AliExpress Help Pages

AliExpress Customer FAQ, Forum, and Online Help Desk

AliExpress Help @
Customer Help
Average time to fix: (54 hours)
Busiest time: 2pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent AliExpress help topics searched

N*mero de pedido * **************** Tuve problemas para localizar la direccion de devol...
Tuve problemas para localizar la direcci*n para la devoluci*n, pero consegui que cuando...
Hola necesito ayuda de la nada me cerraron la cuenta y no puedo recuperarla porque no t...
I Chat with Patrick who help me successfully to upload a video to be added as a new pro...
Litige has been canceled, I lost my money and item is defect. What a mess.
Quiero mandar un email
No funciona el chat de aliexpress
I want a refund of one of my orders, its been * months already since I bought them. I w...
I received my ordered package, BUT IT WAS EMPTY... NOTHING IN IT! Only teared paper box...
My order id ****************.*I still haven't received it**I did not buy it on my accou...
I don't wanted to order two of the same parts you all need to cancel one and refund me...
Unknown charge from Aliexpress
Due to the situation of the corona, and the delay of delivery, and the non-arrival of p...
Hi,*I recently an item I purchased on Aliexpress, a generator battery charger but it w...
I placed an order by accident. Money has been taken out of my account. I’ve cancelled t...
Dear mr.mrs.**in ** juli i make an order number **************** for **,** euro but o...
concern order **************** dispute, i try to send a video but fail. please help?

Get help with my issue

AliExpress Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time54
Rank amongst all ways to reach them1
Other means of communicationweb, chat
Communication customer rating71%
Quality of help rating65%
Votes for online help551
When this was last updatedFri Jul 31 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

AliExpress Help Pages: What to Know

This is the AliExpress help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AliExpress's best customer help page or faq or forum, this is the best entry point according to 14,682 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AliExpress agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AliExpress: General Information

AliExpress does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with AliExpress using 2 different media: web, chat. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AliExpress.

Do AliExpress and GetHuman work together?

GetHuman has no relationship with AliExpress and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

AliExpress Contact Info

Other Company Help Desks

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!