Does Princess Cruise Line offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-5pm PST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Princess Cruise Line below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Princess Cruise Line phone number to document the phone system.
Here is how our research team describes the way the Princess Cruise Line phone system greets you: If you know the extension of the party you are trying to reach, press 1. For all other calls, please stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just remain on the line.
Below are some clips we've found from Princess Cruise Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures.
Come aboard. We're expecting you.
Avoid hold times to get answers to many of your questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com.
Please be advised that your call may be monitored and recorded for quality and training purposes.
If you know the extension of the person you are trying to reach, press one.
All other calls, please stay on the line.
Please press nine to hear important information regarding travel document requirements."
Excerpt from a call with Princess Cruise Line
Friday, January 5, 2024 2:43 AM
The first phone menu
"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures.
Come aboard. We're expecting you.
Avoid hold times to get answers to many of your questions.
Questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com.
Please be advised that your call may be monitored and recorded for quality and training purposes.
Press one.
Please press nine to hear important information regarding travel document requirement."
Excerpt from a call with Princess Cruise Line
Tuesday, March 19, 2024 9:10 PM
What are the hours and when should I call?
Princess Cruise Line operates the call center for this 800-774-6237 phone number Mon-Sat 8am-5pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 170 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Princess Cruise Line call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Princess Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Princess Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Princess Cruise Line is Saturday.The most busy day to call is Tuesday, which averages 94% more phone calls by comparison.Again, this is based on a sample of 170 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The cancellation policy for Princess Cruise Line is as follows: If you decide to cancel your cruise, you must notify Princess in writing. The cancellation charges depend on the number of days prior to departure. For example, if canceled 120 days or more before departure, the deposit will be refunded. However, if canceled within 119-75 days, a portion of the deposit will be forfeited. If canceled within 74-57 days, 50% of the total fare will be charged as a cancellation fee. Within 56-29 days, it increases to 75%, and within 28 days or less, the entire fare will be charged. It is important to refer to the specific terms and conditions of your booking for accurate information, as exceptions may apply.
Yes, there are age restrictions for passengers on Princess cruises. For most cruises, passengers must be at least 6 months old at the time of embarkation. However, for transoceanic, Hawaiian, and select South American cruises, passengers must be at least 1 year old. Additionally, for safety reasons, children in diapers and infants who are not toilet trained are not permitted in the onboard swimming pools, hot tubs, or spas. The minimum age to consume alcohol on Princess cruises is 21 years old. Please note that these age restrictions may vary for certain destinations and it is recommended to check with Princess Cruise Line for any specific requirements before booking a cruise.
The dress code on board a Princess cruise ship is generally smart casual during the day, where passengers are encouraged to wear resort-style attire and swimwear around the pool areas. In the evenings, there are three main dress codes: smart casual, formal, and informal. Smart casual involves elegant attire, such as dresses or slacks for women and collared shirts with pants or dressy jeans for men. Formal attire includes evening gowns or cocktail dresses for women, and tuxedos, suits, or jackets with ties for men. Informal nights embrace a more relaxed atmosphere, allowing passengers to wear casual dresses or pantsuits for women and dress shirts with pants for men. However, jeans, shorts, and athletic wear are discouraged in dining rooms, specialty restaurants, and formal events.
Click the link above to get answers to just about any Princess Cruise Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Princess Cruise Line, and their purpose. Are any of these similar to the reason you are trying to call?
Boarding time inquiry: "I was told yesterday that we could board at noon, can we go any earlier than that?"
- From a call lasting 8m 31s , Dec 1, 2024 2:45 PM
Inquiring about cruise options: "We would like January or February, and we want a balcony and two rooms joining."
- From a call lasting 32m 50s , Nov 25, 2024 4:39 PM
Medallion order issues: "I canceled the original order, and tried to redo it, but it won't let me redo it now."
- From a call lasting 3m 51s , Nov 19, 2024 11:15 PM
Payment for cruise: "I need to pay on my cruise."
- From a call lasting 30m 40s , Oct 11, 2024 4:59 PM
Inquiring about travel insurance: "I was calling to see I tried to do it online and I just couldn't do it."
- From a call lasting 7m 46s , Sep 19, 2024 5:45 PM
Inquiry about cruise details: "I was interested in finding out about your cruise that leaves Cape Canaveral."
- From a call lasting 22m 43s , Sep 18, 2024 2:55 PM
Retrieve booking information: "Is there an alternative way you can look up my booking?"
- From a call lasting 5m 47s , Sep 5, 2024 2:39 PM
Information about why customers call Princess Cruise Line is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Princess Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Princess Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Princess Cruise Line agent. This phone number is Princess Cruise Line's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-6237 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Princess Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Princess Cruise Line has 2 phone numbers. It's not always clear what is the best way to talk to Princess Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Princess Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Princess Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.