Royal Mail Help Pages
Royal Mail Customer FAQ, Forum, and Online Help Desk
Royal Mail Help @ royalmail.comCustomer Help
- It takes an average of 80 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9:30am.
- Common topics include Track an Order, Missing Order, Account Access, Missing Item, Refund a Charge, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Royal Mail and talking to a real human being instead of searching their help site for answers.
Recent Royal Mail help topics searched
I need to know Who the Delivery partner is in Italy, because I need to contact them to...
Hello hope you will be doing well, my friend send me the parcel from London in fist cla...
On ********** I mailed a letter and tax form to the IRS in Ogden, UT, USA. I sent this...
I have approximately ** International Large Letter Packages to send. I have them all...
I would like to book a redelivery for my items but I did not receive any card. So I wou...
I am trying to fill in and pay for a parcel to Australia, due to your "cyber incident...
J’arrive pas * suivre ma commande est ce que vous pouvez m’aider s’il vous pla*t *Num*r...
I posted an envelope to Dublin a week ago but it is still at Milton Keynes?.
My item was supposed to be delivered last week now it keeps on sayin sender has advise...
I shipped a package from the US to the Isle of Man on December *th. United States Post...
order an item tracking* RY*********GB on dec** **** spoke with seller as tracking numbe...
Ok so I have waited for customs clearance over * weeks no communication regarding vat t...
I ordered a tracked delivery which was an expensive item, instead they sent a letter of...
I did applied my provisional driving license and I got an refrence number from post off...
Where is the my package? Tracking Number is RN*********GB
Where is my package number RN*********GB?
Hi I’m trying to see when will I receive my package. What day will it come because it s...
Royal Mail Online Help at royalmail.com - Info & Stats
Help desk addresshttp://www.royalmail.com/customer-service/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time80
Rank amongst all ways to reach them4
Other means of communicationphone, email, web, twitter
Communication customer rating93%
Quality of help rating93%
Votes for online help360
When this was last updatedTue Apr 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number03457 740 740
Royal Mail Help Pages: What to Know
This is the Royal Mail help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Royal Mail's best customer help page or faq or forum, this is the best entry point according to 16,008 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (03457 740 740) which we show above. Sometimes when you dig through the various help topics and volumes on royalmail.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Royal Mail agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Royal Mail: General Information
Royal Mail has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Royal Mail using 4 different media: phone, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 03457 740 740 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Royal Mail.
Do Royal Mail and GetHuman work together?
GetHuman has no relationship with Royal Mail and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.