How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ViaGoGo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from ViaGoGo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Viagogo. If you have purchased tickets, press one.
If you are selling tickets, press two.
If your tickets have sold, please enter the order number for your sale or your tickets haven't yet sold, please enter your listing ID."
Excerpt from a call with ViaGoGo
Monday, March 18, 2024 4:44 PM
The first phone menu
"Thank you for calling Viagogo. If you have purchased tickets, press one.
If you are selling tickets, press two."
Excerpt from a call with ViaGoGo
Tuesday, April 2, 2024 8:26 AM
After you press 1
"Are you calling about a Taylor Swift event? If yes, press one.
If no, press two."
Excerpt from a call with ViaGoGo
Saturday, April 6, 2024 10:08 AM
What are the hours and when should I call?
ViaGoGo operates the call center for this 877-263-2410 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 90 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ViaGoGo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ViaGoGo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ViaGoGo is Sunday.The most busy day to call is Thursday, which averages 333% more phone calls by comparison.Again, this is based on a sample of 90 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call ViaGoGo is Friday.
Why call this ViaGoGo number?
Below is a sample of recent calls to ViaGoGo, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with ticket download: "We sent some money for our tickets, and we want to have it on email."
- From a call lasting 12m 6s , Apr 6, 2024 10:08 AM
Ticket name change: "I just need to change the name on one of the tickets."
- From a call lasting 13m 19s , Mar 19, 2024 2:02 PM
Name change on ticket: "I just really wanna get the name changed."
- From a call lasting 9m 36s , Mar 19, 2024 11:33 AM
Refund status inquiry: "I've been waiting for the refund from the ticket I sold last November, but haven't received the money."
- From a call lasting 12m 17s , Mar 18, 2024 4:55 PM
Ticket upload delay: "I need to upload tickets by today, 6 PM, but event organizer hasn't released them."
- From a call lasting 29m 53s , Feb 26, 2024 3:49 PM
Extending ticket upload deadline: "I received an email saying I will need to upload my ticket by today, but I need to delay the delivery date as I'm still waiting on my finance team to provide it."
- From a call lasting 26m 26s , Feb 26, 2024 5:17 AM
More Ways to Contact ViaGoGo Customer Service
There are of course other ways to contact ViaGoGo customer service besides the phone. Below we list the best ones, by medium.
Must choose an option 1-2, then follow the prompts.
As a last, sometimes only, resort- ViaGoGo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ViaGoGo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ViaGoGo agent. This phone number is ViaGoGo's best phone number because 9,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-263-2410 include Find a Reservation, Trouble Buying Tickets, Account Access, Refund, Trouble Selling Tickets and other customer service issues. Rather than trying to call ViaGoGo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, ViaGoGo has 1 phone number. It's not always clear what is the best way to talk to ViaGoGo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ViaGoGo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ViaGoGo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.