Ring Doorbells Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you're viewing. You can use that to reach a representative for assistance with updating your payment method for your subscription benefits.

To pay for your subscription, you can sign in to your Ring account through the Ring app or the website. Navigate to the subscription section, where you can choose your plan and enter your payment information. Follow the prompts to complete your purchase. Make sure to keep your payment details up to date to avoid any service interruptions.

There could be several reasons why your Ring Doorbell is not detecting people approaching your front door. First, check the device's placement and ensure it is mounted at the correct height and angle. Ensure that motion detection settings are properly configured in the app, and that the motion sensitivity is set to an appropriate level. Additionally, verify that your Wi-Fi connection is strong and stable. If the device firmware needs updating, ensure it's up to date as this can affect performance. Lastly, check for any obstructions, like plants or decorations that might limit detection.

If your Ring camera is showing offline, try the following steps: First, check your Wi-Fi connection to ensure it's working properly. Make sure your Ring device is within range of your router and there are no obstructions. Restart your Ring device by unplugging it, waiting a few seconds, and then plugging it back in. You can also try rebooting your router. If the issue persists, check for any updates for the Ring app and the device itself. Finally, ensure there’s no interruption in power supply to the device.

If your Ring Doorbell is not detecting motion at night, ensure that the motion sensitivity settings are properly adjusted in the app. Additionally, check the positioning of your doorbell to avoid obstructions and ensure it has a clear view of the area you want to monitor. Low lighting conditions may also affect detection; consider enhancing the area with outdoor lighting. If issues persist, verify that your device's firmware is up to date.