AliExpress Help Pages

AliExpress Customer FAQ, Forum, and Online Help Desk

AliExpress Help @ aliexpress.com
Customer Help
Average time to fix: (56 hours)
Busiest time: 9:30am
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Recent AliExpress help topics searched

it says i have a account but i dont
I want to order on of your vinal eyes for a beauty shop only I can't find a place to o...
Hi**On the *th september you sent me an email confirming i would get a partial refund o...
I cannot verify my account after green bar having successfully signed in. I am asked t...
Hi. In year **** I won a * million dolar price. And did not get it. Please check my acc...
Hello, I am Jahirul from Bangladesh. I am a textile engineer who completed Master of Te...
I have returned the Order ****************,I couldn’t find the returning label so I had...
Many orders have not arrived, AliExpress has not dealt with the issue
I've been wanting to change my aliexpress account password since I forgot my old one, h...
The seller asked me to contact Aliexpress as he received his package back in his store...
I received a bracelet I ordered very recently it was shipped nicely and sooner than I e...
during the lockdown period i ordered an oukitel c* touchscreen but it was not delivered...
Why you have stopped my access to the tv channels.??*I have ordered and paied for ** mo...
I order products and still didn't get any confirmation message why?? My cell is ***********
I havent got my refund for a diesel heater i bought. Its been * weeks since aliexpress...
I CANNOT SIGN IN AFTER SIGNING IN ASK TO VERIFY MY ACCOUNT BY MOBILE PHONE DR NOT ALLO...
I was trying to pay for my order but it won’t process help

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AliExpress Online Help at aliexpress.com - Info & Stats

Help desk addresshttp://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lwe
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time56
Rank amongst all ways to reach them1
Other means of communicationweb, chat
Communication customer rating73%
Quality of help rating67%
Votes for online help549
When this was last updatedSat Oct 17 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

AliExpress Help Pages: What to Know

This is the AliExpress help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AliExpress's best customer help page or faq or forum, this is the best entry point according to 14,682 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on aliexpress.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AliExpress agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AliExpress: General Information

AliExpress does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with AliExpress using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AliExpress.

Do AliExpress and GetHuman work together?

GetHuman has no relationship with AliExpress and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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