Old Navy Help Pages

Old Navy Customer FAQ, Forum, and Online Help Desk

Old Navy Help @ oldnavy.gap.com
Customer Help
  • It takes an average of 47 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3:30pm.
  • Common topics include Track an Order, Find a Product, Store Feedback, Cancel an Order, Return an Order, and more.
Since there is a phone number available, we have to recommend calling Old Navy and talking to a real human being instead of searching their help site for answers.

Recent Old Navy help topics searched

Shipping never received package
I’m charged **..too much on my last order shouldn’t have shipped charge
I bought a pair of pants confirmation number**CR**QX. I put in the code for **% off but...
I was on Autopay and am unclear what happened- my back changes name.. wanted to pay bil...
Package delivered to wrong address
Wrong delivery address.
I am looking to truck my order it does not give this option
Checking on possible lost order
I recieved a mailer with a $** off when you spend $*** and the code won't work when pla...
An Old Navy order was returned (Order No. *CBLNVR) and I have not received credit for return.
Missing Item from order
Iwant to make a online order
Returned item and money
Want to add item to order
Missing item in order
How to use super cash
Super cash questions and order placement if possible

Old Navy Online Help at oldnavy.gap.com - Info & Stats

Help desk addresshttp://oldnavy.gap.com/customerService/info.do?cid=3171&mlink=5151,5838218,1&clink=5838218
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time47
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat
Communication customer rating78%
Quality of help rating73%
Votes for online help30
When this was last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-653-6289

Old Navy Help Pages: What to Know

This is the Old Navy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Old Navy's best customer help page or faq or forum, this is the best entry point according to 9,498 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-653-6289) which we show above. Sometimes when you dig through the various help topics and volumes on oldnavy.gap.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Old Navy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Old Navy: General Information

Old Navy has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Old Navy using 3 different media: phone, web, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-653-6289 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Old Navy.

Do Old Navy and GetHuman work together?

GetHuman has no relationship with Old Navy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Old Navy Contact Info

Other Company Help Desks

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!