OptumRx Customer Service

Ways to contact OptumRx and solve common issues

Use OptumRx's Phone Number

OptumRx's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for OptumRx

Contacting OptumRx customer support

Below you can compare and contrast the 3 ways to contact OptumRx by looking at which ones are the fastest and which ones other customers recommend the most for solving OptumRx customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact OptumRx across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
2 mins279
Mail Service Pharmacy
8 mins146
Online Help at optumrx.com
Customer Service
< 2 hrs139

OptumRx: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for OptumRx.
Can I request medication prior authorization through OptumRx?
Yes, you can request medication prior authorization through OptumRx. OptumRx offers a simple and convenient process to request prior authorization for medications. You can either initiate the request online through your OptumRx account or contact their customer service team for assistance. When submitting a request, make sure to provide the required information such as your personal details, prescribing physician's information, medication details, and supporting clinical documentation. OptumRx will review your request and make a determination based on the medical necessity and coverage criteria. They will notify you and your healthcare provider about the decision. It is important to note that prior authorization is necessary for certain medications and ensures appropriate use, cost-effectiveness, and patient safety.
What is OptumRx?
OptumRx is a leading pharmacy care services company that offers a range of comprehensive pharmacy benefit management solutions. It focuses on improving the affordability and accessibility of prescription medications for individuals and organizations. OptumRx collaborates with health plans, employers, government agencies, and other stakeholders to streamline pharmacy benefits, enhance clinical outcomes, and simplify the overall medication experience for patients. The company offers a wide network of retail pharmacies and a mail service pharmacy, enabling convenient access to prescription medications. Its services include medication fulfillment, clinical programs, digital tools, and cost management strategies. OptumRx strives to deliver innovative and personalized solutions to ensure safe, effective, and affordable medication therapies for its customers.
What payment methods are accepted?
OptumRx accepts various convenient payment methods to ensure a seamless experience for its customers. Acceptable payment methods include major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, customers can use their flexible spending accounts (FSA) or health savings accounts (HSA) linked to a major credit card network. OptumRx also supports electronic fund transfers, allowing customers to pay directly from their bank accounts. Other accepted payment methods may include personal checks and money orders. To streamline the payment process, customers can choose to set up automatic recurring payments using their preferred payment method. With these flexible options, OptumRx aims to provide a hassle-free payment experience for all its customers.
Are there any discounts or savings programs available?
Yes, OptumRx offers various discounts and savings programs to help customers save on their prescription medications. One such program is the OptumRx Member Savings Program, which provides exclusive savings on certain generic and brand-name drugs. Through this program, customers can access reduced prices on a wide range of medications, allowing them to save money on their monthly prescription expenses. Additionally, OptumRx frequently negotiates discounts with pharmacies, which are passed on to customers, further enhancing their savings. It's important to note that eligibility for these programs may vary, so customers are encouraged to check the details and requirements for each program to determine which one best suits their needs. Overall, OptumRx strives to provide cost-effective solutions for customers, ensuring access to affordable prescription medications.
Can I refill my medications automatically?
Yes, OptumRx offers an automatic refill program for medications. With our convenient Auto Refill service, you can ensure that your prescriptions are refilled and delivered to your doorstep on time without any hassle. Once you enroll in this program, we will automatically refill your medications before they run out, based on the prescribed refill schedule. You won't have to worry about remembering to place an order or running out of your important medications. Our system will also notify you when your refill is shipped, so you can track the delivery. OptumRx's Auto Refill service provides a seamless experience, ensuring you have a continuous supply of your medications and improving medication adherence for better health outcomes.
How long does it take to receive my prescription order?
The time it takes to receive your prescription order from OptumRx generally depends on various factors such as the medication type, availability, and shipping method selected. After your prescription is received and authorized, it typically takes 7 to 10 business days for standard mail delivery. However, for expedited shipping, like overnight or 2-day delivery, you can expect to receive your order much quicker, usually within 1 to 2 business days. It's important to note that these time frames are estimates and can vary based on your location, any potential delays in processing or shipping, or exceptional circumstances. OptumRx strives to ensure timely delivery of prescriptions, and you can track your order online for updates on its status.
Can I transfer my existing prescriptions to OptumRx?
Yes, you can transfer your existing prescriptions to OptumRx. Transferring your prescriptions is a simple process that can be done online or by calling our customer service team. To transfer prescriptions online, you will need to create an account on our website and follow the prompts to provide the necessary information. If you prefer to transfer prescriptions over the phone, our dedicated customer service representatives will be happy to assist you. Please have your current prescription information handy before contacting us. Transferring your prescriptions to OptumRx allows you to take advantage of our convenient services, including home delivery and automatic refills, saving you time and hassle.
There's more!
Click below to show 2 more questions, answers, and complete guides to common OptumRx customer support problem.

Recent reasons customers contacted OptumRx:

i wanr to make a payment toward my prescription on the app dont see how
waiting for prescription.
I need a Optum card lost mine or never received one.
I need to change my mailing address.
Hello I got a message that my Neto will come to buffalo but for the whole month of July...
My order ********* has been cancelled. Why was it cancelled?**Anne Collins
Checking on scripts need phone number
I get my medication through optumrx home delivery. My medication is a controlled substa...
Forward to a Supervisor: Paid my bill by checks. on **.*****.**. Called Optum Rx on...
My prescription card has been lost or stolen along with my wallet.
I placed an order for my eyes RX name TIMOLOL MALEATE SOL *.*% OP Prescription *RX...
I called last night and Optum was great and helped me with an override because my medic...
More customer issues

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Does GetHuman work with OptumRx?

GetHuman does not work with OptumRx's customer support operations, directly or in any other way. GetHuman has no partnership or relation to OptumRx at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check OptumRx's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting OptumRx at a Glance

OptumRx has no chat option
OptumRx has no customer email
OptumRx has 1 help forum
OptumRx has no twitter handle
OptumRx has no facebook page
Contact information overview

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