OptumRx Help Pages

OptumRx Customer FAQ, Forum, and Online Help Desk

OptumRx Help @ prescriptionsolutions.com
Customer Help
Average time to fix: (77 hours)
Busiest time: 10:45am
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Recent OptumRx help topics searched

Need prescription prior authorization refaced.
Optum Rx. ? Reimbursement from Optum to us BOH pharmacy
Having difficulty in canceling membership
wrong medication sent. need refund
Tried to call more than * hr ago. Haven't been called back yet.
Have been out of Isoprobide. Thought it was sent . Received Levothroxin before due date.
I am locked out of my optimimrx account
I’m trying to get a prescription filled that no one has in stock
I need an override.*My Buprion XL ***mg tablets I take twice a day are out of stock at...
I am retired from the California Public Retirement System (CalPERS). The only prescript...
I need help. Please. I have a prescription for Lacrisert, and for the past few months h...
I ordered one of prescriptions on *********--it never arrived. I telephone an inquiry...
Cant get my prescription
Check on refill for amlodipine that was phoned in on ***
I recieved a prescription by mail and was charged $**.** from my checking ac...
This specialty.uptumrx.com website is saying I have a balance of $*** but will not let...
And our saga continues...*On Dec ** I placed an order for * of my husband's meds. It wa...

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OptumRx Online Help at prescriptionsolutions.com - Info & Stats

Help desk addresshttps://www.prescriptionsolutions.com/RxSolWeb/mvc/cmsContent.do?pageUrl=/CHP/CustomerService/ContactUs
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time77
Rank amongst all ways to reach them4
Other means of communicationphone, email, web
Communication customer rating73%
Quality of help rating57%
Votes for online help473
When this was last updatedWed Sep 21 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-788-4863

OptumRx Help Pages: What to Know

This is the OptumRx help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for OptumRx's best customer help page or faq or forum, this is the best entry point according to 33,006 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-788-4863) which we show above. Sometimes when you dig through the various help topics and volumes on prescriptionsolutions.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from OptumRx agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting OptumRx: General Information

OptumRx has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with OptumRx using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-788-4863 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like OptumRx.

Do OptumRx and GetHuman work together?

GetHuman has no relationship with OptumRx and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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