AOL Help Pages

AOL Customer FAQ, Forum, and Online Help Desk

AOL Help @ help.aol.com
Customer Help
  • It takes an average of 3 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:45pm.
  • Common topics include Hacked Account, Recover Account, Reset Password, Cancel Account, Refund a Charge, and more.
Since there is a phone number available, we have to recommend calling AOL and talking to a real human being instead of searching their help site for answers.

Recent AOL help topics searched

Unable to log into email.
My email account has been compromised and I no longer have access to it. *****@***.com...
One of my old email addresses was H*****@***.com. I have not used this email since appr...
try to respond to and article place on aol and it says "oops connectivity problem"*hit...
Very simple, some how all my old mail is empty and has shown up in recently deleted...
Can’t find Outbox in Mail.
Email hacked change password but it was Aol ??*That hacked me my Verizon.net email
The top line of the emails I send says "Have a nice day". I'd like it to say my name in...
Apparently hacked. Contact list wiped out. Now getting **** spams a day but no emails...
AOL has locked me out after * decades due to the new security procedures that do not wo...
I am locked out of my AOL email account (*****@***.com). I have no way to receive the v...
Received an email about AOL Mail no longer supporting third-party applications. I have...
Can’t login into my aol
How do you turn off grammar check in email
I NEED TO CHANGE PAYMENT WITH AOL MY CARD ON FILE IS NOT GOOD FOR NEXT PAYMENT . MY BAN...
When I try to log into my account I get the verification process. I get the code and wr...
I receive an email about security problem with my Aol account today. Is this a scam?*Rick

AOL Online Help at help.aol.com - Info & Stats

Help desk addresshttps://help.aol.com
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time3
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web, twitter
Communication customer rating69%
Quality of help rating73%
Votes for online help437
When this was last updatedTue Feb 27 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-827-6364

AOL Help Pages: What to Know

This is the AOL help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AOL's best customer help page or faq or forum, this is the best entry point according to 113,436 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-827-6364) which we show above. Sometimes when you dig through the various help topics and volumes on help.aol.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AOL agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AOL: General Information

AOL has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AOL using 4 different media: phone, chat, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-827-6364 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AOL.

Do AOL and GetHuman work together?

GetHuman has no relationship with AOL and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

AOL Contact Info

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