Navient Help Pages

Navient Customer FAQ, Forum, and Online Help Desk

Navient Help @
Customer Help
Average time to fix: (54.5 hours)
Busiest time: 3:30pm
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Recent Navient help topics searched

Is pay to delete a late payment available to delete a late payment from the year...
I need a statement for my loans with a payoff balance.
I’m Locked out of my account and the Temporary passwords not working !!
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How long does it take to get a disability discharge if a student is eligible?
Filling out my IDR and my spouses in income has changed. What do I need to print?
Checking on loan repayment status
In **** I got first student loan. Entered military and stayed till ****. From **** till...
Need an agent to call me
I’m unable to log in to my account to esign forms and now they have expired. Can the f...
Postpone payment due to coVid
I would like Navient to let me know who is managing my student loan. Mary C. Corbin
I sent my information to Navient as they were turning over my student loan to another l...
I need a default letter
I need my loan pay off amount, and your website is down. I wanted to talk to an agent...
I am in deferment why did I get a bill
I'd like to know the balance of the loans I cosigner and a hard copy of the new loan terms

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Navient Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time54.5
Rank amongst all ways to reach them4
Other means of communicationphone, web, facebook
Communication customer rating91%
Quality of help rating91%
Votes for online help278
When this was last updatedWed Feb 01 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-272-5543

Navient Help Pages: What to Know

This is the Navient help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Navient's best customer help page or faq or forum, this is the best entry point according to 44,220 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-272-5543) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Navient agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Navient: General Information

Navient has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Navient using 3 different media: phone, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-272-5543 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Navient.

Do Navient and GetHuman work together?

GetHuman has no relationship with Navient and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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