GameStop Help Pages

GameStop Customer FAQ, Forum, and Online Help Desk

GameStop Help @ gamestop.com
Customer Help
Average time to fix: (3 hours)
Busiest time: 10:15am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent GameStop help topics searched

I purchase two preowned switch games for Christmas.They were sent in a small envelope w...
Item ordered did not arrive
I placed an online order for * Nintendo switch games and never received an email confir...
Hi, I placed an order on December **th with PayPal and never received a confirmation nu...
Shipping delayed, fedex is not providing any info. Wants me to contact GameStop
My card was lost, how can I do?
Order ******************I was charged for an order you cancelled! Thus overdrafting my...
i need to pick up my order in the Feex store i cant have it deliver cause im not in my...
I want my item shipped to a different address
My entire point balance is now mysteriously set to zero, as is my lifetime total.
I live in canada, and some one from states(fraudlent activity) did order on gamestop by...
I placed an order and never received the order because it was lost by FedEx. After cal...
Can I cancel an order I ordered over ** days ago and it still hasn't shipped. I just wa...
My package was lost by fdedex
Paid for an in-store order of a PS* bundle at GameStop on ********. Also pd for expedi...
Ok I purchased sonic forces on ******** and we opened it on ******** and yhe game was n...
GameStop order says delivery today however, my order still says awaiting to be packaged...

Get help with my issue

GameStop Online Help at gamestop.com - Info & Stats

Help desk addresshttp://www.gamestop.com/gs/help/default.aspx
Call-back availableNO
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time3
Rank amongst all ways to reach them5
Other means of communicationphone, facebook, web
Communication customer rating64%
Quality of help rating86%
Votes for online help422
When this was last updatedFri May 13 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-883-8895

GameStop Help Pages: What to Know

This is the GameStop help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for GameStop's best customer help page or faq or forum, this is the best entry point according to 20,202 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-883-8895) which we show above. Sometimes when you dig through the various help topics and volumes on gamestop.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from GameStop agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting GameStop: General Information

GameStop has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with GameStop using 3 different media: phone, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-883-8895 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like GameStop.

Do GameStop and GetHuman work together?

GetHuman has no relationship with GameStop and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!