How do I talk to a live human at US Postal Service (USPS)?
A:For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep.You can also use our free service that can talk to US Postal Service (USPS) for you and report back.
Q:
Does US Postal Service (USPS) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8:30pm, Sat 8am-6pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes and 59 seconds.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-8:30pm, Sat 8am-6pm EST · You'll want to state if this is domestic or international or they may put you on hold again. For Domestic & International Tracking. · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-11pm, Sat 7am-6pm EST · Keep pressing 0 Or keep saying "Complaint" · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8:30pm, Sat 8am-6pm EST · Press 2, then say "customer service" until transferred, then "No". · To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-7pm CST · Follow the prompts for the Accounting Help Desk · To track a package, please call 1-800-USPS. Postal employee, press 1. Past employee, press 2. Suppliers, press 3. All others, press 4, or say "customer." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm, Sat 8am-6pm EST · Direct to a human · Hold the line until a representative picks up. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Postal Service (USPS) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Postal Service (USPS) phone number to document the phone system.
Here is how our research team describes the way the US Postal Service (USPS) phone system greets you: To hear our Privacy policy, press 2. For delivery issues, press 3. For severe weather impact, press 4, or stay on the line, and we will help you.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For tracking a package / talking to a human about tracking a package. If you want to buy stamps, press 2 or say "Stamps" then say “Representative”. Listen and wait for it to speak. If you input anything before this it won’t do anything. Press 1 for tracking a package or say "Tracking." Say “Representative” and you will be transferred to a rep
Below are some clips we've found from US Postal Service (USPS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the United States Postal Service customer care center.
To hear our privacy policy, press two.
Multiple severe weather events are impacting the processing, transportation, and delivery of mail and packages across the United States.
Due to these weather events, please allow us additional time for final delivery of your item.
We are currently experiencing higher than expected call volumes, and wait time to speak to an agent may be longer than normal.
We apologize for any inconvenience and invite you to use our self-service options here or on u s p s dot com.
Service alerts.
For free at home COVID nineteen tests information, press one."
Excerpt from a call with US Postal Service (USPS)
Wednesday, January 24, 2024 1:19 AM
They may ask you to enter information with the dial pad
"You for calling the United States Postal Service customer care center.
To hear our privacy policy, press two.
Weather events are impacting the processing, transportation, and delivery of mail and packages across the United States.
Mail and package delivery might be impacted in the south, southeast, and Midwest regions due to flooding, tornadoes, and severe thunderstorms.
Where a potential lingering damage to infrastructure exist and or mobility is potentially impacted.
Due to these events, please allow additional time for the delivery of your items.
To hear this message again, please say repeat.
You have reached us during peak hours.
Wait times may be longer than expected. For more immediate service, please call between eight AM to four PM Eastern Standard Time.
Please stay on the line at the end of this call to take a short survey about your phone experience.
At any time during this call, you can return to the main menu by saying main menu.
To track the status of a package, report a package delivery issue, inquire about the status of a package service request, or schedule a redelivery.
Say package. To order to track the status of a package, report a package delivery issue, inquire about the status of a package service request, or schedule a redelivery.
Say package. To order stamps or sure.
Tracking a package. To get started, we'll need a valid tracking number, a redelivery number, or a service request number.
If you are calling from a smartphone, it might be easier to use our mobile feature where you can see and enter your number."
Excerpt from a call with US Postal Service (USPS)
Wednesday, May 8, 2024 10:21 PM
What are the hours and when should I call?
US Postal Service (USPS) operates the call center for this 800-275-8777 phone number Mon-Fri 8am-8:30pm, Sat 8am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,919 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Postal Service (USPS) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Postal Service (USPS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Postal Service (USPS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Postal Service (USPS) is Saturday.The most busy day to call is Monday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 1,919 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday, which is 727% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call US Postal Service (USPS) is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that US Postal Service (USPS) staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling this US Postal Service (USPS) Customer Number
Upon calling the United States Post Office for support, customers are directed to press 1 for Spanish assistance or 2 to hear the privacy policy recording. Otherwise, calls can remain on the line for support from a customer care agent. Before callers reach a menu of options, an automated system begins with a message stating that all US residential households are eligible to submit an order for free at-home rapid Covid-19 tests to be mailed out to them.
Since I was calling to get information about delivery options, I bypassed the test information and waited to hear the automated menu. The first options listed are customers' priority issues for calling including package delivery problems and weather-related hindrances to receiving mail. If this is not what you need, you’ll have to stay on the line for more options or to speak with a representative.
After hearing menu prompts, callers must say the word that matches their specific need such as ‘package’ to determine the status of packages based on a tracking or confirmation number, ‘mail’ to seek help with any delivery service problems and/or to halt mail service, ‘stamps’ to purchase stamps or ‘other’ for anything else not listed. I noticed the automated system is highly sensitive and picks up any background noise so be sure to find a quiet space to call. You can return to the main menu at anytime by saying ‘main menu.’
I attempted to bypass the menu and speak directly with a customer service agent by saying the word ‘agent.’ However, I was still directed to the automated menu until I said the word for what I needed. Unfortunately, this didn’t take me to a representative. I was on the phone for several minutes trying to reach someone to speak with, however I could not progress without a confirmation or tracking ID number. This was not a convenient use of my time.
If you do call after hours, when the system says no live agent is available, you can access a limited range of options over the phone such as buying stamps, checking the status of mail or verifying local branch hours and locations. The automated service does direct callers to the post office’s website for services such as tracking packages with an ID, placing a mail hold, changing your address or a variety of other choices for residents or businesses.
I found the lack of attainable help on the phone to be frustrating and believe accessing the website is a more efficient use of time. In addition, the website offers online forms for filing a claim due to lost, missing or damaged mail as well as an option to email the customer care center. Perhaps visiting your local post office branch to speak with someone in person is another way to seek help or address issues unanswered online.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call US Postal Service (USPS)
If you have time to do a bit of reading before you call US Postal Service (USPS), we recommend you read over some of our problem-specific articles.
If you need to reschedule a delivery from the US Postal Service, there are a few different options. You can use the USPS website or mobile app to change your delivery date or call their hotline and provide your tracking number. The process is relatively straightforward, no matter which method you choose. So next time you are not going to be home for your USPS delivery, don't worry; you can easily reschedule it.
If you are moving or would like to rent a post office box, you may contact your local post office and ask to submit your change with these helpful tips.
This article discusses the US Postal Service's Parcel Intercept service for intercepting packages after they have been mailed but before they have been delivered. Customer eligibility requirements are described, as are package eligibility requirements. Instructions for requesting an intercept of a package you have mailed and redirecting it are provided as well.
Click the link above to get answers to just about any US Postal Service (USPS) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Postal Service (USPS), and their purpose. Are any of these similar to the reason you are trying to call?
Requesting to speak with agent: "Yes, I would like to speak with an agent, please."
- From a call lasting 3m 7s , Jul 24, 2024 3:15 PM
Seeking assistance: "I need help from an agent."
- From a call lasting 4m 17s , Jul 24, 2024 3:10 PM
Change delivery address: "I'm calling to change the delivery address of that package."
- From a call lasting 33m 30s , Jul 23, 2024 11:10 PM
Tracking package with agent: "I would like to speak to an agent about my package."
- From a call lasting 22m 19s , Jul 22, 2024 8:11 PM
Assistance with Click and Ship label: "I have a question about click and ship label. So I'm planning to print a click and ship label that is actually a return label for shipping to me."
- From a call lasting 11m 21s , Jul 19, 2024 6:28 PM
More US Postal Service (USPS) Customer Service Contacts
There are of course other ways to contact US Postal Service (USPS) customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and US Postal Service (USPS) will reply our your email.
US Postal Service (USPS) Customer Service on X (formerly Twitter)
US Postal Service (USPS), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
US Postal Service (USPS) Customer Service on Facebook / Messenger
Some customer service teams, like that of US Postal Service (USPS), accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
US Postal Service (USPS) Customer Help Desk / Web Support
As a last, sometimes only, resort- US Postal Service (USPS) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Postal Service (USPS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Postal Service (USPS) agent. This phone number is US Postal Service (USPS)'s best phone number because 379,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-8777 include Local services, File a report, Complaint, Returns, Track an order and other customer service issues. The US Postal Service (USPS) call center that you call into has employees from Michigan, California and is open Mon-Fri 8am-8:30pm, Sat 8am-6pm ET according to customers. In total, US Postal Service (USPS) has 6 phone numbers. It's not always clear what is the best way to talk to US Postal Service (USPS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Postal Service (USPS). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Postal Service (USPS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
