AliExpress Help Pages

AliExpress Customer FAQ, Forum, and Online Help Desk

AliExpress Help @
Customer Help
Average time to fix: (78 hours)
Busiest time: 2pm
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Recent AliExpress help topics searched

I’m facing an issue to pay for my order
i choosed bad dispute reason and aliexpress finished my dispute withaut any communicati...
I just want to stop receiving promotion offers
I order ** stuff before * months nothing came yet can you tell me when will come and US...
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AliEpress seems to have incorrect order calculation, when receiving a discount with a c...
My membership did not upgraded.*It should be on the *th **Hicran K*H*****@***.com***.**.****
My membership did not upgraded..
Hallo ,I bought ***.** on July *th, **** I need the invoice please
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Hello! Could i sell your product in my own online store?
How to set up tax exempt account ?
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maybe you can help me every time I make orders I have to pay for shipping for each I...
I ordered trays. These were ** August in the Netherlands. I have written to the seller...
I tried to cancel my order on aliexpress but it comes waiting to be shipping inspite of...

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AliExpress Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time78
Rank amongst all ways to reach them1
Other means of communicationweb, chat
Communication customer rating95%
Quality of help rating89%
Votes for online help527
When this was last updatedFri Oct 15 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

AliExpress Help Pages: What to Know

This is the AliExpress help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AliExpress's best customer help page or faq or forum, this is the best entry point according to 14,682 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AliExpress agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AliExpress: General Information

AliExpress does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with AliExpress using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AliExpress.

Do AliExpress and GetHuman work together?

GetHuman has no relationship with AliExpress and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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