How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Bath & Body Works phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English. Next, you must choose an option 1-3 or 9.
Here is how our research team describes the way the Bath & Body Works phone system greets you: To check the status of your order, press 1. For the mailing list, press 2. For online customer care or to place an order, press 3. For medical assistance, press 8.
Below are some clips we've found from Bath & Body Works's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Bath and Body Works customer care.
For English, press or say one."
Excerpt from a call with Bath & Body Works
Thursday, May 2, 2024 11:44 PM
What are the hours and when should I call?
Bath & Body Works operates the call center for this 800-756-5005 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,194 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bath & Body Works phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bath & Body Works staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bath & Body Works is Sunday.The most busy day to call is Friday, which averages 69% more phone calls by comparison.Again, this is based on a sample of 1,194 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday, which is 562% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Longest
Wed
Shortest
Thu
Fri
Sat
The best time to call Bath & Body Works
In summation, the best day to call Bath & Body Works is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Bath & Body Works staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Bath & Body Works
If you have time to do a bit of reading before you call Bath & Body Works, we recommend you read over some of our problem-specific articles.
Bath & Body Works is a prominent retailer offering customers an extensive range of body care and home fragrance products. Our brand specializes in producing high-quality and innovative items that cater to personal well-being, enhancing self-care routines, and creating a cozy atmosphere. Bath & Body Works showcases an array of products including body lotions, shower gels, fragrance mists, candles, and so much more. With a focus on luxurious scents and pleasing aesthetics, our collections cater to diverse tastes and preferences, providing something for everyone. We are committed to providing customers with exceptional experiences through our carefully crafted products, ensuring they can indulge in self-care rituals and transform their homes into inviting sanctuaries. Discover the delightful world of Bath & Body Works where fragrance and self-care meet.
Bath & Body Works stores are conveniently located throughout the United States. With over 1,700 stores across the country, you can find our stores in shopping malls, strip centers, and standalone locations. We strive to bring our customers the best shopping experience possible, which is why we carefully select prime locations in both urban and suburban areas. From bustling cities to small towns, Bath & Body Works stores are just around the corner. To locate a store near you, you can use our store locator tool on our website or contact our customer service team for assistance. We are excited to welcome you to one of our stores to indulge in our extensive range of bath, body, and home care products.
Click the link above to get answers to just about any Bath & Body Works customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bath & Body Works, and their purpose. Are any of these similar to the reason you are trying to call?
Missing item from order: "Hi. I just received my order today, and I'm missing one item."
- From a call lasting 7m 9s , May 2, 2024 11:44 PM
Incorrect pricing on order: "It's cost me eighty dollars for hand soap, that's ridiculous."
- From a call lasting 8m 8s , Apr 26, 2024 5:50 PM
Placing order over phone: "I was trying to place an order. Can I place it over the phone?"
- From a call lasting 15m 41s , Apr 14, 2024 8:18 PM
Product availability inquiry: "Do you still have a buy one get"
- From a call lasting 3m 7s , Mar 29, 2024 4:09 PM
Missing items in order: "I only have one box with one in here."
- From a call lasting 4m 35s , Mar 28, 2024 3:52 PM
Promotion not applying correctly: "I'm supposed to get three free, but it's charging me for all six."
- From a call lasting 4m 42s , Mar 26, 2024 2:27 PM
Address shipping issue: "I changed my address but the package is still going to my old address, I'm frustrated."
- From a call lasting 8m 11s , Mar 24, 2024 3:24 PM
Broken candle replacement: "I shipped some candle to my daughter in California, and one of them showed up broken."
- From a call lasting 7m 53s , Mar 20, 2024 8:21 PM
Missing package inquiry: "I have not received my package which is paid for."
- From a call lasting 4m 28s , Mar 18, 2024 5:43 PM
Order inquiry missing items: "I'm looking at my order. It seems like there's stuff missing."
- From a call lasting 7m 52s , Mar 17, 2024 8:30 PM
More Bath & Body Works Customer Service Contacts
There are of course other ways to contact Bath & Body Works customer service besides the phone. Below we list the best ones, by medium.
Bath & Body Works Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Bath & Body Works customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Bath & Body Works's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bath & Body Works agent. This phone number is Bath & Body Works's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-756-5005 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Bath & Body Works first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bath & Body Works has 2 phone numbers. It's not always clear what is the best way to talk to Bath & Body Works representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bath & Body Works. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bath & Body Works. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.