Royal Mail Help Pages

Royal Mail Customer FAQ, Forum, and Online Help Desk

Average time to fix: (85 hours)
Busiest time: 3:45pm
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Recent Royal Mail help topics searched

I had a parcel sent to my daughter by a local craftsperson, but when delivery was attem...
Hi*We received a postcard from royal mail which described the sender didn't pay the ful...
My parcel was returned as it was not picked up at sorting office, my recipient did not...
Hello. My parcel was dispatched on January **th. It still hasn't arrived and the tracki...
i literally need my package and no one will tell me where it is.
My redirection was not accepted and three payments have been taken from my account, how...
HOLA MIRA ESTOY EN LA ESPERA DE QUE ME LLEGUE ALGO QUE PEDI PERO NNO SE MUY BIEN POR Q...
I have been away for a couple of days and came home to nothing on my doorstep. I had to...
Hello we were calling for your customer service but he did not respond my call and then...
My order was supposed to arrive today (*st class **h tracked order) and it says it will...
I'm not sure of the address an item is being delivered
Mi risulta il pacco lg*********gb consegnato in via S.Gregorio **a Acicastello CT...
Who can I speak to regarding wrong address being put down, I wrote the correct address...
lost package ring me ***********
cant contact you in any ways
Can you assist with a passport application that I will then take to a passport office t...
Dear customer support team,**I would like to post a parcel to Hong Kong by air.* My que...
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Royal Mail Online Help at royalmail.com - Info & Stats

Help desk address
http://www.royalmail.com/customer-service/contact-us
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:45pm
Average turnaround time
85
Rank amongst all ways to reach them
4
Other means of communication
phone, email, web, twitter
Communication customer rating
88%
Quality of help rating
88%
Votes for online help
354
When this was last updated
Thu Mar 26 2020 09:00:00 GMT+0000 (UTC)
Best phone number
03457 740 740

Royal Mail Help Pages: What to Know

This is the Royal Mail help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Royal Mail's best customer help page or faq or forum, this is the best entry point according to 16,008 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (03457 740 740) which we show above. Sometimes when you dig through the various help topics and volumes on royalmail.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Royal Mail agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Royal Mail: General Information

Royal Mail has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Royal Mail using 4 different media: phone, email, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 03457 740 740 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Royal Mail.

Do Royal Mail and GetHuman work together?

GetHuman has no relationship with Royal Mail and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Royal Mail Contact Info

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