Royal Mail Help Pages

Royal Mail Customer FAQ, Forum, and Online Help Desk

Royal Mail Help @ royalmail.com
Customer Help
  • It takes an average of 81 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Track an Order, Missing Order, Account Access, Missing Item, Refund a Charge, and more.
Since there is a phone number available, we have to recommend calling Royal Mail and talking to a real human being instead of searching their help site for answers.

Recent Royal Mail help topics searched

Hi I have a parcel on the way from shein and I need it here today as I will not be here...
Good afternoon,*On **th July **** sent - with certificate of posting- some “old” first...
Good afternoon,**My name is Helen Mcglone. I live at ** Salters Bridge Magherafelt BT...
I ordered a label , free pickup, and paid £*.** for a small parcel. The complication I...
Hello I made a mistake i wanted to choose a safe place for today because i am going out...
https:**personal.help.royalmail.com*app*answers*detail*a*id*******related***session*L*F...
Hi *I am writing this to tell you that I applied for the provisional license for the fi...
can you please give me the correct phone number from Australia royal mail?**I have an i...
HI*I HAVE A PARCEL SMALL GOING TO THE UK. I GOT A MESSAGE FROM DHL STATING I HAVE MONE...
Hello, I completed a redirect of my post at the start of December for initiation on the...
Item ordered and paid for via etsy in US delivered to uk by USPS on ** April *tracked...
* parcels I was supposed to receive both say delivered but I have not got them*LV...
What the **** is happening? I live in Tunbridge Wells. I don't have time to go to Ton...
Hello**LV*********VN * FT*********GB Hello both of these should have been delivered yes...
In February this year we had our mail redirected to Pontefract as we were moving house...
Returned wellingtons bought through Amazon via royal mail as instructed. Was told by...

Royal Mail Online Help at royalmail.com - Info & Stats

Help desk addresshttp://www.royalmail.com/customer-service/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time81
Rank amongst all ways to reach them4
Other means of communicationphone, email, web, twitter
Communication customer rating92%
Quality of help rating92%
Votes for online help358
When this was last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number03457 740 740

Royal Mail Help Pages: What to Know

This is the Royal Mail help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Royal Mail's best customer help page or faq or forum, this is the best entry point according to 16,008 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (03457 740 740) which we show above. Sometimes when you dig through the various help topics and volumes on royalmail.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Royal Mail agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Royal Mail: General Information

Royal Mail has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Royal Mail using 4 different media: phone, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 03457 740 740 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Royal Mail.

Do Royal Mail and GetHuman work together?

GetHuman has no relationship with Royal Mail and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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