National Grid Customer Service

Phone Number & Contact Info

Say yes or no.
Please say or enter the ten digit phone number listed on your account."

If you are calling to report a gas odor or damaged gas line, press one.
To report a power please say or enter the five digit ZIP code for your service address."

One moment.
The number you're calling from is not associated with an account. Which method would you like to use to look up your account?"

If you're calling to report a gas odor or damaged gas line, press one.
To report a power outage, downed wire, street light, or for any other emergency power problem, press two."

Calling this National Grid Customer Number

By Adam Goldkamp

May 30, 2024

I'm planning a move and I need to take care of a few tasks before the move actually happens One of the tasks on my to-do list is to transfer my utility services. Working my way through the list, I could see that I had to call the National Grid to get my electrical service moved to my new home. I had been putting this task off because I hate waiting on hold, and I figure with the early summer storms we've been having, there might be a wait. Plus, the National Grid also deals with natural gas so between gas and electrical services, they may have a lot of customers that need service at any one time. 

Luckily, it didn't take that long at all. When I called, an automated agent said, "Thank you for calling National Grid, for English press 1. For espanol, press 2. If you are calling to report a damaged gas line or gas odor, press 1. To report a power outage, downed wire, or street light, otherwise, please press 3 to continue."

I pressed 3 since I didn't have an emergency to report, and it said, "Please say or enter the service zipcode for your service address. In a few words, briefly tell me the reason for your call today?" I responded that I wanted to "transfer my service" and it asked me back if I wanted to stop one service and start another. Once I confirmed that I did, it asked me, "How would you like to look up your account? By phone number, social security number, or account number."

I chose phone number, and once I entered my number it transferred me to a representative. I had to sit on a hold line for about two minutes and then I was able to talk to someone and resolved the entire issue in just under five minutes. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is National Grid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Grid agent. This phone number is National Grid's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-3223 include Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service and other customer service issues. Rather than trying to call National Grid first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, National Grid has 6 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for National Grid. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like National Grid. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

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