DirecTV Email

Emailing DirecTV Customer Support by GetHuman

nationalaccounts@directv.com
Customer Service Email
  • The average reply comes back in around 71 hours.
  • Email is monitored 24 hours, 7 days, so expect a reply during that timeframe in a given day.
While exchanging information over email is convenient, most DirecTV customers prefer to get in touch over the phone. Luckily, calling DirecTV on the phone is an option.

Customers recently wanted to email DirecTV about the following:

Directv stream can't login on my TV. I get a care code ***. It was working previously.
Bad service only works on low resolution
Not getting all my new stations
We upgraded our plan and not getting all our stations told we were going to get
Can’t get a picture on * tv
I have an appointment today for someone to come to my house for a tech issue. I need to...
billing changes line up changes I dont understand how*how much my bill is going to chan...
Changed plans the channels i ask to be in it are not there.
I was told to call when I received my mailed label for return for walmart to schedule p...

Help me with my issue

DirecTV Email Support - by the Numbers

Email addressnationalaccounts@directv.com
Department you are emailingNational Accounts
Customer service hours24 hours, 7 days
Most likely time of response3:45pm
Average wait71
Rank (overall)10
Alternate methodsphone, chat, facebook, twitter, web, email
Quality of communication64%
Quality of help57%
Customer votes2,308
Information last updatedFri Apr 19 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-531-5000

DirecTV Customer Service Email

Email DirecTV customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for DirecTV customer service. This information is according to 226,548 GetHuman users who are also DirecTV customers over the past 180 days. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. But more often than not, DirecTV customers want to talk to a real live human being as soon as possible and check it off their to-do list. And so they prefer calling DirecTV at their 800-531-5000 phone number instead. The National Accounts department that replies to the emails you send is used to responding to a variety of customer service issues such as Dispute a Charge. When you email DirecTV one of their customer service agents sitting in one of their call centers, likely located in Colorado or Idaho or Montana or Texas or Oklahoma or Philippines, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open 24 hours, 7 days. If you send an email late at night, you probably won't get a reply until the next business day. It's sometimes hard to find information about how best to contact companies like DirecTV by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.

Contacting DirecTV

DirecTV provides customer service by email and also by phone. There are 10 ways to reach DirecTV across 6 communication modes: phone, chat, facebook, twitter, web, email. In case you didn't realize there was an alternative, the best phone number for DirecTV customer support is 800-531-5000. With our free tools, you can check out the current wait time for DirecTV and use our Have Them Call Me Instead tool. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best DirecTV customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact DirecTV currently.

What's the connection between DirecTV and GetHuman?

GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer DirecTV's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!

DirecTV Contact Info

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