Citi Cards Help Pages

Citi Cards Customer FAQ, Forum, and Online Help Desk

Average time to fix: (47 hours)
Busiest time: 3:15pm
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Recent Citi Cards help topics searched

Update dispute information
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My citi card credit limit was reduced leaving me with $** when I had over $**** availab...
I signed up with IRS for online access some years ago using a City Hilton Honors credit...
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I AM OVER MY LIMIT AND I AM NOT WORKING. DEALING WITH A SICK WIFE AND UNEMPLOYED AT T...
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Fraudulent charges on credit card
My credit limit was lowered which hurt my credit rating. I have made all payments on ti...
I need to access my new card.
My payment need to cancel for a few days
Account canceled without my knowledge.
I’ve lost my income due to coronavirus. I’m wondering if I can skip a couple of payment...
I purchased tickets to Singapore and then on to Bali. The airlines won't refund the mo...
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Citi Cards Online Help at online.citibank.com - Info & Stats

Help desk address
https://online.citibank.com/US/JRS/portal/contactus.do
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:15pm
Average turnaround time
47
Rank amongst all ways to reach them
8
Other means of communication
phone, chat, web
Communication customer rating
62%
Quality of help rating
82%
Votes for online help
712
When this was last updated
Sat Mar 28 2020 09:00:00 GMT+0000 (UTC)
Best phone number
800-950-5114

Citi Cards Help Pages: What to Know

This is the Citi Cards help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Citi Cards's best customer help page or faq or forum, this is the best entry point according to 42,174 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-950-5114) which we show above. Sometimes when you dig through the various help topics and volumes on online.citibank.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Citi Cards agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Citi Cards: General Information

Citi Cards has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Citi Cards using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-950-5114 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Citi Cards.

Do Citi Cards and GetHuman work together?

GetHuman has no relationship with Citi Cards and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Citi Cards Contact Info

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