Royal Mail Help Pages

Royal Mail Customer FAQ, Forum, and Online Help Desk

Royal Mail Help @ royalmail.com
Customer Help
Average time to fix: (78 hours)
Busiest time: 9am
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Recent Royal Mail help topics searched

Ref Rn *********GB*My wife’s anti cancer tablets are delayed in Madrid customs for more...
Hello. My name is Natalia Nedelcheva. In April this year I sent a letter with documents...
Ive been scammed by a bogus email from you saying I have missed a delivery, I gave deta...
Hi I ordered items off of Amazon, and it shipped through Royal mail. If I put in my tra...
I need to know if you can give me more info on a item that you have, but a fee needs to...
I’m wondering if I send a parcel on Wednesday *st june **** special delivery when will...
I have card through ********** wanting fee to pay.. Can you look on the item to tell m...
Cannot read the hand written ref number
I have a ref no. & need to pay a fee, but, cannot read the reference number, help pleas...
I have a card to redelivery & pay a fee, but, the ref number is incorrect
my package is damaged when i received , what docustments you need us provide for a clai...
The Anglia Ruskin University used Royal Mail to post my MBA Certificate but I have not...
I send a mail to DVLA on the *st of April. So I have contacted them and they said they...
Redelivery of parcel delivered yesterday whilst I was out
The address on my mail is insufficient,is there anything I can do to prevent item from...
Wrong adress on a package, ordered stuff from England and accidentally typed the wrong...

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Royal Mail Online Help at royalmail.com - Info & Stats

Help desk addresshttp://www.royalmail.com/customer-service/contact-us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time78
Rank amongst all ways to reach them4
Other means of communicationphone, email, web, twitter
Communication customer rating95%
Quality of help rating95%
Votes for online help361
When this was last updatedFri Aug 05 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number03457 740 740

Royal Mail Help Pages: What to Know

This is the Royal Mail help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Royal Mail's best customer help page or faq or forum, this is the best entry point according to 16,008 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (03457 740 740) which we show above. Sometimes when you dig through the various help topics and volumes on royalmail.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Royal Mail agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Royal Mail: General Information

Royal Mail has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Royal Mail using 4 different media: phone, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 03457 740 740 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Royal Mail.

Do Royal Mail and GetHuman work together?

GetHuman has no relationship with Royal Mail and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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