AliExpress Help Pages

AliExpress Customer FAQ, Forum, and Online Help Desk

AliExpress Help @ aliexpress.com
Customer Help
Average time to fix: (80 hours)
Busiest time: 9:30am
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Recent AliExpress help topics searched

On Friday my bank account had * charges from Ali Express in which I never made myself...
Good day. My card was charged for * orders that were not made by me last week. What can...
Wszystko,ca*y czas pisze do Was ,o pozytywne za*atwienie tej sprawy.Od lipca do dzisiaj...
I made an order for Aliexpress in the Yanav store, tesla audio system for Infiniti qx...
I would like to get my account back that was disabled for no raison and I have my order...
My packages are sent to the wrong place very far from my house. my postal service wont...
***** **:****Order information*If you want to change your order info, leave a note to t...
Why is my shopping cart empty?*Where have my items gone from my wipe list?**Peter Bened...
I am keep getting an error messaging on the checkout page, therefore I am unable to pur...
hi ! on the * October you have taken **,** euros on my bank cpte FR...
Daniel REGNERY -*b route de pechbonnieu ***** casteginest FRANCE *****@***.com GSM...
hi ! the **** you have taken **,** E on my bank and *) i have no copy on my mail about...
I don't know why i getting this. i did not violated any rules of ali express but still...
Hi, I am writing to you asking for your help.*I checked my bank account and it turned o...
I requested a refund for my order and cashapp says they received it but is waiting for...
I accidentally select I receive package want to know if it is still on it's way
My order was shipped but my son accidentally select I receive package and I can't track...

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AliExpress Online Help at aliexpress.com - Info & Stats

Help desk addresshttp://www.aliexpress.com/help/contactus.htm?spm=2114.11010108.14.9.2m4lwe
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time80
Rank amongst all ways to reach them1
Other means of communicationweb, chat
Communication customer rating56%
Quality of help rating91%
Votes for online help525
When this was last updatedSun Nov 20 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

AliExpress Help Pages: What to Know

This is the AliExpress help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AliExpress's best customer help page or faq or forum, this is the best entry point according to 14,682 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on aliexpress.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AliExpress agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AliExpress: General Information

AliExpress does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with AliExpress using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AliExpress.

Do AliExpress and GetHuman work together?

GetHuman has no relationship with AliExpress and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

AliExpress Contact Info

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