Greyhound Help Pages

Greyhound Customer FAQ, Forum, and Online Help Desk

Average time to fix: (3 hours)
Busiest time: 10:45am
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Recent Greyhound help topics searched

Hello I'm writing in regards to a friend of mine his sister has passed away, he is trav...
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law enforcement contact please
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I bought a ticket on my mom's computer and it autocorrected and put her name on the tic...
Checked my bag in Houston,Tx on ******** at * pm. Bus departed at *:** pm headed to San...
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ST greyhound bus ticket Wilmington De-NYC
I cannot find how to get my ticket by email or in a nearby station. I can't find a lis...
My daughter, a resident of Serbia, will be making a brief visit to Myrtle Beach, SC on...
I have purchased a ticket but I was not able to get on the bus due to my service dog so...
My luggage was missing off of the book hound bus when I arrive to my destination no lug...
Confirm number ******** Carmen M. Santiago. First time i used app n my name shows up .t...
I want to know if I can purchase a ticket with an American Express card.
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Greyhound Online Help at greyhound.com - Info & Stats

Help desk address
http://www.greyhound.com/en/contactus.aspx
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
3
Rank amongst all ways to reach them
5
Other means of communication
phone, email, web
Communication customer rating
88%
Quality of help rating
90%
Votes for online help
472
When this was last updated
Thu Apr 02 2020 08:00:00 GMT+0000 (UTC)
Best phone number
214-849-8966

Greyhound Help Pages: What to Know

This is the Greyhound help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Greyhound's best customer help page or faq or forum, this is the best entry point according to 88,764 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (214-849-8966) which we show above. Sometimes when you dig through the various help topics and volumes on greyhound.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Greyhound agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Greyhound: General Information

Greyhound has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Greyhound using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 214-849-8966 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Greyhound.

Do Greyhound and GetHuman work together?

GetHuman has no relationship with Greyhound and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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