently my trial subscription has ended and you are posting charges to my credit car...
How can I contact you?
I need to remove one vehicle from my account and update my email so that I can access y...

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Sirius/XM Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time10
Rank amongst all ways to reach them8
Other means of communicationphone, chat, web, email, twitter, facebook
Communication customer rating72%
Quality of help rating84%
Votes for online help507
When this was last updatedThu Apr 08 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-635-5027

Sirius/XM Help Pages: What to Know

This is the Sirius/XM help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sirius/XM's best customer help page or faq or forum, this is the best entry point according to 82,086 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-635-5027) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sirius/XM agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sirius/XM: General Information

Sirius/XM has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sirius/XM using 6 different media: phone, chat, web, email, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-635-5027 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sirius/XM.

Do Sirius/XM and GetHuman work together?

GetHuman has no relationship with Sirius/XM and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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