OptumRx Mail Service Pharmacy Phone Number

Hold time now: 16 mins (avg 8)
Best time to call: 10:00am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
OptumRx's #1 Phone Number

Other customers got on the phone recently because:

I can't sign in after it updated. I updated the app and then tried to sign in. It said...
I have not received my prescription cards for my family. The company I work for change...
Received the robo call to confirm my order. It ask me for my birth date. I tried to put...
need prescription refilled
Need to know if Henry Herndon’s meds are coming asap. Birthdate is **-**-**** or **
I was charged for a service that I was unaware of. Have been charged for several month...
Cannot get into account online. Got a message from Optum RX that my credit card on fil...
what is the delivery date for my order***********. I have not recived my medication yet...
I was sent the wrong medication. I need to take the medication today.
want to order my over the counter items get for free
Received letter that I was de-enrolled from Optum RX which is under the NJSHBP(New jers...
Transfer prescription from Walmart to Optum Rx
My Name is Paola M. Benassi. At the beginning of October **** I visited Dr. Burke at Ho...
Help me with my issue

OptumRx Mail Service Pharmacy Phone Number 800-562-6223 - Info & Statistics

Phone number to dial800-562-6223
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMail Service Pharmacy
Call center hours24 hours, 7 days
Best time to dial10:00am
Navigate phone maze to a humanPress random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
Average wait8
Current wait16
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or email or web
Quality of communication89%
Quality of help58%
Customer votes4,762
Best phone number800-788-4863
Information last updatedFri Jan 17 2020 09:00:00 GMT+0000 (UTC)

OptumRx's 800-562-6223 Mail Service Pharmacy Number

This OptumRx phone number is ranked #2 out of 2 because 33,006 OptumRx customers tried our tools and information and gave us feedback after they called. The reason customers call 800-562-6223 is to reach the OptumRx Mail Service Pharmacy department for problems like Lost card, Preauthorization, Place an order, Order status. As far as we can tell, OptumRx has call center locations in California and you can call during their open hours 24 hours, 7 days. OptumRx has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 800-562-6223 and ways to call or contact OptumRx with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling OptumRx

Calling OptumRx at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from OptumRx Mail Service Pharmacy can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with OptumRx's Mail Service Pharmacy department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare OptumRx's phone numbers against each other.

Contacting OptumRx in General

While 800-562-6223 is OptumRx's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-788-4863 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach OptumRx help by calling them, is that other customers give their customer support at this number a 89% score for their communication skills and a 58% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact OptumRx.

OptumRx Contact Info

Other OptumRx Phone Numbers

Customer Service800-788-4863

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