British Gas Help Pages

British Gas Customer FAQ, Forum, and Online Help Desk

British Gas Help @
Customer Help
Average time to fix: (37 hours)
Busiest time: 10:15am
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Recent British Gas help topics searched

I topped up my smart meter £** message came on screen to phone it was after * pm and yo...
I want to change my payments
A*c *************I currently have pay as you go meters and would like to switch to dire...
I haven't received my villaGe are normally issued on the *th of the month.
I have received an email from British gas saying I'm due you money, I think it is a sca...
I’ve received a bill via email from”British Gas”. I’m not a customer and think it’s a s...
I have received by e-mail a statement that my bill is overdue. I am not a British Gas...
My radiators are hot but they are turned off at the meter in the airing cupboard and at...
New customer I need to give you my meter readings, your app. Is not letting into it at the mo
Hiya I've lost my gas card and now I've nearlly used my emergency credit on it and now...
My hot water is permanently on as the switch is stuck.*This has happened previously and...
I've been changed over to BG as my last supplier ceased trading (Breeze Energy ) I'm no...
I need help with electric my mum is the tenant but she died * weeks ago I have been to...
please put £***.** back in HALIFAX bank as I have paid twice thank you
paid my bill twice £***.** *****@***.com please put £***.** back in my bank.Thank you
I paid my bill and now I have had a letter back saying your sorry to see me go and than...
I need an emergency home cover appointment as I’m register vulnerable and my cooker not...

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British Gas Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time37
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating75%
Quality of help rating69%
Votes for online help518
When this was last updatedMon Jul 06 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0333 202 9802

British Gas Help Pages: What to Know

This is the British Gas help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for British Gas's best customer help page or faq or forum, this is the best entry point according to 18,654 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0333 202 9802) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from British Gas agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting British Gas: General Information

British Gas has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with British Gas using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0333 202 9802 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like British Gas.

Do British Gas and GetHuman work together?

GetHuman has no relationship with British Gas and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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