iTunes Email

Emailing iTunes Customer Support by GetHuman

itunesstoresupport@apple.com
Customer Service Email
Average reply: (3 hours)
Expect replies: 24 hours, 7 days
Usually writes back @ 9:30am
Why do you want to write to iTunes?
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Customers recently wanted to email iTunes about the following:

ALL OF MY PLAYLISTS HAVE DISAPPEARED
I have unauthorized charges on my account from itunes
I have a charge in my bank account that should not be there. I would like the charge ex...
I found charges in my bank statement that I don't understand as I never signed up for iTunes.
I have a credit card linked to my account and I want to see who charged what on my bill.
I cancelled a subscription but I’m still getting charged.
After an hour of trying, I cannot find a way to gift a song to someone. Just want to kn...
Purchased album has dissapeared
I was looking at purchasing this subscription but I realized it wasn’t what I wanted an...
I need help please.*My tablet is not connected to the wifi and I need you to turn back...
I am blocked from my iTunes account. I can’t remember my password and it is impossible...
Paid for a song but won't play it
Help me with my issue

iTunes Email Support - by the Numbers

Email address
itunesstoresupport@apple.com
Call-back available
NO
Department you are emailing
Customer Service
Customer service hours
24 hours, 7 days
Most likely time of response
9:30am
Average wait
3
Rank (overall)
2
Alternate methods
Quality of communication
87%
Quality of help
61%
Customer votes
4,141
Information last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-676-2775

iTunes Customer Service Email

Email iTunes customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for iTunes customer service. This information is according to 389,370 GetHuman users who are also iTunes customers over the past 180 days. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. But more often than not, iTunes customers want to talk to a real live human being as soon as possible and check it off their to-do list. And so they prefer calling iTunes at their 800-676-2775 phone number instead. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Change Order. When you email iTunes one of their customer service agents sitting in one of their call centers, likely located in Massachusetts or California, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open 24 hours, 7 days. If you send an email late at night, you probably won't get a reply until the next business day. It's sometimes hard to find information about how best to contact companies like iTunes by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.

Contacting iTunes

iTunes provides customer service by email and also by phone. There are 5 ways to reach iTunes across 3 communication modes: phone, email, web. In case you didn't realize there was an alternative, the best phone number for iTunes customer support is 800-676-2775. With our free tools, you can check out the current wait time for iTunes and use our Have Them Call Me Instead tool. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best iTunes customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact iTunes currently.

What's the connection between iTunes and GetHuman?

GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer iTunes's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!

iTunes Contact Info

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