OptumRx Mail Service Pharmacy Phone Number

Mail Service Pharmacy
  • Calls OptumRx's Mail Service Pharmacy department
  • On average, callers wait 6 minutes to talk to a person when they call
  • We recommend calling around 10:00am
  • Call center hours are 24 hours, 7 days
  • Some common reasons that visitors to GetHuman call OptumRx include Order status, Place an order, Lost card, and Preauthorization.
  • Get a real live human at this number: Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
  • This is not the most popular OptumRx phone number (it's ranked #2). Most customers call 800-788-4863 for support.

Other customers got on the phone recently because:

i wanr to make a payment toward my prescription on the app dont see how
I need a Optum card lost mine or never received one.
I need to change my mailing address.
Hello I got a message that my Neto will come to buffalo but for the whole month of July...
My order ********* has been cancelled. Why was it cancelled?**Anne Collins
I get my medication through optumrx home delivery. My medication is a controlled substa...
Forward to a Supervisor: Paid my bill by checks. on **.*****.**. Called Optum Rx on...
My prescription card has been lost or stolen along with my wallet.
I placed an order for my eyes RX name TIMOLOL MALEATE SOL *.*% OP Prescription *RX...
I called last night and Optum was great and helped me with an override because my medic...
I need to change my mailing address. I don't know if this is *** characters but I don't...
I need to change my mailing address

OptumRx Mail Service Pharmacy Phone Number 800-562-6223 - Info & Statistics

Phone number to dial800-562-6223
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMail Service Pharmacy
Call center hours24 hours, 7 days
Best time to dial10:00am
Navigate phone maze to a humanPress random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]."
Average wait6
Current wait12
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web
Quality of communication84%
Quality of help53%
Customer votes4,726
Best phone number800-788-4863
Information last updatedTue Dec 05 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

OptumRx's 800-562-6223 Mail Service Pharmacy Number

This OptumRx phone number is ranked #2 out of 2 because 33,006 OptumRx customers tried our tools and information and gave us feedback after they called. The reason customers call 800-562-6223 is to reach the OptumRx Mail Service Pharmacy department for problems like Order status, Place an order, Lost card, Preauthorization. As far as we can tell, OptumRx has call center locations in California and you can call during their open hours 24 hours, 7 days. OptumRx has 2 phone numbers and 3 different ways to get customer help. We've compiled information about 800-562-6223 and ways to call or contact OptumRx with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling OptumRx

Calling OptumRx at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from OptumRx Mail Service Pharmacy can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with OptumRx's Mail Service Pharmacy department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting OptumRx in General

While 800-562-6223 is OptumRx's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-788-4863 is their best customer phone number overall, and we have put together a comparison of their 3 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach OptumRx help by calling them, is that other customers give their customer support at this number a 84% score for their communication skills and a 53% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other OptumRx Phone Numbers

Customer Service800-788-4863

Other OptumRx Info

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