A:Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to OptumRx Mail Service Pharmacy?
A:The average hold time is 16 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
This is the #2 most popular OptumRx phone number out of 2. Click above to go back to the main customer service number and other contact information, including OptumRx email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Say "Representative." Must enter date of birth & zip code before being transferred to a representative. · Are you a member, pharmacist, or provider?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this OptumRx phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
Below are some clips we've found from OptumRx's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"Thank you for calling OptumRx.
Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
I recognized the number you're calling from. So for security, please say your date of birth."
Excerpt from a call with OptumRx
Friday, August 30, 2024 2:52 PM
What are the hours and when should I call?
OptumRx operates the call center for this 800-562-6223 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 5,501 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OptumRx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OptumRx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call OptumRx is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 5,501 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call OptumRx is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that OptumRx staffs the call center well on Monday.
Why call this OptumRx number?
Below is a sample of recent calls to OptumRx, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription refill inquiry: "I need a refill on my Synthroid, but I always have to make sure that I get the right kind."
- From a call lasting 7m 36s , Aug 30, 2024 2:52 PM