Hertz Help Pages

Hertz Customer FAQ, Forum, and Online Help Desk

Average time to fix: (89 hours)
Busiest time: 10:45am
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Recent Hertz help topics searched

no car available despite reservation -- had to rent from Avis for twice the price -- he...
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I want to add my ** account (********) to my reservation (J**********)
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I left my eye glasses in a returned car.*I called Hertz and they found eye glasses*I as...
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Hertz Online Help at hertz.com - Info & Stats

Help desk address
https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp?p_sid=4dVCKtZj&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0yOTEsMjkxJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
89
Rank amongst all ways to reach them
6
Other means of communication
phone, chat, web
Communication customer rating
91%
Quality of help rating
57%
Votes for online help
556
When this was last updated
Thu Feb 20 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-654-3131

Hertz Help Pages: What to Know

This is the Hertz help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Hertz's best customer help page or faq or forum, this is the best entry point according to 46,038 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-654-3131) which we show above. Sometimes when you dig through the various help topics and volumes on hertz.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Hertz agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Hertz: General Information

Hertz has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Hertz using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-654-3131 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Hertz.

Do Hertz and GetHuman work together?

GetHuman has no relationship with Hertz and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Hertz Contact Info

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