OptumRx Help Pages

OptumRx Customer FAQ, Forum, and Online Help Desk

OptumRx Help @ prescriptionsolutions.com
Customer Help
Average time to fix: (52 hours)
Busiest time: 2pm
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Recent OptumRx help topics searched

My Name is Paola M. Benassi. At the beginning of October **** I visited Dr. Burke at Ho...
I would like to check on the status of my prescriptions.
$***.** billing error.
I received a letter stating one of my medications would not be covered for next year an...
I have not received an email regarding refilling prescriptions that I’m getting low on...
I would like a drug list formulary sent to me
Charges for meds that have always been free.
I need to refill some of my meds. These meds have all previously been zero charges, bu...
like to order olmesartan **mg rx*********
Need to set delivery for prescription but kept on hold for hours.
company is s ocompetent!!! my dr. faxed two requests to refill the same prescription...
I have gone online and have called to speak with customer service representatives on nu...
FREDERICK L YEATTS, Acct. ******** Today, **********, I contacted Optum by phone and f...
Override not received
I have received price increases on TESTOST CYP INJ ***MG*ML . The pricing history is f...
I want you to take me off your calling list!!!!!!!! Stop calling If I want your ser...
I spent a very long period of time very late last night trying to log on to the OptumRx...

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OptumRx Online Help at prescriptionsolutions.com - Info & Stats

Help desk addresshttps://www.prescriptionsolutions.com/RxSolWeb/mvc/cmsContent.do?pageUrl=/CHP/CustomerService/ContactUs
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time52
Rank amongst all ways to reach them4
Other means of communicationphone, email, web
Communication customer rating57%
Quality of help rating73%
Votes for online help447
When this was last updatedMon Jun 21 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-788-4863

OptumRx Help Pages: What to Know

This is the OptumRx help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for OptumRx's best customer help page or faq or forum, this is the best entry point according to 33,006 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-788-4863) which we show above. Sometimes when you dig through the various help topics and volumes on prescriptionsolutions.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from OptumRx agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting OptumRx: General Information

OptumRx has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with OptumRx using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-788-4863 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like OptumRx.

Do OptumRx and GetHuman work together?

GetHuman has no relationship with OptumRx and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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