British Gas Customer Service Issues

British Gas scheduled an appointment for an urgent boiler repair and service tomorrow between 8 a.m. and 6 p.m. Unfortunately, I may have difficulty being available all day due to my elderly sister's hospitalization and care needs. I would greatly appreciate if they could provide a more specific time frame for the service, such as morning or afternoon. The automated telephone system at British Gas only offers options to book, change, or cancel appointments, making it challenging to speak with a live representative.

We have insurance through British Gas, but we currently can't locate the paperwork with the password. Tonight, all power in the kitchen went out, including sockets and lighting. We attempted to pinpoint the issue but the garage fuse repeatedly tripped. The problem occurred while using the microwave and kettle. I've emptied the fridge freezer and luckily the garage freezer is still operational. Given my husband's disability and our age, we hope to schedule a repair appointment for tomorrow. The account is under my husband's name, but he can't recall the password. Our address is at Kyalami, Ashurst Drive, KT20 7LW. You can reach me at [redacted]1.

I am reaching out about claiming the winter payment from British Gas. Last year, I couldn't apply due to illness, although I have done so in the past without missing a payment ever. At 69 years old, with my 68-year-old husband both in poor health, his bone cancer resulted from battling prostate cancer. Despite trying for days to reach someone, I haven't been able to talk to anyone directly. I kindly request a callback. Thank you, Kathleen Rothery, 3 Bridgewater Close, Battle Hill, Wallsend NE28 9EE.

I recently lodged a complaint about the prolonged delays in receiving a response regarding my Solar Energy system. After being informed I would be contacted within 21 days, I did not hear anything. Upon following up with British Gas, I discovered that my complaint had been inexplicably canceled. Despite multiple attempts to contact them, including long waits on hold and getting disconnected, I have not been able to get a satisfactory explanation. I have been a customer of British Gas (formerly North Thames Gas) since [redacted], a total of 63 years. However, I am now considering switching to a different provider unless British Gas can provide me with a valid reason to remain with them. -Ms. E. Dugard

I am the landlord of a flat located at Flat 4, 4 Grafton Yard, London NW5 2NF, which is currently rented out. The British Gas account number associated with this property is [redacted]07. The previous tenants vacated the premises on 5/9/23, and new tenants took over the gas account promptly thereafter, as verified by my agent. I have not received any gas bill for the period in question, but recently received an email requesting payment of a "final gas bill" amounting to £[redacted].74. I kindly request a review of your records to rectify any errors and confirm that no outstanding payment is due for this account. Thank you. Sir R. Floud

I am seeking assistance in locating the energy supplier for a property previously occupied by my tenant who did not leave a forwarding address. I am uncertain of the energy supplier and would like to know if you provided services to the tenant. If not, could you guide me on how to identify the correct supplier? The tenant's details are as follows: Tenant: F.A. Reilly Property Address: 16 Parc Pendre, Kidwelly, SA17 4TD Contact Number: [redacted]3 Your help in this matter would be greatly appreciated, as the tenant is unresponsive to my calls.

I encountered an issue when submitting my monthly gas reading. The system indicated that my account is closed, directing me to a new system. However, the new system does not recognize my account, which is confusing as I have been submitting readings for over a decade. Additionally, I received a notice that a Direct Debit will be taken for the closing balance this month. I would appreciate clarification on the current situation.

We reached out to arrange an engineer last week due to the electricity issue. Unfortunately, we faced difficulties as we waited the whole day on Thursday and couldn't reach anyone on Friday. Yesterday, I had three conversations with agents and booked a visit for 1 pm, with a promise of arrival within 4 hours. However, nobody showed up. I later learned the engineer was on route at 4:50 pm - we waited until 6 pm. Regrettably, I had to leave when the engineer called at 6 pm. I now need to reschedule for today between 9 am and 5 pm. The full address is 21 Temple Fortune Lane NW11 7TS, Flat 4, and my reference number from yesterday is s[redacted].

Hello, I need to submit my gas and electric meter readings. I'm unable to access my online account as it's temporarily disabled after entering the wrong password. I'm waiting for the reset link. Can you assist me? My name is Nirvana S., and my address is [redacted] Philip Lane, Tottenham, London, N15 4AB. Thank you. If you need to contact me, my number is 07[redacted]27. Thank you. 🙏