EDF Energy Customer Service

Phone Number & Contact Info

EDF Energy's Best Phone Number

0800 056 7777
Calls Customer Service·Most popular EDF Energy number

How do I talk to a live human at EDF Energy?

A:Calling this EDF Energy number should go right to a real human being

Does EDF Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-6pm EST. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this EDF Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this EDF Energy number should go right to a real human being
In fact, much of this information on this page is superfluous because this EDF Energy phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

EDF Energy operates the call center for this 0800 056 7777 phone number Mon-Fri 8am-8pm, Sat 8am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,419 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EDF Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EDF Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call EDF Energy is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 2,419 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call EDF Energy

In summation, the best day to call EDF Energy is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EDF Energy staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call EDF Energy

If you have time to do a bit of reading before you call EDF Energy, we recommend you read over some of our problem-specific articles.

How Do I Dispute a Charge with EDF Energy?

If you are still unhappy after this time, you may need to escalate your complaint further or contact a third-party company specializing in disputes over energy charges. It is important to note that if you escalate this to an external body, it may take longer for EDF Energy to respond.

How Do I Lower My EDF Energy Bills?

Managing energy consumption is always a good idea, no one likes seeing higher bills without a good reason. EDF energy-saving tips include unplugging stand-by energy users, defrosting your refrigerator regularly and using energy-efficient settings on your dishwasher. You can also opt in for the budget payment program or see if you qualify for a smart meter installation.

How Do I Set Up Direct Debit with EDF Energy?

Many things can give us peace of mind and it's important to take advantage of these when they are offered. One way is via a Direct Debit with EDF. If you're interested, you can enroll online or via chat with EDF agents.

Top EDF Energy customer service problems

Click the link above to get answers to just about any EDF Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More EDF Energy Customer Service Contacts

There are of course other ways to contact EDF Energy customer service besides the phone. Below we list the best ones, by medium.

EDF Energy Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, EDF Energy provides this option.

EDF Energy Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and EDF Energy will reply our your email.

EDF Energy Customer Help Desk / Web Support

edfenergy.com - Customer Service
Online customer service support
As a last, sometimes only, resort- EDF Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is EDF Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EDF Energy agent. This phone number is EDF Energy's best phone number because 14,514 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800 056 7777 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call EDF Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email. In total, EDF Energy has 1 phone number. It's not always clear what is the best way to talk to EDF Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for EDF Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EDF Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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