Apple Help Pages
Apple Customer FAQ, Forum, and Online Help Desk
Apple Help @ apple.com
- It takes an average of 7 hours to fix issues starting at their website.
- This link goes to the Technical Support section of their help site.
- The most trafficked time of day is around 10:45am.
- Common topics include Warranty and Repairs, Refunds and Returns, Account Access, Device Support, Dispute a Charge, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Apple and talking to a real human being instead of searching their help site for answers.
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Apple Online Help at apple.com - Info & Stats
Help desk addresshttp://www.apple.com/support/
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time7
Rank amongst all ways to reach them3
Other means of communicationphone, web, facebook, twitter
Communication customer rating68%
Quality of help rating81%
Votes for online help2,135
When this was last updatedWed Feb 28 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-275-2273
Apple Help Pages: What to Know
This is the Apple help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Apple's best customer help page or faq or forum, this is the best entry point according to 156,552 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-275-2273) which we show above. Sometimes when you dig through the various help topics and volumes on apple.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Apple agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Apple: General Information
Apple has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Apple using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-275-2273 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Apple.
Do Apple and GetHuman work together?
GetHuman has no relationship with Apple and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.