Greyhound Help Pages

Greyhound Customer FAQ, Forum, and Online Help Desk

Greyhound Help @ greyhound.com
Customer Help
Average time to fix: (3 hours)
Busiest time: 9am
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Recent Greyhound help topics searched

My bus is * hours late needing an update on the time! My grey hound location closed at *:**.
Hi, I paid for a bus for the **TH departing at *:**pm to *:**pm but, all the other buse...
I was scammed by an individual and need to attempt to cancel a paid fare. The Nigerian...
Good day*I have booked twice tickets with greyhound. Due to covid restrictions we were...
I want my refund back now. Due to your service I missed a important doctor's appointmen...
Lost brown bag with ski clothes (blue jacket and pants) yesterday on the bus from Port...
Lost a brown bag with ski clothes (blue jacket and pants) in the upper storage rack on...
I sent my luggages on **th to South Carolina and they have not reached there.
Info I needed was very unclear on the website. I need to speak to a human.
I started this Monday usually it's a one day trip which then the bus left me twice then...
can't find price to Vancouver, BC from Seattle, WA rt *****-*****for senior* or schedul...
My husband's baggage was lost in St. Louis, MO on *******. This was on a trip from St...
My card was charge $**.** from greyhound lines. I didn't make this transaction
Do y'all have a bus traveling to beeville tx and if so how much for the ticket.and who...

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Greyhound Online Help at greyhound.com - Info & Stats

Help desk addresshttp://www.greyhound.com/en/contactus.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time3
Rank amongst all ways to reach them5
Other means of communicationphone, email, web
Communication customer rating91%
Quality of help rating87%
Votes for online help476
When this was last updatedTue May 24 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number214-849-8966

Greyhound Help Pages: What to Know

This is the Greyhound help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Greyhound's best customer help page or faq or forum, this is the best entry point according to 88,764 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (214-849-8966) which we show above. Sometimes when you dig through the various help topics and volumes on greyhound.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Greyhound agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Greyhound: General Information

Greyhound has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Greyhound using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 214-849-8966 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Greyhound.

Do Greyhound and GetHuman work together?

GetHuman has no relationship with Greyhound and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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