How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ring Doorbells phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Ring Doorbells number should go right to a real human being
Here is how our research team describes the way the Ring Doorbells phone system greets you: Hello, thank you for contacting Ring Customer Support. For English, press 1. Thank you for contacting Ring. In order to provide you with the best service possible, please be sure you are in close proximity to your device. If you need help logging into your account or have billing, shipping, or Ring Protect plan questions, please press 1. For help setting up your device for the first time, press 2. For help with Ring Car Camera, press 3. For Technical Support for your devices, press 4. For help deciding which Ring products are the best fit for you, please press 5. For customer care, press 1. For all other assistance, please press 0 for the receptionist.
Below are some clips we've found from Ring Doorbells's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello.
Thank you for contacting Ring customer support. For English, press one.
Thank you for contacting Ring. In order to provide you with the best serve service possible, please be sure you are in close proximity to your device.
If you need help logging in to your account or have billing, shipping, or Ring Protect plan questions, please press one."
Excerpt from a call with Ring Doorbells
Thursday, January 11, 2024 1:20 AM
In fact, much of this information on this page is superfluous because this Ring Doorbells phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Ring Doorbells operates the call center for this 800-656-1918 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 2,646 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ring Doorbells phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ring Doorbells staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ring Doorbells is Sunday.The most busy day to call is Friday, which averages 91% more phone calls by comparison.Again, this is based on a sample of 2,646 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Sunday, which is 1325% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Shortest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call Ring Doorbells is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ring Doorbells staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Ring Doorbells number?
Below is a sample of recent calls to Ring Doorbells, and their purpose. Are any of these similar to the reason you are trying to call?
Signal jamming concerns, order status inquiry: "I think he's jamming the signal, trying to wear it down, and also want to know about the charge that I ordered and when is it coming."
- From a call lasting 37m 26s , Apr 19, 2024 2:58 PM
Phone assistance needed: "I need help while on the phone with somebody."
- From a call lasting 2m 6s , Apr 18, 2024 3:02 PM
No response: ""
- From a call lasting 2m 51s , Apr 15, 2024 6:41 PM
Connection issues with new router: "Well, I changed Comcast changed my router and that changed my Wi Fi so that my ring doorbell and Spotlight cams don't work anymore."
- From a call lasting 36m 28s , Apr 15, 2024 6:38 PM
Keypad not appearing: "I can't get the keypad to come up, so I can't answer your questions."
- From a call lasting 1m 36s , Apr 15, 2024 6:36 PM
Unsure of purpose: ""
- From a call lasting 27s , Apr 15, 2024 1:53 PM
Technical support for status check: "I wanted to take a look at the status step."
- From a call lasting 1m 23s , Apr 13, 2024 3:52 PM
Technical assistance: "Don't know how to get to the number one. It's on some kind of a screen."
- From a call lasting 1m 20s , Apr 12, 2024 8:43 PM
Shipping inquiry: "When will my order ship out?"
- From a call lasting 2m 40s , Apr 12, 2024 5:37 PM
General inquiries: "Thank you for contacting great customer support."
- From a call lasting 36s , Apr 11, 2024 8:16 PM
My Experience Calling Ring Doorbells at this Number
I had an issue updating my Ring Doorbell subscription, so I went online first to see if I could chat with someone. I was a bit shocked that such a modern brand would not offer a live chat option, but with no other choice, I picked up the phone to give them a call.
It was the evening before I had time to deal with the problem, so I called them pretty late, which might have helped me get through quicker. Despite this, the recording told me they have a higher-than-usual call volume, so I might have to wait for a while.
The first menu offered me a way to reset my password and told me to stay on the line for all other inquiries. I got a bit excited because I thought I might get to talk to a person, but a few minutes later, I was listening to another directory. There were five choices that included things such as troubleshooting the Ring, alarm sensors, and questions about billings, but none of them were things that I needed.
I decided to stay on the line, but that didn't help because then I got five more options related to alarm systems and had nothing to do with what I needed. It seemed that the directory map was now headed in a different direction. I ignored the options again and stayed on the line. Now it wanted me to verify my identity, which quickly turned into a problem because I wasn't skilled enough to quickly do what they wanted. I was told I could only verify my identity by using my Ring app or website.
The recording didn't offer much explanation, so I just stayed on the line again and magically, this time, I was connected to a salesperson. When I looked at the phone counter, it took 4 minutes of listening to directories to get to an actual person.
The customer service agent that helped me was clearly outsourced and had a thick accent, but I was able to sort out my problem. She talked through my subscription options and helped explain that if I downgraded my current subscription, I would not receive the same recording bonuses I currently had.
While she was able to help me, I would have still preferred a live chat agent because it would have been easier to understand. Still, in terms of customer service, the experience was okay. I got done with the call within ten minutes and did get the answers I needed. My one word of advice to anyone reading this would be to call later in the night when the lines aren't so busy.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Conclusion and closing notes
This is Ring Doorbells's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ring Doorbells agent. This phone number is Ring Doorbells's best phone number because 2,148 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-656-1918 include Installation Help, Refund a Charge, Return an Order, Device Support, Account Access and other customer service issues. Rather than trying to call Ring Doorbells first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ring Doorbells has 1 phone number. It's not always clear what is the best way to talk to Ring Doorbells representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ring Doorbells. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ring Doorbells. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
