Chase Help Pages

Chase Customer FAQ, Forum, and Online Help Desk

Average time to fix: (33 hours)
Busiest time: 10:15am
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Recent Chase help topics searched

Applied for a credit card from chase. Haven't heard anything back in * days
Trying to pay my credit card however I lost it. I usually pay the minimum and it’s due today
Over draft fee removal.
A wire of $ **,*** was sent yesterday from account number ***************.
necesito devolver un pantalon con el queno toy contenta, no es como se veia en la foto...
How do I cancel a automatic payment? I have stopped using company and need to cancel m...
Got a notification I had opened an account with J.P. Morgan on ******. Did not open an...
Make a payment to IHG rewards card
A failed flight booking. Confirming no charge
My name is Josef Jackson. My issue is that I have not received my Chase United Explorer...
I sent a quick pay with zelle and it has not appeared on the other person's account
so I just opened an account for the $*** if I set up direct deposit but I don't want th...
I cannot make any online*digital transactions w my debit card but it works fine otherwise?
I used to have a chase account. It was opened on January *, ****. I closed it about a...
I wanna dispute * over draft fees I had money in my savings and I do tranfers to cover...
I am traveling in south east Asia. I have constant problems with the website. I tried t...
I want to check my balance but don't have my card uet
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Chase Online Help at chase.com - Info & Stats

Help desk address
https://www.chase.com/online/services/customer-service-support.htm
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
33
Rank amongst all ways to reach them
2
Other means of communication
phone, web
Communication customer rating
92%
Quality of help rating
83%
Votes for online help
326
When this was last updated
Sun Jan 19 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-935-9935

Chase Help Pages: What to Know

This is the Chase help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Chase's best customer help page or faq or forum, this is the best entry point according to 95,778 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-935-9935) which we show above. Sometimes when you dig through the various help topics and volumes on chase.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Chase agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Chase: General Information

Chase has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Chase using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-935-9935 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Chase.

Do Chase and GetHuman work together?

GetHuman has no relationship with Chase and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Chase Contact Info

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