How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for FirstEnergy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this FirstEnergy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I need something else", then "Other options"
Below are some clips we've found from FirstEnergy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"You're calling about a streetlight.
Is that correct? Yes or no?
Street light. Please note that you can also report your power outage via our website at w w w dot first energy corp dot com.
What's the ten digit phone number associated with your account?"
Excerpt from a call with FirstEnergy
Thursday, September 12, 2024 11:22 PM
They may ask your reason for calling (instead of a menu)
"Welcome to West Penn Power, a first energy company.
Your call may be monitored or recorded for quality.
Although our call center is closed, I'm here to help you at all times.
Using a short sentence, please tell me how I can help you today."
Excerpt from a call with FirstEnergy
Thursday, September 12, 2024 11:22 PM
They may ask you to say or enter information
"I still didn't understand. Here are some more options I can help you with.
Please say the option out loud if you hear one that matches your question.
You can say things like outage, discuss my shutoff notice, make payment arrangements, stop, start, or transfer service,"
Excerpt from a call with FirstEnergy
Monday, May 13, 2024 7:18 PM
They may need to look up your account
"Make a payment. To do this, I'll need to look up your account."
Excerpt from a call with FirstEnergy
Tuesday, January 16, 2024 3:22 PM
What are the hours and when should I call?
FirstEnergy operates the call center for this 800-686-0021 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 255 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the FirstEnergy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FirstEnergy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FirstEnergy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FirstEnergy is Sunday.The most busy day to call is Monday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 255 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
FirstEnergy is a leading energy company operating in the midwestern and northeastern regions of the United States. It is one of the largest investor-owned electric systems, serving around six million customers across Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York. FirstEnergy is primarily responsible for generating, transmitting, and distributing electricity to homes and businesses in its service territories. The company's diverse portfolio includes coal, nuclear, natural gas, and renewable energy sources. As an industry leader, FirstEnergy remains committed to providing reliable, safe, and affordable energy solutions while investing in advanced technologies and infrastructure to promote sustainability and meet evolving customer needs. Additionally, FirstEnergy is actively involved in supporting local communities and implementing energy efficiency programs to promote responsible energy usage and contribute to environmental stewardship.
FirstEnergy provides a range of services related to energy delivery and management. As an electric utility company, FirstEnergy supplies electricity to residential, commercial, and industrial customers. They operate and maintain a vast network of transmission and distribution lines to ensure electricity reaches customers securely and reliably. FirstEnergy offers various programs and services to support energy efficiency, including rebates and incentives, energy audits, and the promotion of energy-saving practices. They also provide billing and account management services, allowing customers to conveniently pay bills and monitor their energy usage. Moreover, FirstEnergy is dedicated to environmental stewardship, investing in renewable energy sources and implementing sustainable initiatives. Overall, FirstEnergy's services focus on delivering affordable and dependable electricity while promoting energy efficiency and environmental responsibility.
FirstEnergy is a utility company that serves customers across various regions in the United States. The company provides electric services to more than six million customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York. FirstEnergy's coverage includes urban, suburban, and rural areas within these states. With its vast service area, the company is committed to delivering reliable power to residential, commercial, and industrial customers. FirstEnergy strives to continuously improve its infrastructure and invest in innovative technologies to provide efficient and sustainable energy solutions. Whether it's large cities, small towns, or remote areas, FirstEnergy is dedicated to meeting the diverse energy needs of its customers in its service territories.
Click the link above to get answers to just about any FirstEnergy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to FirstEnergy, and their purpose. Are any of these similar to the reason you are trying to call?
Streetlight repair request: "I've been trying for days to get a hold of a human being to try to figure out how to get it repaired."
- From a call lasting 15m 47s , Sep 12, 2024 11:22 PM
Seeking customer service: "I need help with my service, please connect me to a representative."
- From a call lasting 2m 40s , Jun 20, 2024 9:07 PM
Phone number verification: "Verifying phone number for the account."
- From a call lasting 4m 27s , May 9, 2024 8:43 PM
Setting up new service: "Hi. I wanna set up new service."
- From a call lasting 23m 10s , Feb 28, 2024 7:16 PM
Information about why customers call FirstEnergy is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- FirstEnergy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FirstEnergy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FirstEnergy agent. This phone number is FirstEnergy's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-686-0021 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call FirstEnergy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FirstEnergy has 3 phone numbers. It's not always clear what is the best way to talk to FirstEnergy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FirstEnergy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FirstEnergy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.