GameStop Help Pages

GameStop Customer FAQ, Forum, and Online Help Desk

GameStop Help @ gamestop.com
Customer Help
  • It takes an average of 3 hours to fix issues starting at their website.
  • This link goes to the Technical Support section of their help site.
  • The most trafficked time of day is around 10:15am.
  • Common topics include Missing order, Refund a Charge, Lost Gift Card, Gift Card Code Won't Work, Account Access, and more.
Since there is a phone number available, we have to recommend calling GameStop and talking to a real human being instead of searching their help site for answers.

Recent GameStop help topics searched

Hello! I ordered a same day delivery today (*.**AM) for a PS* (Slim *TB) and still hav...
I ordered a PS* from the gamestop site on ********* the money was taken from my bank bu...
One item (PS* Slim, *TB) was not delivered to me with the rest of my order. I only got...
Canceled order and it was confirmed but then there was a email saying that it’s ready f...
Get a refund of a charge and have not heard anything at all.
Hi! So I ordered a Pikachu plush and a Millinium Falcon charger on the gamestop app, bu...
I want to cancel an online order
They sent me the wrong thing. I ordered (*x) ****** and they sent me (*x) ****** instead.
i cancelled a order and my money was not put back into my account
I want to cancel an order, but when I click on the cancel bootom it says that have occu...
I made a purchase months ago, in which it was accidentally changed to the wrong address...
can i have a real gamestop agent
My name is Genaro my email address is *****@***.com.**GameStop ***** N BROAD ST*SPC *A...
Paul Buchanan**** Woodruff Way*Peachtree City, Georgia ********* September ******Gamest...
I bought a Nintendo Switch lite with the protection plan from the Granite Falls, NC sto...
This is about *****************If you look at this order, it was shipped in three shipm...
I recently placed an order was provided order *************, the problem is the address...

GameStop Online Help at gamestop.com - Info & Stats

Help desk addresshttp://www.gamestop.com/gs/help/default.aspx
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time3
Rank amongst all ways to reach them5
Other means of communicationphone, facebook, web, chat, twitter
Communication customer rating64%
Quality of help rating86%
Votes for online help421
When this was last updatedWed Feb 28 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-883-8895

GameStop Help Pages: What to Know

This is the GameStop help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for GameStop's best customer help page or faq or forum, this is the best entry point according to 20,202 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-883-8895) which we show above. Sometimes when you dig through the various help topics and volumes on gamestop.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from GameStop agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting GameStop: General Information

GameStop has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with GameStop using 5 different media: phone, facebook, web, chat, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-883-8895 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like GameStop.

Do GameStop and GetHuman work together?

GetHuman has no relationship with GameStop and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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