AliExpress Help Pages

AliExpress Customer FAQ, Forum, and Online Help Desk

AliExpress Help @ aliexpress.com
Customer Help
  • It takes an average of 53 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 3:15pm.
  • Common topics include Missing Order, Problem With a Seller, Refund a Charge, Track a Package, Return an Order, and more.
Start typing out the reason you want to get in touch with AliExpress. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent AliExpress help topics searched

bitte rufen sie mich an: Deutschland*Telffon: ***** ***** *ich spreche nur deutsch !
erbitte Kundendienst BITTE !!!!
erbitte menschlichen Kundendienst
Ich spreche nur deutsch. Bitte Kundendienst
I never got my order been ** days , cant contact anyone , i wont a full refund and i wi...
URGENT URGENT URGENT*I have had my ANZ debit card stolen and used to purchase items at...
I ordered a sata hard drive and got a usb hard drive that is very slow and doesn't work...
Se rompi* mi tel*fono y en el tel*fono nuevo no sale mi historial de compras
missing item that says its been delivered.o*n ****************.*Terry Sayer ** Towerhil...
How do I change my address - I can't find my contact info anywhere. Thank You
Ich habe ein Problem mit zwei Bestellungen und habe die Ware seit August nicht mehr erh...
I can't login to my account I have a new email address need to update
I made a order from Aliexpress they took my money of$**.**and I either want my patio le...
I've made multiple purchases from AliExpress over the years. More recently however I've...
No satisfaction this item
I ordered something on AliExpress. The order arrived. I was not there. I only got the o...
Hello I made * orders today and updated the address where I want it shipped and it's st...

AliExpress Online Help at aliexpress.com - Info & Stats

Help desk addresshttp://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lwe
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:15pm
Average turnaround time53
Rank amongst all ways to reach them1
Other means of communicationweb, chat
Communication customer rating70%
Quality of help rating64%
Votes for online help552
When this was last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

AliExpress Help Pages: What to Know

This is the AliExpress help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AliExpress's best customer help page or faq or forum, this is the best entry point according to 14,682 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on aliexpress.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AliExpress agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AliExpress: General Information

AliExpress does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with AliExpress using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AliExpress.

Do AliExpress and GetHuman work together?

GetHuman has no relationship with AliExpress and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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