Citizens Bank Help Pages

Citizens Bank Customer FAQ, Forum, and Online Help Desk

Average time to fix: (3 hours)
Busiest time: 10:15am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Setup an accountTweet re: QuestionTweet re: ComplaintHelp with something else

Recent Citizens Bank help topics searched

I want your company to delete my phone number and my email from your company directory...
to set up auto payment on mortgage loan * **********
Please call me. I do not know my account number. I need to make a payment. I can log in...
Today I got a call from A number *** *** **** from Citizens bank when we don’t have acc...
I transferred money from my CHase account to Citizens Bank but it has not been credited yet.
trying to get someone that deals with home equity loans. I have received letters etc to...
Wish to resolve overdraft fees
Mi nombre es Leon Rios, estoy pagando el credito estudiantil*a nombre de CARLOS A. DE...
I have an iPhone XS Max finance loan opened through citizens bank, I recently had my cr...
My debit card is not working but there is money in my account not sure what is going on...
I want to activate auto pay to my account
They made me a purchase and paid through the citizens bank, but I think I'm being scamm...
I need help using my debit card abroad
I need to get my car title emailed or mailed to me. My account number is...
Would like to discuss an overdraft fee caused by an oversight.
I have been waiting for my debit checking card to come and I still don’t not receive it
I'm trying to verify my citizens debit Visa card to set up Google pay. but it keeps se...
Get help with my issue

Citizens Bank Online Help at citizensbank.com - Info & Stats

Help desk address
http://www.citizensbank.com/tools/regionalgateway.aspx?url=%2fcustomer-service%2fdefault.aspx
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
3
Rank amongst all ways to reach them
4
Other means of communication
phone, web
Communication customer rating
61%
Quality of help rating
86%
Votes for online help
227
When this was last updated
Wed Apr 01 2020 10:00:00 GMT+0000 (UTC)
Best phone number
800-922-9999

Citizens Bank Help Pages: What to Know

This is the Citizens Bank help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Citizens Bank's best customer help page or faq or forum, this is the best entry point according to 12,036 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-922-9999) which we show above. Sometimes when you dig through the various help topics and volumes on citizensbank.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Citizens Bank agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Citizens Bank: General Information

Citizens Bank has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Citizens Bank using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-922-9999 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Citizens Bank.

Do Citizens Bank and GetHuman work together?

GetHuman has no relationship with Citizens Bank and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!