Navient Help Pages

Navient Customer FAQ, Forum, and Online Help Desk

Navient Help @ salliemae.com
Customer Help
Average time to fix: (54.5 hours)
Busiest time: 1pm
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Recent Navient help topics searched

I need to defer my loans
I would like to receive the Student Loan forgivenesss forms to *****@***.com
Phone ***-***-****. Please quit calling me!! I have no student loans, in fact, I'm re...
********** *Dear Navient:*I am A U.S. Veteran eligible for loan forgiveness. *Preside...
My payment is due and I am switching jobs. I need help repaying.
I took two loans to pay for my sons college and have been paying all along.*My son subs...
I need to get answers about my student loan payment. It went way up this year and I can...
I need a copy of a document that includes lender names, addresses, account numbers, bal...
I just bought a home in Lake Odessa, MI. I had a new phone number assigned...
I received this from my university *Per NSLDS (National Student Loan Data System www.ns...
Graduated school * months ago, need my * months deferment corrected.
Need to adjust payment according to my current income
I have been working in a non-profit hospital for ** years and still have some outstandi...
I want to use forbearance to bring my loans up to date
Need to put my loans in forebarence and have it back dated to when you took the loan over
I was supposed to be sent * emails one with a password but I just got the document to sign.

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Navient Online Help at salliemae.com - Info & Stats

Help desk addresshttps://www.salliemae.com/content/customer/contact.asp
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time54.5
Rank amongst all ways to reach them4
Other means of communicationphone, web, facebook
Communication customer rating93%
Quality of help rating93%
Votes for online help281
When this was last updatedSat Jan 15 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-272-5543

Navient Help Pages: What to Know

This is the Navient help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Navient's best customer help page or faq or forum, this is the best entry point according to 44,220 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-272-5543) which we show above. Sometimes when you dig through the various help topics and volumes on salliemae.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Navient agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Navient: General Information

Navient has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Navient using 3 different media: phone, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-272-5543 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Navient.

Do Navient and GetHuman work together?

GetHuman has no relationship with Navient and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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