National Grid Help Pages

National Grid Customer FAQ, Forum, and Online Help Desk

National Grid Help @ nationalgrid-massachusetts.custhelp.com
Customer Help
Average time to fix: (29 hours)
Busiest time: 10:15am
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Recent National Grid help topics searched

Tree fell on my drop line. Currently stuck on live wire and I need to have it removed.
My student loan is not being deposited to me
I would like to switch my gas and electric from one place to another
Trying to change electricity provider, but change blocked by National Grid
I need my acct number for your solar
I need u to email me the last copy of my bill I can’t get threw on the phone!!
work to be done in front of house
Storm damage **ft limb hanging (tangled ) caught by * big cables
We have lost our residential electricity service in Andover MA. Power lines are down at...
We have lost electric power service to our residence in Andover MA
I live at number ** Fayette St. in Beverly my house is completely out of power how long...
there has been a blackout for the past * hrs can u guys hurry up and do something
is there business phone number that i reach out to National Grid. I am try to start a b...
Roofers knocked the meter off the house and cracked the glass. It no longer has a displ...
I'm the Senior Water Operator for the City of Schenectady. When my power goes off I wa...
Need power lines Safely dropped behind *-* Oxford Street Downrown Historic Crown Hill W...
Moving and need to start service at new home. Our closing is tomorrow, address **** Cah...

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National Grid Online Help at nationalgrid-massachusetts.custhelp.com - Info & Stats

Help desk addresshttps://nationalgrid-massachusetts.custhelp.com/app/ask/p/33,36/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time29
Rank amongst all ways to reach them3
Other means of communicationphone, web
Communication customer rating88%
Quality of help rating89%
Votes for online help512
When this was last updatedThu Apr 08 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-642-4272

National Grid Help Pages: What to Know

This is the National Grid help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for National Grid's best customer help page or faq or forum, this is the best entry point according to 52,224 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-642-4272) which we show above. Sometimes when you dig through the various help topics and volumes on nationalgrid-massachusetts.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from National Grid agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting National Grid: General Information

National Grid has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with National Grid using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-642-4272 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like National Grid.

Do National Grid and GetHuman work together?

GetHuman has no relationship with National Grid and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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