EDF Energy Help Pages
EDF Energy Customer FAQ, Forum, and Online Help Desk
Average time to fix: (73 hours)
Busiest time: 10:15am
Recent EDF Energy help topics searched
albert hepburn *** columbus way grimsby account number ************ . i contacted you...
hi there, my account no. is *** *** *** *** .*only yesterday changed my tariff from bl...
I had an email to say that an engerner is coming on the *th March but I don’t know if t...
Hello. I contacted live chat on Saturday regarding ** Roehampton Drive, Trowell, NG* *Q...
we are due a refund of £***.** i HAVE TRIED TO PHOnE RE THIS AND HAVE SPENT ** MINS WAI...
I have been a loyal customer for both gas and electricity from EDF and have always rece...
Can I give a domestic meter reading?
EDF are offering a cheaper tariff via a comparison website, namely, fixed to March...
Balance on my account************
I’ve joined edf in the last * months of so. Dual supply.*I have smart meters from earli...
Account number *** *** *** *** I seem to have two final meter readings for the same tim...
My account no ****** *** *****I would like to make a payment plan please
I want to log into my account but its saying that my email address is invalid.
Hello my account number is *** *** *** ***. I live at ** Cherry Way, Hatfield, AL** *LD...
I received email to book appointment for smart meter
hi the gas engineer has capped our gas nd we have no hot water or heating and we have a...
My reference number for my complaint is ***** it is about toto owing me just over £**Get help with my issue
EDF Energy Online Help at edfenergy.com - Info & Stats
Help desk address
Department you interact with
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
phone, chat, web, email
Communication customer rating
Quality of help rating
When this was last updated
Sun Mar 29 2020 09:00:00 GMT+0000 (UTC)
Best phone number
0800 056 7777
EDF Energy Help Pages: What to Know
This is the EDF Energy help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for EDF Energy's best customer help page or faq or forum, this is the best entry point according to 14,514 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0800 056 7777) which we show above. Sometimes when you dig through the various help topics and volumes on edfenergy.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from EDF Energy agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting EDF Energy: General Information
EDF Energy has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with EDF Energy using 4 different media: phone, chat, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0800 056 7777 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like EDF Energy.
Do EDF Energy and GetHuman work together?
GetHuman has no relationship with EDF Energy and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.