National Grid Help Pages

National Grid Customer FAQ, Forum, and Online Help Desk

Average time to fix: (27 hours)
Busiest time: 10:45am
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Recent National Grid help topics searched

Transfer account. I am moving to new apartment and my landlord told me to call to trans...
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Moving into the apartment on the **th and my landlord told me I need to transfer accoun...
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** days no power... No HEAT IN UPSTATE NY* ***my kids my pets are getting sick. We are...
got a letter in the mail saying my meter may be malfunctioning
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I moved in September *st, but have yet to receive a gas bill, so I cannot finish settin...
I need to switch the National Grid account to a different name.
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National Grid Online Help at nationalgrid-massachusetts.custhelp.com - Info & Stats

Help desk address
https://nationalgrid-massachusetts.custhelp.com/app/ask/p/33,36/
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
27
Rank amongst all ways to reach them
3
Other means of communication
phone, web
Communication customer rating
86%
Quality of help rating
87%
Votes for online help
510
When this was last updated
Sat Mar 28 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-642-4272

National Grid Help Pages: What to Know

This is the National Grid help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for National Grid's best customer help page or faq or forum, this is the best entry point according to 52,224 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-642-4272) which we show above. Sometimes when you dig through the various help topics and volumes on nationalgrid-massachusetts.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from National Grid agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting National Grid: General Information

National Grid has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with National Grid using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-642-4272 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like National Grid.

Do National Grid and GetHuman work together?

GetHuman has no relationship with National Grid and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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