Chase Help Pages

Chase Customer FAQ, Forum, and Online Help Desk

Chase Help @ chase.com
Customer Help
  • It takes an average of 26 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9am.
  • Common topics include Card Issue, Dispute a Charge, Get Banking Help, Account Access, Report Fraud, and more.
Since there is a phone number available, we have to recommend calling Chase and talking to a real human being instead of searching their help site for answers.

Recent Chase help topics searched

My Card was stolen I need a replacement sent to ** Hornbeam Road*Mildenhall*Bury St. Ed...
Need to know if I paid a company African Hartebeest Safaris $**** on or around April...
Need to know if I paid a company African Hartebeest Safaris $**** on or around April **, ****
******************chase...
Regarding reference number ************. On October * I received a letter from chase as...
I was signed up for a CC I didn’t sign up for. Do not want or need it.
Mi cuenta se bloque* por intentar hacer varios env*os de dinero no entiendo porque siem...
Trying to open new checking & savings with STARTNOW promo but application keeps getting...
Trying to apply for new checking & savings with STARTNOW coupon code, getting an error...
My chase account is locked and debit card is lost
Fraud charge on account, need new debit card number, and shippment. locked account
Where is my ATM card?
Talk to a person about list check book
I don't know where my debit card is and I need my funds transferred to my other bank ac...
I can't log in and I don't have my account number or card. I have my ID though if you n...
My credit card was stolen,please stop the card use
Want info on opening business account

Chase Online Help at chase.com - Info & Stats

Help desk addresshttps://www.chase.com/online/services/customer-service-support.htm
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time26
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating85%
Quality of help rating76%
Votes for online help333
When this was last updatedFri Apr 12 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-935-9935

Chase Help Pages: What to Know

This is the Chase help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Chase's best customer help page or faq or forum, this is the best entry point according to 95,778 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-935-9935) which we show above. Sometimes when you dig through the various help topics and volumes on chase.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Chase agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Chase: General Information

Chase has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Chase using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-935-9935 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Chase.

Do Chase and GetHuman work together?

GetHuman has no relationship with Chase and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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