Sirius/XM Help Pages

Sirius/XM Customer FAQ, Forum, and Online Help Desk

Sirius/XM Help @ siriusxm.com
Customer Help
  • It takes an average of 8 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1pm.
  • Common topics include Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge, and more.
Since there is a phone number available, we have to recommend calling Sirius/XM and talking to a real human being instead of searching their help site for answers.

Recent Sirius/XM help topics searched

My fees were changed to a lower amount but I cannot get my credit card info to go to yo...
Want *for** deal for reactivating subscription
Trying to sign on to Sirius on my second l phone
My wife sirios radio not working
I subscribed to SiriusXM radio app on Saturday and afterward I have gone to the app and...
I subscribed on Saturday yet can't get in.the app refuses my password every time
I lost xm In my **** Silverado had the battery changed and it did not work after that
Need to pay our bill with a new credit card
Wrecked my car and need to cancel monthly subscription. Don’t have my account number
Talking to a human about my subscriptions.
I need to change my billing date
I would like to discuss the features included in my plan.
Cancel my satellite radio service
I need you all to send me a radio because the one in my car doesn't work, if I can't ge...
Weak reception for many many days and conditions
Move subscription to new vehicle
I would like to talk to a human

Sirius/XM Online Help at siriusxm.com - Info & Stats

Help desk addresshttp://www.siriusxm.com/contactus
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time8
Rank amongst all ways to reach them8
Other means of communicationphone, chat, web, twitter, facebook
Communication customer rating70%
Quality of help rating86%
Votes for online help505
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-635-5027

Sirius/XM Help Pages: What to Know

This is the Sirius/XM help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sirius/XM's best customer help page or faq or forum, this is the best entry point according to 82,086 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-635-5027) which we show above. Sometimes when you dig through the various help topics and volumes on siriusxm.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sirius/XM agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sirius/XM: General Information

Sirius/XM has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sirius/XM using 5 different media: phone, chat, web, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-635-5027 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sirius/XM.

Do Sirius/XM and GetHuman work together?

GetHuman has no relationship with Sirius/XM and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Sirius/XM Contact Info

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