OptumRx Mail Service Pharmacy Phone Number

Hold time now: 23 mins (avg 7)
Best time to call: 10:00am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
This is not the most popular OptumRx phone number (it's ranked #2). Most customers call 800-788-4863 for support: Click here for best option

Other customers got on the phone recently because:

I want to find out about pharmacies for my Prescriptions or if mail order would be bett...
Need prescription prior authorization refaced.
Optum Rx. ? Reimbursement from Optum to us BOH pharmacy
Having difficulty in canceling membership
wrong medication sent. need refund
Tried to call more than * hr ago. Haven't been called back yet.
Have been out of Isoprobide. Thought it was sent . Received Levothroxin before due date.
I am locked out of my optimimrx account
I’m trying to get a prescription filled that no one has in stock
Is Shingrix considered compound medication
My prior authorization was approved, but my pharmacy says it’s still showing up as full...
We no longer have OptumRx insurance effective **-**-****.
Have tried to change my primary care physician for all prescriptions but have failed. D...
Need prescription refilled. Returning call to me this morning. Joel Bertram ID*********

Help me with my issue

OptumRx Mail Service Pharmacy Phone Number 800-562-6223 - Info & Statistics

Phone number to dial800-562-6223
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMail Service Pharmacy
Call center hours24 hours, 7 days
Best time to dial10:00am
Navigate phone maze to a humanPress random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
Average wait7
Current wait23
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or email or web
Quality of communication50%
Quality of help59%
Customer votes4,761
Best phone number800-788-4863
Information last updatedThu Jan 21 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

OptumRx's 800-562-6223 Mail Service Pharmacy Number

This OptumRx phone number is ranked #2 out of 2 because 33,006 OptumRx customers tried our tools and information and gave us feedback after they called. The reason customers call 800-562-6223 is to reach the OptumRx Mail Service Pharmacy department for problems like Lost card, Preauthorization, Place an order, Order status. As far as we can tell, OptumRx has call center locations in California and you can call during their open hours 24 hours, 7 days. OptumRx has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 800-562-6223 and ways to call or contact OptumRx with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling OptumRx

Calling OptumRx at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from OptumRx Mail Service Pharmacy can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with OptumRx's Mail Service Pharmacy department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting OptumRx in General

While 800-562-6223 is OptumRx's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-788-4863 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach OptumRx help by calling them, is that other customers give their customer support at this number a 50% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

OptumRx Contact Info

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