EDF Energy Help Pages

EDF Energy Customer FAQ, Forum, and Online Help Desk

EDF Energy Help @ edfenergy.com
Customer Help
Average time to fix: (14 hours)
Busiest time: 3:30pm
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Recent EDF Energy help topics searched

We are looking at changing to a tariff for electric cars.
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THIS IS ACCOUNT NUMBER *** *** *** *** abbey management NW* *AS**We have had an outsta...
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I spoke to Xanele on Saturday about settling a bill. She was going to speak to your spe...
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pls provide postal address to send reading and copy of photo to show meter is out of service
Gas is currently with yourself and is on emergency credit metres, we need this changing...
I have received this e mail. i have tried to call but as i am now in Bali i have been u...
I received an estimated bill until * April for gas and electricity which I paid. I was...
I would like Simone to come and read my meter
No gas or electric and struggling with money no pay till next Friday what can I do emai...
My direct payments are going to be increased to £*** pounds.from July.as I am a OAP .th...
Hi, I shifted to my new apartment in September in W*U *BU. The EDF account is registere...
Our account was charge more than usual. Usually we were paying £***-**** and now our ac...

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EDF Energy Online Help at edfenergy.com - Info & Stats

Help desk addresshttp://www.edfenergy.com/products-services/for-your-home/customer-services/contact-us.shtml
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time14
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web, email
Communication customer rating66%
Quality of help rating93%
Votes for online help623
When this was last updatedThu Sep 29 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0800 056 7777

EDF Energy Help Pages: What to Know

This is the EDF Energy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for EDF Energy's best customer help page or faq or forum, this is the best entry point according to 14,514 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0800 056 7777) which we show above. Sometimes when you dig through the various help topics and volumes on edfenergy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from EDF Energy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting EDF Energy: General Information

EDF Energy has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with EDF Energy using 4 different media: phone, chat, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0800 056 7777 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like EDF Energy.

Do EDF Energy and GetHuman work together?

GetHuman has no relationship with EDF Energy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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