Old Navy Help Pages

Old Navy Customer FAQ, Forum, and Online Help Desk

Old Navy Help @ oldnavy.gap.com
Customer Help
Average time to fix: (47 hours)
Busiest time: 3:30pm
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Recent Old Navy help topics searched

I got approved for a old navy Credit card. I started worrying that I was going to owe t...
Im trying to see what happen to my online order the store said its not a vaild order number
Package missing. Order Number: *TDTNSDK*I would like a replacement package sent or a re...
I want to cancel order number TDL*P*D immediately. It has not processed or shipped yet...
I ordered * orders of masks * kids and * adult set I was so disappointed when I receive...
I ordered stuff Monday June **th... * day shipping ORDER*TDLJ*WP and I have not receive...
I cannot place an order online to ship to my house. I filled out all the information on...
I am missing * pair of pants*and can not get anyone to answer the phone
Order TW**Y*S shipped to wrong address. Told to call back and receive refund once the o...
I can’t place a order to ship to my house. I put my address in and choose shipping, and...
It's been a month since an Old Navy returns agent has received my return package and I...
I sent a return over a month and a half ago and received an email yesterday that my re...
I need to cancel an order because I set the shipping address incorrectly!
I have been charged twice for an order that was split into two deliveries. I understand...
missing items from two different orders been trying for months weeks to contact someone.
I need my refund. Sent merch back over a month agao.
Didn’t receive the package

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Old Navy Online Help at oldnavy.gap.com - Info & Stats

Help desk addresshttp://oldnavy.gap.com/customerService/info.do?cid=3171&mlink=5151,5838218,1&clink=5838218
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time47
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating78%
Quality of help rating73%
Votes for online help30
When this was last updatedWed Jul 08 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-653-6289

Old Navy Help Pages: What to Know

This is the Old Navy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Old Navy's best customer help page or faq or forum, this is the best entry point according to 9,498 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-653-6289) which we show above. Sometimes when you dig through the various help topics and volumes on oldnavy.gap.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Old Navy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Old Navy: General Information

Old Navy has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Old Navy using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-653-6289 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Old Navy.

Do Old Navy and GetHuman work together?

GetHuman has no relationship with Old Navy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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