Navient Help Pages

Navient Customer FAQ, Forum, and Online Help Desk

Average time to fix: (54.5 hours)
Busiest time: 9:30am
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Recent Navient help topics searched

I would like to handle my payment.
I would like to put my loan in forbearance.**Can you email the form please? *****@***.com
Postpone payment. Automatic payment with drawing this week, need to postpone until eith...
Want to pay student loan
I took two loans to pay for my sons college and have been paying all along.*My son subs...
account locked from trying password too many times.
No income due to auto accident
Need to pay my student loan
Re enroll to income based program
I need to defer my payments.
They hung up on me I think my accident
I am requesting that Navient send a letter to BYU-I informing them that I am in good st...
I finally received the letter from Unemployment and I need to know where to send it. Is...
What is the pay off for Laurette Oswald’s student loans?
I am having issues with making complete payments I would like to reduce my payments if...
Para cambiar mi targeta de d*bito para mis pago autom*tico ,ya k mi cuenta cambio
Do I qualify for a forgiveness program. I am having financial hardship.Are there any pr...
Get help with my issue

Navient Online Help at salliemae.com - Info & Stats

Help desk address
https://www.salliemae.com/content/customer/contact.asp
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9:30am
Average turnaround time
54.5
Rank amongst all ways to reach them
4
Other means of communication
phone, web, facebook
Communication customer rating
95%
Quality of help rating
95%
Votes for online help
283
When this was last updated
Sun Jan 26 2020 10:00:00 GMT+0000 (UTC)
Best phone number
888-272-5543

Navient Help Pages: What to Know

This is the Navient help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Navient's best customer help page or faq or forum, this is the best entry point according to 44,220 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-272-5543) which we show above. Sometimes when you dig through the various help topics and volumes on salliemae.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Navient agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Navient: General Information

Navient has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Navient using 3 different media: phone, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-272-5543 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Navient.

Do Navient and GetHuman work together?

GetHuman has no relationship with Navient and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Navient Contact Info

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