OptumRx Help Pages

OptumRx Customer FAQ, Forum, and Online Help Desk

Average time to fix: (52 hours)
Busiest time: 2pm
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Recent OptumRx help topics searched

I would like the cost of * medications**. Rhopressa**. Lumigan*Would like to order thes...
Credit card on file was cancelled when my husband, Larry Korosec passed away. I need t...
Call me (***) ***-****
Trying to see why my account saying inactive
I cannot refill Frank virts meds all * prescriptions
The status of my PA for Serostim
I NEED ALL MEDICAL CHARGES I PAID IN THE YEAR ****. **THE V.A. NEEDS THIS INFO**THANK YOU
I can't sign in after it updated. I updated the app and then tried to sign in. It said...
my c card expires soon
new credit card exp. date
I have not received my prescription cards for my family. The company I work for change...
I WOULD LIKE THE PRICE FOR SENSIPAR
Received the robo call to confirm my order. It ask me for my birth date. I tried to put...
need prescription refilled
Need to know if Henry Herndon’s meds are coming asap. Birthdate is **-**-**** or **
I was charged for a service that I was unaware of. Have been charged for several month...
Cannot get into account online. Got a message from Optum RX that my credit card on fil...
Get help with my issue

OptumRx Online Help at prescriptionsolutions.com - Info & Stats

Help desk address
https://www.prescriptionsolutions.com/RxSolWeb/mvc/cmsContent.do?pageUrl=/CHP/CustomerService/ContactUs
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2pm
Average turnaround time
52
Rank amongst all ways to reach them
4
Other means of communication
phone, email, web
Communication customer rating
57%
Quality of help rating
73%
Votes for online help
448
When this was last updated
Tue Jun 30 2020 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
800-788-4863

OptumRx Help Pages: What to Know

This is the OptumRx help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for OptumRx's best customer help page or faq or forum, this is the best entry point according to 33,006 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-788-4863) which we show above. Sometimes when you dig through the various help topics and volumes on prescriptionsolutions.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from OptumRx agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting OptumRx: General Information

OptumRx has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with OptumRx using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-788-4863 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like OptumRx.

Do OptumRx and GetHuman work together?

GetHuman has no relationship with OptumRx and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

OptumRx Contact Info

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