Sears Help Pages
Sears Customer FAQ, Forum, and Online Help Desk
Sears Help @ sears.comCustomer Help
- It takes an average of 99 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 2:30pm.
- Common topics include Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, Device Support, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Sears and talking to a real human being instead of searching their help site for answers.
Recent Sears help topics searched
I haven’t received the product I ordered. My order number is*********. I’ve called and...
Product was returned and haven't received return cost of product
A part for my washing machine is on back order and I want to know how long it will be b...
Washer repair can't contact the repair guy phone number is wrong
I just found out through a service tech that i have a defective compressor in my refrig...
I didn’t receive my order
I need to change my delivery address for my online order
On ******** I ordered a set of multimeter leads. *Order number: *********, Tracking **Z...
I placed an order ********** and was charged immediately and then immediately got an em...
The series *** top load washer keeps throwing a uL error in the rinse cycle
Never received my order ********** please advise
Never received my order
I received a letter from Sears saying my debit card was rejected on the **-**-****. The...
I have unsubscribed from the Sears emails several times with no removal of my email.*Pl...
Why aren’t there any live persons for customer service
Need copy of receipt for my kenmore refrigerator
Need to no what was ordered on a order that was placed on **-** on Sears marketplace
Sears Online Help at sears.com - Info & Stats
Help desk addresshttp://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time99
Rank amongst all ways to reach them7
Other means of communicationphone, email, facebook, web, twitter
Communication customer rating84%
Quality of help rating68%
Votes for online help671
When this was last updatedMon Apr 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-659-5917
Sears Help Pages: What to Know
This is the Sears help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sears's best customer help page or faq or forum, this is the best entry point according to 70,770 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-659-5917) which we show above. Sometimes when you dig through the various help topics and volumes on sears.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sears agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Sears: General Information
Sears has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sears using 5 different media: phone, email, facebook, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-659-5917 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sears.
Do Sears and GetHuman work together?
GetHuman has no relationship with Sears and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.