Old Navy Email

Emailing Old Navy Customer Support by GetHuman

custserv@oldnavy.com
Customer Service Email
Average reply: (10 hours)
Expect replies: 24 hours, 7 days
Usually writes back @ 2:15pm
Why do you want to write to Old Navy?

Customers recently wanted to email Old Navy about the following:

I placed an order on Nov** and received * shipments. one of the shipments was said to c...
I never gotten my order and it said it’s been delivered
A package was delivered in ***** and I only received * out of two items ordered
Missing item I ordered once and never came. Issued credit I reordered the coat along...
Hola hice un pedido que dec*a que me llegar*a el d*a ** todo pero ahora dice el ** y es...
Instead of reward for banana republic order online, old navy card was used.*Can you ple...
Instead of reward for banana republic order online, old navy card was used.
* items in my package have not shipped. I absolutely need them for Christmas. I was nev...
Brown sweater lost in transit
I bought a e gift card and put the wrong email on it
I need a receipt for an online order.
Have not received a statement. I want to hold to speak to a human.

Help me with my issue

Old Navy Email Support - by the Numbers

Email addresscustserv@oldnavy.com
Call-back availableNO
Department you are emailingCustomer Service
Customer service hours24 hours, 7 days
Most likely time of response2:15pm
Average wait10
Rank (overall)2
Alternate methodsphone, email, web
Quality of communication80%
Quality of help87%
Customer votes33
Information last updatedTue Jan 24 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-653-6289

Old Navy Customer Service Email

Email Old Navy customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for Old Navy customer service. This information is according to 9,498 GetHuman users who are also Old Navy customers over the past 180 days. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. But more often than not, Old Navy customers want to talk to a real live human being as soon as possible and check it off their to-do list. And so they prefer calling Old Navy at their 800-653-6289 phone number instead. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Track an Order. When you email Old Navy one of their customer service agents sitting in one of their call centers, likely located in California, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open 24 hours, 7 days. If you send an email late at night, you probably won't get a reply until the next business day. It's sometimes hard to find information about how best to contact companies like Old Navy by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.

Contacting Old Navy

Old Navy provides customer service by email and also by phone. There are 3 ways to reach Old Navy across 3 communication modes: phone, email, web. In case you didn't realize there was an alternative, the best phone number for Old Navy customer support is 800-653-6289. With our free tools, you can check out the current wait time for Old Navy and use our Have Them Call Me Instead tool. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best Old Navy customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact Old Navy currently.

What's the connection between Old Navy and GetHuman?

GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer Old Navy's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!

Old Navy Contact Info

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