Royal Mail Help Pages

Royal Mail Customer FAQ, Forum, and Online Help Desk

Royal Mail Help @ royalmail.com
Customer Help
Average time to fix: (83 hours)
Busiest time: 1:15pm
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Recent Royal Mail help topics searched

My dad sent a letter first class on Tuesday and still no received it
I was supposed to receive my parcel today which didn’t arrive I’ve watched * vans go pa...
I have received a text message saying my parcel is waiting to be delivered but I must p...
Report a suspect text message from a mobile number.
I don’t have an issue with Royal Mail. I was telling you about a scam message I had ho...
I received a text yesterday and it told me I had a parcel waiting for me and I needed t...
Can you tell me if recorded or registered mail gets delivered on a sunday please
RECEIVED LETTER CONTAINING INVOICE FOR A PARCEL I SENT TO CHINA ON **TH JAN VIA HERMES...
From *****@***.com*I don’t have an issue with Royal Mail. I was warning you about a sc...
I got a text saying a parcel was unable to be delivered. The given web address warned...
Claim ref no: ******-********I noted I have provided a lower figure than is correct fo...
I had text saying I need to pay before they deliver a parcel to me ?
I received a text last night to say you have a package for me that doesn’t have enough...
I have received a text to say Royal Mail have a pkg for me that doesn’t have enough pos...
On Monday * March, I received a text message on my mobile phone as follows: -**Your pac...
I have tracked my order from China throughout, when I saw it was in Wrexham and was del...
My letters are not being put through my letter box just left in my porch.I went to sort...

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Royal Mail Online Help at royalmail.com - Info & Stats

Help desk addresshttp://www.royalmail.com/customer-service/contact-us
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time83
Rank amongst all ways to reach them4
Other means of communicationphone, email, web, twitter
Communication customer rating90%
Quality of help rating90%
Votes for online help356
When this was last updatedSun Apr 11 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number03457 740 740

Royal Mail Help Pages: What to Know

This is the Royal Mail help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Royal Mail's best customer help page or faq or forum, this is the best entry point according to 16,008 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (03457 740 740) which we show above. Sometimes when you dig through the various help topics and volumes on royalmail.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Royal Mail agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Royal Mail: General Information

Royal Mail has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Royal Mail using 4 different media: phone, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 03457 740 740 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Royal Mail.

Do Royal Mail and GetHuman work together?

GetHuman has no relationship with Royal Mail and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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