Apple Help Pages

Apple Customer FAQ, Forum, and Online Help Desk

Apple Help @ apple.com
Customer Help
Average time to fix: (7 hours)
Busiest time: 3:45pm
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Recent Apple help topics searched

My phone is not working properly is now more details
My iPhone is disabled please help me
My email in my iPhone is currently empty when it shouldn’t be
need help setting up macbook pro **
Does apple ask for ss* to verify account through email
My Iphone * is being very weird and I need help figuring out the problem and ow to fix it.
Bought new iPhone ** and was supposed to get a trade-in box to return my old phone but...
I downloaded my files from iCloud for first time and on my notes file I was given messa...
Purchased Apple *k TV. Supposed to have * year apple plus subscription. How do I receive?
Monthlycharge of $*.** on credit card bill by apple????
The apple TV box won't work I resetted and updated ur
II need to access my account but do not remember my password...the phone was stolen so...
I forgot my apple id pasword
I’m working from a friends phone. I lost my cell phone and bought a replacement but can...
My MacBook is frozen and so is mouse. Command option esc non responsive. Keyboard non r...
my ipod classic don't work,needs repair
I don't have an issue. I just wanted to tell you that I have received several phone ca...

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Apple Online Help at apple.com - Info & Stats

Help desk addresshttp://www.apple.com/support/
Call-back availableNO
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time7
Rank amongst all ways to reach them2
Other means of communicationphone, web, facebook, twitter
Communication customer rating72%
Quality of help rating85%
Votes for online help2,139
When this was last updatedWed Feb 24 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-275-2273

Apple Help Pages: What to Know

This is the Apple help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Apple's best customer help page or faq or forum, this is the best entry point according to 156,552 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-275-2273) which we show above. Sometimes when you dig through the various help topics and volumes on apple.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Apple agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Apple: General Information

Apple has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Apple using 4 different media: phone, web, facebook, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-275-2273 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Apple.

Do Apple and GetHuman work together?

GetHuman has no relationship with Apple and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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