AliExpress Help Pages

AliExpress Customer FAQ, Forum, and Online Help Desk

Average time to fix: (55 hours)
Busiest time: 10:45am
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Recent AliExpress help topics searched

I ordered a product but it didn’t arrive till after I filled a dispute and I was grante...
Hi. I have a problem with my shipping address. *It doesn’t appear my number house. *And...
er number **************** is shown in USD i need it to be in Thai Baht
my order in the wrong currency it is in USD and i need it to be Thai Baht
I am locked out of my account because of suspicious activity detected by you guys. **I...
No me ha llegado el producto
AliExpress does not let me place my orders, I need to know if the page is having proble...
is that my old account Aliexpress disappeared after the update of the application and I...
My email was associated to a different account. I deleted this account but i still can...
Hey my card was stolen and used on you guys website how do I can me order
Name: emirys colin**Address: ** lilac court ** crown mews E** *HQ London **Email: emiry...
Hi I ordered ebike kits and seller send me damage motor I contact him and he told me if...
Bestellnummer:*****************Diese Ware habe ich nicht erhalten. *Klarna verlangt die...
Need to update my phone number
On my last orders from Ali Express Im not receiving receipts or confirmations for order...
IP camera that is meant to be reachable over *G has quality issues and does not work wi...
Tengo muchos pedidos k no me han llegado y aparecen como recibido plisss que hago????
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AliExpress Online Help at aliexpress.com - Info & Stats

Help desk address
http://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lwe
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
55
Rank amongst all ways to reach them
1
Other means of communication
web, chat
Communication customer rating
72%
Quality of help rating
66%
Votes for online help
550
When this was last updated
Fri Oct 18 2019 09:00:00 GMT+0000 (UTC)

AliExpress Help Pages: What to Know

This is the AliExpress help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AliExpress's best customer help page or faq or forum, this is the best entry point according to 14,682 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on aliexpress.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AliExpress agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AliExpress: General Information

AliExpress does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with AliExpress using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AliExpress.

Do AliExpress and GetHuman work together?

GetHuman has no relationship with AliExpress and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

AliExpress Contact Info

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