Pacific Gas and Electric Help Pages

Pacific Gas and Electric Customer FAQ, Forum, and Online Help Desk

Average time to fix: (48 hours)
Busiest time: 2:15pm
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Recent Pacific Gas and Electric help topics searched

I want to change my rate plan, but it shows two services on my account and I am not sure why.
I need to set up new payment arrangement that I cannot reach a live person
A collection service just called me and before I give them my credit card info I want t...
my bill is way too large, over $**** for one person. i need to speak to someone about...
I need to figure out payments and new bank account setup
need to move my end service date
I WANT someone to CALL me ASAP because my bill is INCORRECT!!!! I do NOT have a past d...
I NEED to speak with a person regarding my bill I waited for * hour and ** minutes and...
I NEED to talk with a Rep about my billing!!!
Gee...it sure seems like I'm not the only person who NEEDS to actually talk with a REAL...
I have paid all my bills on time and see a past due bill of $***.**....from exactly whe...
My husband is deceased and I need to change name on account
LIARS. You were supposed to call me back in ** minutes and that was ** minutes ago! M...
I want to talk to someone about my bill. I see the $*** credit but can't understand wh...
Gas did not start with electric. All gas appliances aren't working. Start date was...
Need to schedule payment due to unexpected end of year solar bill.
I signed up for PG&e * months ago and I haven't received any communication from them wh...
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Pacific Gas and Electric Online Help at pge.com - Info & Stats

Help desk address
http://www.pge.com/myhome/customerservice/contact/
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:15pm
Average turnaround time
48
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
79%
Quality of help rating
68%
Votes for online help
34
When this was last updated
Sat Mar 28 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-743-5000

Pacific Gas and Electric Help Pages: What to Know

This is the Pacific Gas and Electric help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Pacific Gas and Electric's best customer help page or faq or forum, this is the best entry point according to 3,036 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-743-5000) which we show above. Sometimes when you dig through the various help topics and volumes on pge.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Pacific Gas and Electric agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Pacific Gas and Electric: General Information

Pacific Gas and Electric has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Pacific Gas and Electric using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-743-5000 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Pacific Gas and Electric.

Do Pacific Gas and Electric and GetHuman work together?

GetHuman has no relationship with Pacific Gas and Electric and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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