British Gas Help Pages

British Gas Customer FAQ, Forum, and Online Help Desk

British Gas Help @
Customer Help
Average time to fix: (39 hours)
Busiest time: 3:45pm
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Recent British Gas help topics searched

We need a replacement receiver for our hive heating system.*This is urgent as we are bo...
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Hi, we are a home care number **********. We booked an emergency engineer on Sunday **t...
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Want to change my E Mail address
I have kitchen appliance cover and have replaced my dishwasher so I need to tell you ab...
Can I request for the warm home discount to be put automatically on both meters
They've sent me an estimated bill despite me submitting actual readings online. I can't...
The Smart meter does not read the gas useage and British Gas refuse to either fix, repl...
Trying yo check about my monthly payments. I was the live chat then got cut off ,will s...
I would like a refund please
I have prepayment meter and topped up my key on Monday. Upon tyring to put key in meter...
I received my winter warmer payment but as I am ** and shielding was unable to go to po...
I am a priority services customer who is visually impaired. I am therefore unable to re...
How do I ring B gas from abroad **** does not work for me. Is there a number when ringi...
I can't get on my account on the app
I had no gas for months I finally got someone out to fix it. I have put £** then anothe...

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British Gas Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time39
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating77%
Quality of help rating71%
Votes for online help520
When this was last updatedSat Apr 10 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0333 202 9802

British Gas Help Pages: What to Know

This is the British Gas help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for British Gas's best customer help page or faq or forum, this is the best entry point according to 18,654 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (0333 202 9802) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from British Gas agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting British Gas: General Information

British Gas has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with British Gas using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 0333 202 9802 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like British Gas.

Do British Gas and GetHuman work together?

GetHuman has no relationship with British Gas and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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