Citi Cards Help Pages

Citi Cards Customer FAQ, Forum, and Online Help Desk

Citi Cards Help @ online.citibank.com
Customer Help
Average time to fix: (42 hours)
Busiest time: 9am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Citi Cards help topics searched

I want to find out if an amazon order was put on my card
How to pay my settlement?
i need reset security word
Card was put on security hold just now I need to hear last transactions (but do not...
online access indicates the site is unavailable.
I received a statement before I received my card.
I applied for a credit card yesterday...I expected a fast response, but was told to wai...
I lost my Advantage card I never did activate it I have the four last numbers **** was...
Have questions about balance transfer offer
I need to speak with a person about a balance transfer
Lost card ending ****
Unhappy with customer service - error due to Citibank
Follow up for my replacement Credit Card since my last card was expire last February...
I can’t use my mastercard
Good afternoon my name is Giovannie Lozada Rodr*guez..!! Please I need visa application...

Get help with my issue

Citi Cards Online Help at online.citibank.com - Info & Stats

Help desk addresshttps://online.citibank.com/US/JRS/portal/contactus.do
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time42
Rank amongst all ways to reach them8
Other means of communicationphone, chat, web
Communication customer rating57%
Quality of help rating77%
Votes for online help707
When this was last updatedMon Jun 27 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-950-5114

Citi Cards Help Pages: What to Know

This is the Citi Cards help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Citi Cards's best customer help page or faq or forum, this is the best entry point according to 42,174 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-950-5114) which we show above. Sometimes when you dig through the various help topics and volumes on online.citibank.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Citi Cards agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Citi Cards: General Information

Citi Cards has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Citi Cards using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-950-5114 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Citi Cards.

Do Citi Cards and GetHuman work together?

GetHuman has no relationship with Citi Cards and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Citi Cards Contact Info

Other Company Help Desks

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!