The question we are asked most often is about how to talk to British Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
how do i know someone at my door is from british gas
When someone from British Gas visits, they should always carry an identification badge with their name, photo, and the British Gas logo. You can ask them to show you their badge. Additionally, British Gas representatives typically wear uniforms or branded clothing. If you're unsure, it’s perfectly fine to verify their identity before allowing them inside. Customers can contact British Gas through the link to the most up-to-date contact information on this page.
Asked Oct 27, 2024 6:58 PM
My husband has recently passed away. I wish to change name of account holder to my own name. I do not have details of the account number which is make no it impossible to get anywhere without it. No other details need to be changed
We're sorry for your loss. You can change the name on the account to your own even without the account number. You'll typically need to provide information such as the deceased's name, address, and possibly a copy of the death certificate. This will help British Gas locate the account and make the necessary changes.
Asked Aug 6, 2024 3:00 PM
Do I have to have a smart meter if I change supplier to British Gas
No, you are not required to have a smart meter if you switch to British Gas. However, they might offer you the option to install one to help you track your energy usage more easily.
Asked Jul 2, 2024 9:48 AM
How do I inform British gas I have fitted solar panels
To inform British Gas that you have fitted solar panels, you will need to update your account details and possibly provide documentation about the installation. This includes the MCS certificate and details about the generation meter.
Asked Jul 1, 2024 10:04 AM
How do I register with British Gas by phone
We can't directly register you by phone, but you can check the most up-to-date contact information right here on this page to speak with a representative who can assist you with the registration process.
Asked Jun 24, 2024 11:15 AM
Help me with my British Gas customer service issue
If you smell gas in your home, it's important to act quickly and follow these steps:
1. Open all doors and windows to ventilate the area.
2. Avoid lighting any matches or smoking.
3. Do not operate any electrical switches or appliances.
4. Turn off the gas supply at the mains, if possible.
5. Leave the building immediately and call the emergency gas helpline once you are a safe distance away.
Remember, gas leaks can be dangerous and should be treated as an emergency. Follow these steps to ensure your safety and the safety of others in the area....
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