EDF Energy Help Pages

EDF Energy Customer FAQ, Forum, and Online Help Desk

EDF Energy Help @ edfenergy.com
Customer Help
Average time to fix: (76 hours)
Busiest time: 1pm
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Recent EDF Energy help topics searched

I’m in lockdown and need help to top up meter until I get paid and I have to get a neig...
I want to discuss my bill as I’ve now gone to another provider and the bill is an estimate
I need to give my final meter readings because we have moved out on **st of March and d...
I have moved house and wish to give my final metereadings
Hi,*I let out a property and the tenant left. I need to give you readings and take on t...
I need some help with my electric,please as iv got * kids and I have COVID I’m very ill...
I have lost my gas top up meter card and do not know my account number.
I am a Green Network Energy customer and should have been transferred to EDF by ** Marc...
Account number**** *** *** ****Mr William John Hodge, Mrs Donna Jayne Hodge*** Silver S...
i have leter saying i owe you *l*.** and may take legal action,need speak edf operator
I WAS A GREEN ENERGY COMPANY WHICH WENT INTO LIQUIDATION MONTHS AGO.I AM STILL WAITING...
I have constantly been trying before ******* to contact EDF to discuss changing our tar...
The bill issued in my name is not mine - I don't live at that address and am not your c...
I received an email to say I am in debit but you no longer supply me.
i want to find out about my energy consumption
Have not yet received my warm home discount voucher granted in January. When can I exp...
Hi , I have change to another supplier ,and have received ,a final gas bill from EDF wh...

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EDF Energy Online Help at edfenergy.com - Info & Stats

Help desk addresshttp://www.edfenergy.com/products-services/for-your-home/customer-services/contact-us.shtml
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time76
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web, email
Communication customer rating81%
Quality of help rating78%
Votes for online help648
When this was last updatedTue Jun 15 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0800 056 7777

EDF Energy Help Pages: What to Know

This is the EDF Energy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for EDF Energy's best customer help page or faq or forum, this is the best entry point according to 14,514 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0800 056 7777) which we show above. Sometimes when you dig through the various help topics and volumes on edfenergy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from EDF Energy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting EDF Energy: General Information

EDF Energy has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with EDF Energy using 4 different media: phone, chat, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0800 056 7777 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like EDF Energy.

Do EDF Energy and GetHuman work together?

GetHuman has no relationship with EDF Energy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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