Does Princess Cruise Line offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat-Sun 11am-8pm ET.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Princess Cruise Line below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Princess Cruise Line phone number to document the phone system.
Here is how our research team describes the way the Princess Cruise Line phone system greets you: If you know the extension of the party you are trying to reach, press 1. For all other calls, please stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just remain on the line.
Below are some clips we've found from Princess Cruise Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures.
Come aboard. We're expecting you.
Avoid hold times to get answers to many of your questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com.
Please be advised that your call may be monitored and recorded for quality and training purposes.
If you know the extension of the person you are trying to reach, press one.
All other calls, please stay on the line.
Please press nine to hear important information regarding travel document requirements."
Excerpt from a call with Princess Cruise Line
Friday, January 5, 2024 2:43 AM
The first phone menu
"Thank you for calling Princess Cruises, the vacation choice that makes it easy for you to connect with people, places, and cultures.
Come aboard. We're expecting you.
Avoid hold times to get answers to many of your questions.
Questions to prepare for your medallion class vacation, such as getting ocean ready, making dine my way reservations, booking shore excursions, easy air, and more by visiting princess dot com.
Please be advised that your call may be monitored and recorded for quality and training purposes.
Press one.
Please press nine to hear important information regarding travel document requirement."
Excerpt from a call with Princess Cruise Line
Tuesday, March 19, 2024 9:10 PM
What are the hours and when should I call?
Princess Cruise Line operates the call center for this 800-774-6237 phone number Mon-Fri 9am-10pm, Sat-Sun 11am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 263 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Princess Cruise Line at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Princess Cruise Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Princess Cruise Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Princess Cruise Line is Sunday.The most busy day to call is Monday, which averages 279% more phone calls by comparison.Again, this is based on a sample of 263 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
Click the link above to get answers to just about any Princess Cruise Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Princess Cruise Line, and their purpose. Are any of these similar to the reason you are trying to call?
Reservation inquiry: "My travel agent was supposed to make two reservations for me for the princess son leaving Barcelona on the fifth."
- From a call lasting 5m , Mar 10, 2025 6:28 PM
Inquiry about excursions status: "We just wanted to be sure that there weren't any issues once we got on."
- From a call lasting 6m 22s , Mar 10, 2025 2:50 PM
Inquiry about cruise options: "I want to know the difference between the there's two cruises I'm interested in."
- From a call lasting 5m 19s , Mar 3, 2025 9:00 PM
Inquire about cabin location: "Is that down on the very on the bottom of the ship?"
- From a call lasting 8m 39s , Feb 20, 2025 8:48 PM
Boarding time inquiry: "I was told yesterday that we could board at noon, can we go any earlier than that?"
- From a call lasting 8m 31s , Dec 1, 2024 2:45 PM
Information about why customers call Princess Cruise Line is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Princess Cruise Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Princess Cruise Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Princess Cruise Line agent. This phone number is Princess Cruise Line's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-6237 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Princess Cruise Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Princess Cruise Line has 2 phone numbers. It's not always clear what is the best way to talk to Princess Cruise Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Princess Cruise Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Princess Cruise Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.