The question we are asked most often is about how to talk to British Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Do I have to have a smart meter if I change supplier to British Gas
No, you are not required to have a smart meter if you switch to British Gas. However, they might offer you the option to install one to help you track your energy usage more easily.
Asked Jul 2, 2024 9:48 AM
How do I inform British gas I have fitted solar panels
To inform British Gas that you have fitted solar panels, you will need to update your account details and possibly provide documentation about the installation. This includes the MCS certificate and details about the generation meter.
Asked Jul 1, 2024 10:04 AM
How do I register with British Gas by phone
We can't directly register you by phone, but you can check the most up-to-date contact information right here on this page to speak with a representative who can assist you with the registration process.
Asked Jun 24, 2024 11:15 AM
How do I get a gas supply into myhouse
To get a gas supply into your house, you'll need to contact British Gas to arrange the installation and setup. They will guide you through the process, which includes assessing your property, providing a quote, and scheduling the installation work.
Asked Jun 23, 2024 4:43 PM
Recently installed boiler with hive thermostat can the thermostat be changed to an easier setting one
Yes, you can change the settings on your Hive thermostat to a more comfortable and easy-to-use configuration. It is designed to make managing your home heating convenient for you. If you find the current setting complex, you might want to consider setting up a schedule or creating a heating plan which would automate your heating control. You can also use the Hive app on your smartphone to easily adjust settings no matter where you are. Remember, it's designed to suit your needs so feel free to explore and adjust settings until you find your ideal configuration.
Asked May 25, 2024 3:47 PM
Help me with my British Gas customer service issue
If you smell gas in your home, it's important to act quickly and follow these steps:
1. Open all doors and windows to ventilate the area.
2. Avoid lighting any matches or smoking.
3. Do not operate any electrical switches or appliances.
4. Turn off the gas supply at the mains, if possible.
5. Leave the building immediately and call the emergency gas helpline once you are a safe distance away.
Remember, gas leaks can be dangerous and should be treated as an emergency. Follow these steps to ensure your safety and the safety of others in the area....