Toll-free · 24 hours, 7 days · Press 0 at each prompt · How can I help you? (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Do not say anything and do not put in any numbers. · Advantage Card - How can I help you? (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Do not press or say anything, ignoring messages OR Press ### then ### then ### again · Account Online Support - To access your account by account number, press 1. To access your account by social security number, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Business Cards only - just wait - you may need to enter your account # · Business Cards - How can I help you? (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Citi Cards below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Citi Cards phone number to document the phone system.
Here is how our research team describes the way the Citi Cards phone system greets you: How can I help you? (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press ** for the voice-activated system. Next, say "Apply."
Below are some clips we've found from Citi Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Citi cards.
This call may be monitored or recorded. Para How can I help you today?"
Excerpt from a call with Citi Cards
Thursday, July 11, 2024 4:53 PM
They may ask you to say or enter information
"I can assist with your balance inquiry, but first, let me access your information.
You are now in our speech enabled system.
To access our touch tone system, press star star at any time.
How would you like to access your information? You can say credit card number, or you can also say Social Security number."
Excerpt from a call with Citi Cards
Monday, February 26, 2024 8:21 PM
The first phone menu
"Welcome to Citi cards. This call may be monitored or recorded.
How can I help you today?
Let me transfer you for further assistance.
How would you like to access your account information?
To use your account number, press one.
To use your Social Security number, press two.
If you would like to apply for a new account, press three."
Excerpt from a call with Citi Cards
Thursday, January 11, 2024 11:45 PM
What are the hours and when should I call?
Citi Cards operates the call center for this 800-950-5114 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 798 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Citi Cards call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Cards is Sunday.The most busy day to call is Monday, which averages 113% more phone calls by comparison.Again, this is based on a sample of 798 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
I wanted to talk to someone at Citi Cards before I open up a credit card with them. I received some mail from them and it was enticing, but I don't want to open up a credit card blindly. I wanted to talk to someone about the interest rates, when they expire, and any associated annual fees. Citi Cards has a fairly large name and a lot of customers, so I was aware that it may take me a while to talk to someone. However, I still want to talk to someone before I apply and my credit gets with an inquiry so I made the call.
When I called, an automated voice answered and said, "Welcome to Citi Cards. This card may be monitored or recorded. How can I help you today?" I answered that I wanted to "talk to someone" with the hope that I would get right to someone. Unfortunately, I did not have that type of luck. The assistant replied back, "To accurately direct this call, I will need a little more information. In a few words, tell me the reason you called."
I tried once again to say that I wanted to talk to someone, but once again the virtual agent redirected me and asked for more information by saying, "I understand that you are requesting to speak with a representative, to proceed, please let me know what you need assistance with."
I had nothing else to say, so I once again said that I wanted to talk to someone about a card and it just kept looping in the same mess. I wasn't able to get anyone to actually talk to. I ended up hanging up because there was no point. I didn't have a card number to enter so I wasn't able to get the system to let me go any further in the discussion.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Citi Cards
If you have time to do a bit of reading before you call Citi Cards, we recommend you read over some of our problem-specific articles.
There are numerous benefits to having a Citi Card. Firstly, Citi Cards provide convenient and secure access to funds, allowing you to make purchases online and in-store, as well as withdraw cash from ATMs around the world. Additionally, Citi Cards offer rewards programs tailored to your lifestyle, providing opportunities to earn points on everyday purchases that can be redeemed for travel, merchandise, or statement credits. Citi Cards also come with various travel benefits, such as travel insurance, emergency assistance, and access to exclusive travel offers. Moreover, Citi Cards provide enhanced security features, including fraud protection and zero liability for unauthorized charges. Lastly, Citi Cards offer flexible payment options, allowing you to manage your finances effectively. With all of these benefits, having a Citi Card can simplify your financial transactions while providing valuable rewards and peace of mind.
Yes, you can use your Citi Card internationally. Citi Cards are widely accepted worldwide, making them convenient for travel and purchases overseas. Whether it's shopping, dining, or withdrawing cash at ATMs, your Citi Card can be used in numerous countries and at millions of locations. However, it is important to note that there may be foreign transaction fees associated with international use, so it is advisable to check with Citi for specific fee information. Additionally, it is recommended to inform Citibank about your travel plans in advance to avoid any potential issues with card authorization. With your Citi Card, you can enjoy the convenience and security of making transactions in various international destinations.
If you believe that a charge on your Citibank credit card is invalid, you can initiate a dispute with the company. Before you do so, however, you should attempt to work the matter out with the merchant making the charge. If that is not possible, you can make use of Citibank's short and simple dispute process.
Click the link above to get answers to just about any Citi Cards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Citi Cards, and their purpose. Are any of these similar to the reason you are trying to call?
General credit card question: "I just have a general question about my credit card."
- From a call lasting 2m 40s , Oct 25, 2024 12:53 AM
Payment inquiry: "To make a payment?"
- From a call lasting 5m 34s , Oct 24, 2024 7:39 PM
Dispute charges: "I need to dispute charges."
- From a call lasting 54s , Oct 10, 2024 3:02 PM
Late fee inquiry: "I have a problem with a late fee on my account."
- From a call lasting 35s , Oct 5, 2024 4:51 PM
New card not received: "Hi, I haven't gotten my new card yet."
- From a call lasting 5m 36s , Sep 29, 2024 6:20 AM
Cancel credit card: "And I'd like to go ahead and cancel it."
- From a call lasting 14m 42s , Sep 27, 2024 2:43 PM
Information about why customers call Citi Cards is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Citi Cards customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Citi Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Cards agent. This phone number is Citi Cards's best phone number because 42,174 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-950-5114 include Account Access, Overcharge on Account, Cancel Account, Points Redemption, Lost or Stolen Card and other customer service issues. The Citi Cards call center that you call into has employees from South Dakota and is open 24 hours, 7 days according to customers. In total, Citi Cards has 5 phone numbers. It's not always clear what is the best way to talk to Citi Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citi Cards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
