EDF Energy Customer Service Issues

My direct debit payment has increased from £80 to £[redacted], almost doubled. I received no prior notification of this change. I cannot afford this higher payment as I do not earn enough income. I will start searching for a more affordable supplier. Turning 63 next month, I am still working but finding it challenging to cover my mortgage, bills, and basic necessities. It is disheartening to live in such a manner after working hard my entire life and I believe things should not be this way.

Account number [redacted]02, located at 24 The Elms, IG10 4AW. I had a smart meter installed on 06/06/23, but the technician didn't leave an in-house device. I was told your company would contact me for an appointment, but I haven't heard anything yet. I received a call this morning from [redacted] number asking for a meter reading, but the signal was poor, and the call got disconnected with no callback. I just checked my meter reading as the deadline is today, and it shows [redacted]. Despite reporting this issue several times, I have received estimated bills. Since the energy prices increased, my bill escalated from £[redacted] to £1,[redacted] and now at £3,[redacted]. The deadline to avoid another high rate charge is approaching, and I need assistance with this matter.

I am having trouble reaching your customer service, logging into my account, and am unable to access information on my monthly gas and electric usage and credit balance. Since joining you in January, I have faced consistent issues with your website. I would like a prompt explanation. My account number is [redacted] [redacted] [redacted] [redacted]. If I do not receive adequate assistance, I may need to explore other service providers. Thank you, Ellen A.

Hello, I have an account in Redruth, Cornwall with the number [redacted]13. The house is currently undergoing renovation, and I need to update the old off-peak meters. I am interested in installing a smart meter and setting up a direct debit. Despite attempting to do this online multiple times, the provided phone number cannot be reached from Eire. Thank you, C.M.